New Reviewer

Charged for a "free estimate"

Advanced Thermal Solutions has charged us for an estimate. When I called, the owner wouldn't return my phone call. I called back to go in and visit with the owner, John Conway, and I was greeted rudely on the phone with "what's the problem?" (Not hello or good morning) He kept interrupting me when I tried to explain what our complaint was. Again, I explained that I would rather visit in person and that wasn't heard. There was no work or service performed and we were billed for the estimate when no other businesses billed us for their estimate. I was also threatened with small claims court and he hung up on me. Our complaint is not the amount of $$, but it's the ethics of this business and the way we were treated.
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ID
#1580944 Review #1580944 is a subjective opinion of poster.
Location
Casper, Wyoming
Service
Advanced Thermal Solutions Of Mills Customer Care
Pros
  • Showed up promptly for estimate
Cons
  • Did not return calls and treated rudely on phone
  • Billed for estimate when no service or work was performed
  • Unethical
Reason of review
Poor customer service
Preferred solution
The bill for estimate be $0. The statement is for $113.00

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