
Advanced Auto and Truck Repair
Advanced Auto and Truck Repair Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Advanced Auto and Truck Repair has 1.0 star rating based on 4 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Location.
Cons: Dishonest practices, Elevated pricing, Taking advantage of customers.Recent recommendations regarding this business are as follows: "You can do better! Wish I had.", "Beware - this place is not a good one", "Avoid at all costs.", "DO NOT USE PALATINE ADVANCED AUTO AND TRUCK REPAIR ON COLFAX THEY ARE CROOKS!".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Advanced Auto and Truck Repair has 1.0 star rating based on 4 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Location.
Cons: Dishonest practices, Elevated pricing, Taking advantage of customers.Recent recommendations regarding this business are as follows: "You can do better! Wish I had.", "Beware - this place is not a good one", "Avoid at all costs.", "DO NOT USE PALATINE ADVANCED AUTO AND TRUCK REPAIR ON COLFAX THEY ARE CROOKS!".
Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Awful care, awful mechanics
This is a little rip-off joint masquerading as a neighborhood shop. Fake friendly crap from the "service advisor" and then rip off city begins.
You come in for one thing (truck had a rattle) and they gauge you for something else.
I am sorry I ever pulled in to this joint. It's my first - and last -time here.
Preferred solution: Apology
User's recommendation: You can do better! Wish I had.
Glad to see truth exposed about this place
I moved from downtown Chicago to downtown Palatine for my new job and needed a new mechanic. This place was close to the train station, and I still needed to commute back and forth to work sometimes, so I thought I would try it out.
I took my car in to this shop for basic maintenance right before COVID first hit. They were polite and seemed professional. Then they called and said I needed about a half dozen expensive and complicated repairs on my car (it was running fine, just needed an oil change and some basic things). I took my car to a different place that my roommate recommended.
Turns out I needed absolutely none of the expensive repairs they had tried to get me to purchase. What a bunch of crooks!
Needless to say, the more I have talked to other people now that I live in downtown Palatine the more I hear horror stories about Advanced Auto. There are a lot of really good and honest mechanics on Colfax street - just not this one.
- Elevated pricing
- Taking advantage of customers
- Dishonest practices
Preferred solution: Let the company propose a solution
User's recommendation: Beware - this place is not a good one
Shady practices and crooked business
AATR spends a lot of time and $$$ on managing their social media and BBB ratings. We have been nothing but disappointed with them, though - and after speaking with our neighbors and friends about them, it seems we are not alone.
Could be that they are taking down all the bad reviews, so we wanted to let our community know to be very wary about them. We practically live across the street and so this business is very convenient for us. But, they are not honest. They overcharge, invent "problems" that hmmm other mechanics do not see, and find every reason in the book to make you part with your money.
Not the best mechanics here, either. We were clients for a few years but after an experience this summer that was clearly a rip off (we went to three mechanics after getting a quote about apparent "fake" issues our truck had from AATR) we will not be back. Again, be careful what you read.
These crooks hire social media management teams and so they look unbelievably good online. If it looks too good to be true - haha then it is.
- Dishonest practices
- Taking advantage of customers
- Poor customer service
Preferred solution: Let the company propose a solution
User's recommendation: Avoid at all costs.
Shady business
Ok, this place is widely known for having experts take down bad reviews, which is why they have a "wonderful" (e.g., fake) internet presence. My mechanic warned me about this place (he is an insider, but unfortunately broke his arm and so is in recovery).
I took my truck in for a repair and wow - the BS was flying. There are multiple owners and I guess they all need to rip people off so they can live high on the hog. When they told me what was "wrong" with my truck I laughed (inside, of course).
I later found out that this is how they do business. They pretend to work on the issue you brought your truck in for and then "find" things that are "needed".
- Location
- Dishonest practices
- Elevated pricing
- Lying to customers
Preferred solution: I would like them to know that not everyone is a moron when it comes to knowing a "real" from a fake repair and change their practices. I have told everyone I know about this place and many of them already know it is sketchy.
User's recommendation: DO NOT USE PALATINE ADVANCED AUTO AND TRUCK REPAIR ON COLFAX THEY ARE CROOKS!
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My family had a simular experience we live nearby too. Liked it a little more than you did but still it is overpriced and yes they wanted to tinker and charge us more than our old truck in reality needed.