Aeria Games Reviews

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support grand fantasia server merge game account server games contact refund miss sale
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Slack

You need to bring back monster paradise!!! I don't why you would get rid of it!
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ID
#2246675 Review #2246675 is a subjective opinion of poster.
Loss
$80
Preferred solution
Deliver product or service ordered

Havent recieved order

I would like a refund no longer want the order.

User's recommendation: Do not order from them.

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ID
#1977000 Review #1977000 is a subjective opinion of poster.
Location
Charlotte, North Carolina

I've problem with my account

I delete my account but the email that i receved tell me that i can reactivate but i don't know what i do
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ID
#1836971 Review #1836971 is a subjective opinion of poster.
Product
Aeria Games Account
Preferred solution
Tell me about to solve thi problem in my email

There isn't any player support?

When you enter the site and click the contact button, it says "The page isn't exist, it is moved or deleted" Lol, how to contact with this company for sake
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ID
#1699514 Review #1699514 is a subjective opinion of poster.
Location
Paris, Ile-De-France
Reason of review
Poor customer service
Loss
$250
Preferred solution
Nothing

There support team for there games is awful have sent several emails to them about issues with one of there games its been a month still no reply from them

the game has been glitching the game whon,t let you advance in the main quest hit level 85 witch just like the next map aquires you to be to advance to the next map have made several reports of the game not acting right no reply to any of them
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ID
#1695089 Review #1695089 is a subjective opinion of poster.
Location
Shinnston, West Virginia
New Reviewer

Can't buy ap cause I exceeded purchases ??? So now I'm gonna miss the sale on 9s lapis x5 ....so if I miss $100 sale ...I won't buy ap

I will miss the 9 lapis sale x5 ...cause it said I over used my ap purchase ??? What Really ??? If I miss sale of 9 lapis ...then I won't buy $100 in ap
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ID
#1692600 Review #1692600 is a subjective opinion of poster.
Reason of review
Order processing issue
Preferred solution
Deliver product or service ordered
New Reviewer

Ap cash

25.00 is missing and 10.00 ( didnt get my Items, not for my points either, LadyTs Levina server on eos kingdom
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ID
#1471543 Review #1471543 is a subjective opinion of poster.
Pros
  • Game
Cons
  • Help wich was none
Reason of review
Problem with delivery
Loss
$35
Preferred solution
Deliver product or service ordered
New Reviewer

My Character On Grand Fantasia Was Deleted Without Warning Following a Server Merge

Grand Fantasia is an MMORPG by Aeria Games and was probably my favourite ever online game. So you can imagine my confusion and shock when I logged on a few days ago, after not having played for a year or two due to how busy things had gotten in real life, to find my only character missing. After getting in contact with their customer support, I found out my character wasn't "missing" - they had been deleted following a server merge. Apparently, all characters that had been inactive for over six months had been deleted. They apologised, but said there was no way to recover my character. What made them think that all characters that had been inactive for over six months would never be played with again? I had spent numerous hours playing Grand Fantasia (my character was almost level 40) and even spent AP (over 3000) on the account. Now I'm extremely upset and frustrated, and have decided not to play any MMORPGs by Aeria Games again, for fear something similar might happen to any other characters I create. Perhaps next time the criteria will be even harsher or my character will just be deleted due to a technical glitch; I simply can't trust Aeria Games again. The least they could have done was sent me a warning e-mail that some characters were going to be deleted upon their server merge - they had my e-mail, so why wasn't this done? Because I hadn't logged on for a long time, THERE WAS NO WAY FOR ME TO KNOW THEY WERE GOING TO DO THIS. Due to Aeria Games' incompetence, I have lost both time and money, and will not ever play any of their games again. I would warn anyone who plays any of Aeria's Games to be VERY careful, as you can and will lost your characters and AP due to situations like this. Since AP is not refundable, I am unable even to get a refund for the AP I lost through no fault of my own - but really, it's all the hours I invested in the game that have gone to waste that frustrate me the most.
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ID
#497929 Review #497929 is a subjective opinion of poster.
Location
Preston, England
Loss
$30

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