AEDSuperstore

UPDATE on July 7. Each morning, I wake up to four more charges on my account.

My bank has already reported this company as fraudulent, so they reversed three of the charges, leaving the original one intact. I have called four times now and was promised a callback (which never happened) and sent two emails. I filed a federal FTC complaint for credit card fraud and also submitted a BBB complaint. Original post: I ordered a BLS instructor kit on June 16th.

It arrived two days later, so that was fine. Then, on June 26th, I saw another charge for $183. When I checked for the original charge, it was gone. I contacted my bank, and I was told AED Superstar voided the original payment and then recharged me.

Today, I woke up to three more charges totaling $549 from the same company. I called their customer service, and they said it was a billing issue (no kidding) and that they would email the billing department and send me a same-day refund email. This overdrew my account, but luckily I had enough in savings to cover it. I called the bank, and they reversed two of the charges while keeping the original $183 charge for my order.

Then, this useless company charged me twice more, making five incorrect charges and seven overall. Now Im furious. I called, and a customer service rep, who seemed uncaring, put me on hold for about ten minutes and never checked back. I called again a third time and spoke with someone very nice, but she promised to call me back within an hour (I was at a doctor's appointment), and she never called, nor did I receive any emails.

I reported this to my bank as credit card fraud, filed an FTC complaint, and reached out via email, Instagram, and Facebook, but I never heard back.

I'm now considering legal action for fraud. DO NOT USE THIS SCAM COMPANY!