Consumer alert for Advanced Orthopedics and Sports Medicine
Beware of Advanced Orthopedics and Sports Medicine in Las Vegas, NV because they over-book patients, then under-serve, and over-bill. They claimed a service is one price, then bill 3x the amount and threaten to send to collections if you don't pay their arbitrarily inflated price. They are crooks that deserve accountability. Beware of Advanced Orthopedics and Sports Medicine in Las Vegas, NV because they over-book patients, then under-serve, and over-bill. They claimed a service is one price, then bill 3x the amount and threaten to send to collections if you don't pay their arbitrarily inflated price. They are crooks that deserve accountability.
Las Vegas, Nevada
Advanced Orthopedics And Sports Medicine Customer Care
Reason of review
Poor customer service
Piece of *** office where no one does their job or returns phone calls
Would rate it a 0 if I could. Hurt my foot & knee in mid Sep. Just now getting the MRI since Advanced Orthopedics never put in for an emergency MRI. Now come to find out, I never needed and authorization to begin with. Advanced Orthopedics gave me the wrong information. Jen put in for an MRI with the base when I told her I don't get my care at the base. This delayed things even further. My experience with Drs. Tim Trainor & Kurvella was not favorable. Both spent a whole 5 min w/ me ea time. Apparently, if I'm not doing surgery, they don't feel they are getting money out of you, so that equates to a short office visit & no one returning your calls. Crystal doesn't ever return phone calls...EVER. Mario, the office manager, doesn't give a *** either. OH, *huh sigh* let me open your chart one more time *SIGH* AND the grand prize of it all... Just found out AO discharged me as a patient. Why? Because of my insurance Tricare. AO said it is too much effort to get authorizations & deal with my insurance. Is this the way we treat military & vets? I am outraged esp. when I'm still trying to get the MRI order changed for the correct body part. AO put in an MRI for the Achilles tendon on the order when I never hurt my Achilles tendon! You'll be happy at this place if you like being made to feel like a number, no one returns your phone calls, you're given an attitude when inquiring about an issue & you love a 2-5 min office visit that you just got done waiting 2 hrs for. If you hate all of that & demand to be respected as a patient, you are better off finding another orthopedic doctor where $$ isn't the bottom line.
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