AERIN
AERIN Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
AERIN has a 1.0 star rating from 2 customer reviews with consumers mostly dissatisfied; rating distribution is 100% unfavorable and reviews cite billing practices, refunds, and poor customer service at a high price level.
Positive Feedback
There are no notable positive comments; recent recommendations urge caution when reading AERIN reviews.
Negative Feedback / Risk Areas
- Repeated lack of response and slow or confusing customer service, a common AERIN customer complaints theme.
- Billing issues and denied or delayed refunds after cancellation requests.
- Order handling problems including unexpected shipping despite cancellation requests.
Key Takeaways for Future Customers
- Check current AERIN reviews before buying and prepare for customer service hurdles.
- Be cautious about billing and refunds and consider purchasing through third-party retailers instead of direct to avoid membership or auto-ship complications.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
AERIN has a 1.0 star rating from 2 customer reviews with consumers mostly dissatisfied; rating distribution is 100% unfavorable and reviews cite billing practices, refunds, and poor customer service at a high price level.
Positive Feedback
There are no notable positive comments; recent recommendations urge caution when reading AERIN reviews.
Negative Feedback / Risk Areas
- Repeated lack of response and slow or confusing customer service, a common AERIN customer complaints theme.
- Billing issues and denied or delayed refunds after cancellation requests.
- Order handling problems including unexpected shipping despite cancellation requests.
Key Takeaways for Future Customers
- Check current AERIN reviews before buying and prepare for customer service hurdles.
- Be cautious about billing and refunds and consider purchasing through third-party retailers instead of direct to avoid membership or auto-ship complications.
Media from reviews
Turn one complaint into a collective action
Did not receive a 10% discount with my first order.
No one has responded to me.
Your system is making me go in circles- no good. !!!
!!!
!!!
!!!((()))@@@@@
$$$$$&&&&&;;;:::///-/-///,,,z
User's recommendation: No one has responded to my complaint- yet.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New York, New York
Horrible Customer Service
- - No status updates after ordering.
- - They promised to prioritize the order and ship it.
- - I requested cancellation and refund; they shipped anyway.
Since AERIN was less than helpful, I made arrangements with my local Nordstrom to return the fragrances to them, and Nordstrom fully refunded me in less than 3 days. I’ll never purchase anything from AERIN/Estee Lauder again (includes MAC, Smashbox, Clinique, Origins, Tom Ford, etc.).
Two days later when I still didnt have any tracking information, I contacted customer service again. This time they told me they were experiencing a warehouse transition but maybe they could find the product at one of their stores. I immediately replied and requested a cancellation and full refund. An hour later they replied to my cancellation request with a great news, weve shipped your order!
When I said I canceled the order, they said nothing. Later that afternoon I received the official shipping notification. I guess they think they can ignore me, and Ill just take it. But I dont want it, I had requested the cancellation BEFORE they shipped anything, and clearly Aerin Customer Service employs unethical, smarmy people.
I dont know how this is going to shake out, but I know I will never recommend Aerin/Estee Lauder to anyone. Kind of miraculous how quickly they were able to locate product to ship after I requested a cancellation and full refund. And now its the principle of it all.
What they did was unethical. Beware.
- Unethical customer service practices
Preferred solution: Full refund
User's recommendation: Do not do business with Aerin/Estee Lauder. And if you absolutely must, go through a third party like Nordstrom or some other company that understands the importance of customer service.
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