Aeg
Aeg Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Aeg has 1.7 star rating based on 10 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Looks nice and they promise premium quality, Retailer who sells on their behalf, Retails sells everywhere and they have warrantee.
Cons: Aeg and the lack of backup and the product not fit for purpose, And inability to talk to anyone with any authority, Bad quality.Recent recommendations regarding this business are as follows: "Would you deal with a company like this?", "Go else where nothing about AEG is good any more…", "Don't use AEG service.", "No contact at aeg", "Don't go anywhere near this clown outfit".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Aeg has 1.7 star rating based on 10 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Looks nice and they promise premium quality, Retailer who sells on their behalf, Retails sells everywhere and they have warrantee.
Cons: Aeg and the lack of backup and the product not fit for purpose, And inability to talk to anyone with any authority, Bad quality.Recent recommendations regarding this business are as follows: "Would you deal with a company like this?", "Go else where nothing about AEG is good any more…", "Don't use AEG service.", "No contact at aeg", "Don't go anywhere near this clown outfit".
Most users want Aeg to offer a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerElectrolux/AEG SA and International arrogance and lack of social responsibility after a Dangerous product incident
- Deceiving
- Unprincipled
- Not customer orientated
Preferred solution: Compensation for unnecessary costs incurred
User's recommendation: Would you deal with a company like this???
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Dulwich, SouthwarkShocking customer care
User's recommendation: Go else where nothing about AEG is good any more…
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Earlwood, New South WalesResolved: Appalling customer service
Company fixed the issue and I have been provided with full refund. After my 10th email, i finally managed to get someone else to look into the issue, and they agreed to issue a full refund. The escalation process wasn't easy, and in the end i think they decided that if i wasn't going to give up, it wasn't worth their while continuing - plus it was pretty clear they had no justification for avoiding a refund..
still no response from AEG to my latest emails
So i got another repairman who fixed it in 10 minutes (just needed to glue the glass front back on). When i complained they said parts weren't available. When i pointed out that nothing was broken and no parts were needed they thne said that the oven was old and if the repairman broke something it couldn't be replaced. And trying to talk to someone other than the frontline operator in customer service was impossible.
Promises to call back were never met. Dreadful company.
- Lack of reponsiveness
- And inability to talk to anyone with any authority
Preferred solution: Full refund
User's recommendation: Don't use AEG service.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Cape Town, Western CapeBad bad *** service
Preferred solution: Let the company propose a solution
User's recommendation: No contact at aeg
Broken washing machine
User's recommendation: Don't go anywhere near this clown outfit
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Randburg, GautengAEG Lavamat washing Machine - Breaking door lock all the time
- Retails sells everywhere and they have warrantee
- Looks nice and they promise premium quality
- Stay away from aeg products
- Same persisting manufacturing faults that is headache to me
- Bad quality
Preferred solution: Let the company propose a solution
User's recommendation: Stay away from AEG lavamat Washing machine. Unless you want headache
Bad quality AEG
On 23 Jan 2022, I wrote the following to AEG Customer Support: Dear AEG,I received your email from your customer service specialist who advised me to share our circumstances to see how AEG may be able to help resolve our situation. We have been loyal customers of AEG...
I think the company and its engineering has gone down the drain and is no longer should be considered as a German built product. Very upset with them that is paying £600 for only two years use.
The ovens controls are not intuitive and the default settings are not customisable. Last time I buy anything from AEG.
Preferred solution: Let the company propose a solution
User's recommendation: Don't buy AEG
I purchased an oven which the electrician cannot even install as it is faulty.
Preferred solution: Deliver product or service ordered
Faulty appliance
Preferred solution: Deliver product or service ordered
User's recommendation: DON'T BUY AEG
Terrible customer service
- Everything - avoid them
Preferred solution: Full refund
User's recommendation: Avoid this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad c/s
Preferred solution: Let the company propose a solution
User's recommendation: keep away from them
Product and service not fit for use
- Retailer who sells on their behalf
- Aeg and the lack of backup and the product not fit for purpose
Preferred solution: Full refund
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I purchased a washing machine from AEG months ago.It is still under their AEG with a two year warrantee .Well so much for that it is a waste of time getting in touch with these people..i would say DO NOT BUY these products .While still under guarantee the door panel came away from the machine.This I am told is NOT COVERED,Daylight robbery in my opinion. Because this draw front is plastic it is not covered by the warrantee .So this warrantee is worth less.It is used twice a week and there are no children so it has only ever been operated by an adult.I had a Zanuzzi before this for 10 years with NO PROBLEMS ever.This time I thought I would go for an AEG and upgrade AEG I.
supposedly made in Germany.BIG MISTAKE.It was made in Poland and that to me means cheaply. .I am supposed to pay again for a plastic part which is faulty.