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I have flight Beijing-Shanghai-Mexico-Ecuador(Quito) Same problem. Before buy tickets i asked about migration or transfer visa. They said no need visa even operator start to intensive and offer tickets. I left Beijing to Shanghai. In Shanghai airport they didn't let me...
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#999799
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1. No registration card at departure 2. Told to go to immigration 3. Missed flight 4. AeroMexico knows this reoccurring problem is profitable and does nothing to help. In fact, no one tells you that you must have this immigration card upon departure. 5. AeroMexico...
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Anonymous

Arslan Zhumabekov I have flight Beijing-Shanghai-Mexico-Ecuador(Quito) Same problem. Before buy tickets i asked about migration or transfer visa. They said no need visa even operator start to i...

To whom it may concern On December 12/2016 we got flight from CUN to JFK .Fligth#426 Upon arriving to the airport we find that the flight was delayed for 2 hours .No gate shows on the screen. In a 2 hours we find the gate # B7. We came to the gate but it was no this...
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Aeromexico Airlines Flight Review

#809558
1.0
We purchased two first class tickets nonstop flight Chicago ohare to couzmel Mexico Service was horrible was only allowed one drink and we was the last to be served they started on back of plane and moved to first class last Flight 9275 march 5,2016
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Aeromexico Airlines Flight Review

#783204
2.1
Worst experience ever. My first flight departure 30 min late and lost my connection because I arrived 1 min later when they called my name. The customer service were awful and they keep acting mad like this is my fault that I missed my flight. If you can flight interjet, volaris or arrobas you're going to have a better experience plus the are cheaper and brand new airplanes
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Luggage Overweight Review

#540045
I was in mexico city my carry on bag was 10 kg I puchase some souvenirs on airport I ended with 2 additional kg when it was time for boarding they had a potable scale and they make me pay additional money for over weight. Im not using aeromexico again not recommended to nobody rats
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On November 18, 2016, My flight left from Dallas/ Fort Worth Airport flight Aeromexico 2683 operated by Aerolitoral doing business as Aeromexico connect. It left about 15 minutes late. Landed in Mexico City approximately 2 and a half hours later. I was in the back of...
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this is the worst of the worst airline what a shame that has the Name of My County... Customer service that has no solutions the only thing the ask you is to send them an email.. good luck waiting for response.. I WOULD DEFINETLY Recommend to avoid using It.. This ia...
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#965826
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Hello, My name is Joseph Ganino I recently had multiple horrible experiences with Aeromexico. This first issue I ran into was prior to my flight on Thursday October 27, 2016 Aeromexico AM 173 from Tijuana to Mexico City at 7:00am. This was the first flight on my way to...
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1.8
I didn't like
  • Being completely disrespected then lied to
  • Being treated like an animal not a person
  • No accountability
#953402
Reply to reviews
Good Afternoon, Attached are 9 AeroMexico invoices. When the flights were purchased over the phone on 5/26/16, the gentlemen on the phone helped me with booking and seat assignments for all passengers. He asked me if we would have checked baggage and I responded with...
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Anonymous

Anonymous Seems like the problem is your answer to the question. He asked if the passengers (9) would have checked luggage. You said yes, one a piece, except then you list half the 9 ...

My mother and I had a recent trip to Mexico and flew out from Guadalajara to San Francisco via Aeromexico AM 662 on September 26, 2016. We checked in our luggages at Guadalajara airport two hours prior to boarding. Once we got home and opened our luggage, I immediately...
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i wanted to change my itinery from toronto to puerto vallarta from dec.5 to nov 14 reservation#ZWKOKE the cost of the change was quoted at $250.00 us funds plus the difference of the ticket price the original cast of my ticket was only $266.22 the cast of the ticket...
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I travel 3-5 times a year, so I've been on a fair share of different airlines. This is my first time flying with Aeromexico, and STAY AWAY. This is the absolute worst experience I've ever had with any airline in my life. I had a flight from Morelia > Mexico City > Los...
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