Awful care, awful mechanics

This is a little rip-off joint masquerading as a neighborhood shop. Fake friendly crap from the "service advisor" and then rip off city begins. You come in for one thing (truck had a rattle) and they gauge you for something else. I am sorry I ever pulled in to this joint. It's my first - and last -time here.

User's recommendation: You can do better! Wish I had.

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ID
#3393934 Review #3393934 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Loss
$2000
Preferred solution
Apology

Glad to see truth exposed about this place

I moved from downtown Chicago to downtown Palatine for my new job and needed a new mechanic. This place was close to the train station, and I still needed to commute back and forth to work sometimes, so I thought I would try it out. I took my car in to this shop for...
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1 comment
#2103891

My family had a simular experience we live nearby too. Liked it a little more than you did but still it is overpriced and yes they wanted to tinker and charge us more than our old truck in reality needed.

ID
#3156942 Review #3156942 is a subjective opinion of poster.
Location
New York, New York
Cons
  • Elevated pricing
  • Dishonest practices
  • Taking advantage of customers
Preferred solution
Let the company propose a solution

Shady practices and crooked business

AATR spends a lot of time and $$$ on managing their social media and BBB ratings. We have been nothing but disappointed with them, though - and after speaking with our neighbors and friends about them, it seems we are not alone. Could be that they are taking down all...
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3 comments
#2115517

You are right - I tried this place out. It totally sucks.

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ID
#3139922 Review #3139922 is a subjective opinion of poster.
Location
Palatine, Illinois
Cons
  • Poor customer service
  • Taking advantage of customers
  • Dishonest practices
Loss
$2900
Preferred solution
Let the company propose a solution

Shady business

Ok, this place is widely known for having experts take down bad reviews, which is why they have a "wonderful" (e.g., fake) internet presence. My mechanic warned me about this place (he is an insider, but unfortunately broke his arm and so is in recovery). I took my...
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1 comment
#2102076

I could not agree more - thank you for writing this! I used them for awhile but found out that not only were the things they did to my minivan and charged me a lot for unnecessary - but also that they have been doing this kind of thing for years.

I am a single mom so being charged for stuff I don't need is especially painful. What I want to know is how on earth do they manage to get all of the bad reviews off of Yelp and other sites (I posted a few last year - they must have some inside knowledge of how to look amazing on the web while performing *** work in reality).

Just goes to show you not to believe most of what you read online. Glad to see some honest reviews on this website.

ID
#3139440 Review #3139440 is a subjective opinion of poster.
Location
Palatine, Illinois
Pros
  • Location
Cons
  • Lying to customers
  • Elevated pricing
  • Dishonest practices
Preferred solution
I would like them to know that not everyone is a moron when it comes to knowing a "real" from a fake repair and change their practices. I have told everyone I know about this place and many of them already know it is sketchy.

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