AERIN
AERIN Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
AERIN has 1.0 star rating based on 1 customer review. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Do not do business with Aerin/Estee Lauder. And if you absolutely must, go through a third party like Nordstrom or some other company that understands the importance of customer service.".
Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
AERIN has 1.0 star rating based on 1 customer review. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Do not do business with Aerin/Estee Lauder. And if you absolutely must, go through a third party like Nordstrom or some other company that understands the importance of customer service.".
Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Media from reviews
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Verified Reviewer |
New York, New York
Horrible Customer Service
After placing an order online, I received no status updates or shipping notifications. When I contacted customer service 12 days later to get a status update, they told me they would prioritize my order and ship it immediately.
Two days later when I still didnt have any tracking information, I contacted customer service again. This time they told me they were experiencing a warehouse transition but maybe they could find the product at one of their stores. I immediately replied and requested a cancellation and full refund. An hour later they replied to my cancellation request with a great news, weve shipped your order!
When I said I canceled the order, they said nothing. Later that afternoon I received the official shipping notification. I guess they think they can ignore me, and Ill just take it. But I dont want it, I had requested the cancellation BEFORE they shipped anything, and clearly Aerin Customer Service employs unethical, smarmy people.
I dont know how this is going to shake out, but I know I will never recommend Aerin/Estee Lauder to anyone. Kind of miraculous how quickly they were able to locate product to ship after I requested a cancellation and full refund. And now its the principle of it all.
What they did was unethical. Beware.
- Unethical customer service practices
Preferred solution: Full refund
User's recommendation: Do not do business with Aerin/Estee Lauder. And if you absolutely must, go through a third party like Nordstrom or some other company that understands the importance of customer service.
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