map-marker Elloree, South Carolina

Adventure Crossing Cheeseburger Review

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Horrible experience! Manager Dominque was very rude! I ordered two cheese burger combos he said it would take 15-18 minutes yet it took 30+ minutes and when he finally brought it it was just the burger and he said he forgot to put combos. I ordered my food at 6:23 at 7 I still didn't have the fries I got the burger at 6:50. Instead of apologizing he replies "Like I said.. And You heard me." I asked for a refund on the fries since it still wasn't up he tells me there's a no refund policy. I don't understand how someone could be so rude when they messed up and unapologetic. I hope cooperate, the owner or someone sees this because I'm highly upset and something needs to be done about this situation. I have always enjoyed adventure crossing up until tonight! I will go further with this!!!
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Reason of review:
Order processing issue
map-marker Augusta, Georgia

Threatened by staff

I could hardly believe it when one teen worker and several of his thug peers and co workers threatened to beat my ten year old son and eleven year old daughter. I had to literally defend my children against this thugs who then stated that they would beat me and my husband. When I complained to management we were told no one to handle complaint. We were told to leave as the employee thug (Dominque) had to be held back as he attempted to advance towards my husband who was hold our 2 year of son in his arms. This place really needs to be closed. They literally said they could do anything they wanted since that had a private owner and had no corporate complaint policy. Police were called and the officer stated that we should file with Better Business Bureau and that this happens all the time here.
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map-marker Augusta, Georgia

Adventure Crossing Bad Customer service

I was a guest a a birthday party recently at Adventure Crossing In Augusta Ga. The Hostess that was supposed to host the party came in the room on once. She didn't do anything and when the birthday mom asked a manager about this he told her she was lying. The videos from the birthday prove otherwise. Then she never officially ended the party then told another staff member that we all refused to exit the party room. He with a ghetto attitude told us to leave now since we didn't listen to her but she never said leave. After we spoke with the manager i asked for info to higher managers. The birthday mom went on to cash in the tokens for the children and the same man staff memeber approach her and kooked at her as if he wanted to fight. saying in a treatening tone "YOU DON"T SAY NOTHING ABOUT NOBODY IN HERE"
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