New Reviewer

About oxygen concentrator

I call back in a little bit about the line that goes from the concentrator to the fill station we need it fixed
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ID
#2529829 Review #2529829 is a subjective opinion of poster.
Location
Nashville, Tennessee
Preferred solution
The *** that goes from the oxygen concentrator to the fill station so we can fill the tanks
New Reviewer

Money of Patients

I tried to order C-Pap equipment for my husband. Received a phone call from them . They said they will not send any equipment until we pay his bill. He has not had New C-Pap equipment for over a year. Both my husband and myself are doing on social security. Can’t afford to pay what they want. Over $500 that is half what we make. They care more about money then patience. He has Pulmonary Hypertension, Heart Failure. Without this equipment he will die. They don’t care.
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ID
#1607475 Review #1607475 is a subjective opinion of poster.
Location
Asheville City, North Carolina
New Reviewer

Advanced Home Care Billed Me For Two years for an Oxygen Concentrator that didn't even work.

Update by user May 30, 2018

5-30-18...............I've emailed the company CEO/CFO two times....received ONLY an email from Kingsport,TN Manager...to which was NOT anywhere near my satisfaction!! The Advanced Home Care, to me, is negligent in all ways!! No settlement to this date.............just NOTHING, and to think they are a HOME Care facility..............so sad!!!!!!!!!!!!!!

Update by user May 01, 2018

F.Y.I $1,000.00 Will not even come close to Reimbursing me financially. My life is worth Much More than That.

Would also like an apology.. Haven't heard anything.

Original review posted by user Apr 30, 2018
Advanced Home Care, Inc. 105 Jack White Dr. Kingsport, Tennessee United States Phone: 423378**** Web: https://advhomecare.org/ Category: Home Health ( oxygen services ) To Whom It May Concern, This is appalling to me, with many other emotions.. one being GOOD, because in finding this date. I AM VERY "THANKFUL" to GOD that I have breath and life after discovering that the Concentrator rented to me April, 2016, (NOTE: 2 Yrs to this month), by ADVANCED HOME CARE had a broken piece, that therefore necessary amount of oxygen 2 lpm, was NOT being supplied to my physical being at nite as prescribed to me, by now retired Dr.Roy, with Pulmonary Associates, Kingsport,TN. The appalling degree IS this Company NEVER approached me, to 'service' and/OR check the Concentrator assigned me!! About two months ago, of my own doing, I just wanted to 'see if the supplied oxygen tank (that must be also supplied to any patient on oxygen, by law, for back up should electrcity be out for whatever reason, a big tank. ONLY lasted me one hour. DID call Advanced Home Care. yeap, they replaced same, which was a tank much smaller, and I was advised Management of Advanced Home Care had decided to supply 'smaller' tank. 4 hour TANK!!! PLLLLLLEASE, should a transformer have to be relplaced. 4 hours to fix a transformer, or any catrostrophic happening, anyone on oxygen could certainly succumb with only such a small supply for oxygen. Oh yes, more problems I've had ... when first supplied by Advanced Homecare for oxygen at night. of course, they ask for credit card number, get that money. well, that last about 2/4 months because they were double billing me for same, I cancelled that credit card, and have paid by check each month. And, and I've a folder of wasted time, electric bills for electricity for a concentrator that wasn't supplying me oxygen. just running electricity. and MORE MORE!! If anyone is interested, that is a qualified, I can SHOW you OTHER complaints/problems I've had with Advanced Home Care! MY copay being $27.14 plus amount paid by Blue Cross/Blue Shield, MAYBE A SMALL COPAY TO SOME, but NOT a Senior Citizen!!! NO price is worth loosing LIFE, to that reason I was ON OXYGEN to live. and feel much better! ONLY to find in the future IF this lack of 2 years oxygen has affected my health, GOD protected me thru this. and as in my past life I will trust HIM to help me, as HE did thru life, and these last 2 years!! Think about this. how many persons that may have DIED in their sleep cause the concentrator was NOT supplying sufficient oxygen. yes, DIED, and the family/persons thought just died in their sleep, even on oxygen. That's sad, too sad! You may also ask, why did not I, Barbara, report same report? There was a very faint of air coming thru, I have NO knowledge how much air at 2 should be. they do, and they SHOULD have periodically phoned to come and check MY CONCENTRATOR... YES THANK GOD literally I am STill ON THIS EARTH to report this happening. but NOT because Advanced Home Care showed ANY. NO NONE care. hey that's their business. PATIENT, HOME Health CARE or should it be named 'Robbery' to Patients needing HOME CARE. remember. YES, I could have died. DEAD!!! IN CLOSING: I HAVE PAID MONTHLY, TWO (2) YEARS, FOR CONCENTRATOR THAT WAS 'NOT' SUPPLYING ME OXYGEN THAT I WAS 'PRESCRIBED'. I AM TRULY SO GRATEFUL TO BE ALIVE AND BREATHING, IN LIEU OF IN MY GRAVE. HOPING THIS 'HELPS' ANYONE, YES, ANYONE WHO MAY HAVE RECEIVED SAME OR SIMILAR, HEAVENS NOT WORSE, TREATMENT BY THIS HOME CARE COMPANY
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4 comments
#1473771

A brand is what a Business Does, A reputation is what people remember. Also if Business ethics are Poor at the Top, that behavior trickles down throughout the entire organization.A business that makes nothing but money is a very poor business.Take Note Advanced Home Care. You might want to listen to your customers

#1473381

The people at Advanced Home Care are Brainless. If they were Twice as Smart..

They would still be Stupid. What a Joke.

#1473374

Advanced Home Care is A Joke. They won't be screwing people over for long. They're in for a Big Surprise.

#1473774
@PissedConsumer1473374

@Pissed Off in North Carolina,A brand is what a Business Does, A reputation is what people remember. Also if Business ethics are Poor at the Top, that behavior trickles down throughout the entire organization.A business that makes nothing but money is a very poor business.Take Note Advanced Home Care. You might want to listen to your customers

View more comments (3)
ID
#1244541 Review #1244541 is a subjective opinion of poster.
Product
Advanced Home Care Oxygen Concentrator Rental
Reason of review
Poor customer service
Preferred solution
Refund and Apology would be nice

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