map-marker North Liberty, Iowa

Unprofessional, failure to communicate, failure to take action, failure to resolve issue

Advantage Built - Unprofessional, failure to communicate, failure to take action, failure...

My wife and I have experienced issues with Advantage (North Liberty, Iowa) prior to our closing in February. We wanted to upgrade the refrigerator that was going to come with our house and asked our realtor to ask Chad Keune, President/Owner, if this would be possible.

Our realtor told us that Chad said it is not possible to do so as there were no refrigerators available to accommodate our request. We assumed that he couldnt be bothered to look on our behalf since we did some shopping around on our own and found that Costco had the fridge in stock and that it could be delivered in 3 days. We shared this with our realtor who again contacted Chad. Only after we did the work for him did he agree to contact his appliance supplier.

Turns out that they could accommodate our request without issue, and the refrigerator was upgraded and installed before our closing.

Fast forward to March, just over a month after we closed, and I notice that the concrete slab of our driveway is failing. There is a separation of layers in the slab and you can kick the top layer of the driveway off with your foot. To any construction savvy individuals reading this review, no we did not use salt or other ice melt on it and it was manually cleared of snow by shoveling, not with a plow or snowblower. The issue is present throughout the entire slab but is most prominent on the slab approaching the third garage stall, which is not occupied by a vehicle and does not have a vehicle parked on it, so the salt drippings from your car after winter driving is not an applicable explanation.

Our home comes with a one-year homeowners warranty supplied by Advantage that covers issues like this. I submitted a warranty claim on the Advantage website with a reply time specified to be 7-10 business days to determine whether or not the claim qualifies under the warranty. On the 16th business day after submitting the claim, I had not received any communication from Advantage about the status of the claim, so I called their office. I spoke to Echo Wecker, who transferred me to Kim, who didnt answer or return a call after I left her a voicemail.

Then I made a phone call to Blake Herschberger Enterprises, the subcontractor for the job (they get their supplies from Iowa City Ready Mix FYI). I spoke to Virginia (who has been incredibly helpful) and asked if she or anyone that she works with had been in communication with Advantage regarding the issue. She calls me back and lets me know that she, nor any of her employees, specifically the foreman of the job for my home, has been contacted by Advantage about any issue. She let me know that she spoke with the owner Blake, who agreed to come by and make an assessment of the issue.

A few days later, Virginia called me to let me know that Blake did in fact do this, and supplied Advantage with a report detailing his assessment. Ive tried to contact Advantage about this, and as Ive learned to expect, they dont return any communication.

Whats particularly irritating about my situation is that Advantage is building homes across the street from me. On multiple days since submitting my claim (including today 04/29/2021), there has been an Advantage company vehicle parked across the street. Anyone would find it reasonable that whoever it is from Advantage that was on that job site any of those days would have walked across the street to look at my driveway.

Thats not the case. Today is the 24th business day since I submitted my claim to Advantage. I have made 5 phone calls, left 3 voicemails, emailed and hand-delivered 1 letter, and sent 10 emails to various Advantage employees (Chad, Echo, and Kim), all of which have gone without response. After talking with my neighbors who have also done business with Advantage, it is clear that this treatment is not unique to me.

This is the way that they operate and they pride themselves on it. that you are not one of them.

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User's recommendation: Avoid purchasing a home from Advantage Homes in North Liberty, Iowa. You cannot communicate with any employee about any issues that they allege are covered under the 1 year homeowner's warranty that they supply you.

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