Good Dental work but very bad Service!
STAY AWAY FROM THIS BUSINESS!!! Good quality work to be sure but very bad service. They were supposed to install a permanent filling after the root canal but mistakenly put in a temporary one that had to be drilled out and replaced, their mistake but they charged me an extra $400.00 for it along with a 58$ mistake they made billing my insurance. When I got the bill, I called them and they said they would take care of it. A month later I got threatened with collection. Called them again, same person said they would take care of it, but I would have to pay the $58. Fine I agreed, they never followed through so a month later they I called them again, they refused to let me speak to a manager and said this time I needed to pay the full bill, My credit will get ruined by collection.
- Good quality dental work
- Staff was courteous
- Poor communication
- No follow up
- Bad customer service
Reason of review
Bad communication, business does not follow up after multiple phone calls, lied to me that they would resolve the issue, sent me a collection notice, refused to let me speak with a manager, they are basically charging for a mistake they made.
They need to write off the full amount and promptly provide me with proof of resolution in full along with written proof that collection action is stopped. If they damag my credit, I will pursue court action against them.
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