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Church Ripped off by Alarm Security Company After Being Loyal Customer for Nearly 30 Years

Our church has conducted business with Advanced Alarm Company for nearly 30 years and had asked for the installation of cameras for closed circuit monitoring of the church parsonage. After installation had started, Mr. Stewart, our Chairman of the Board, arrived to the parsonage and the technician was struggling and unsure how to install the equipment. He also was astonished by the invoice. Mr. Stewart was astounded by the $28,000 noted on the Advanced Alarm invoice for four cameras. He searched the part number online and realized there was a 4x markup from the retail price of each camera. The labor hours were also overestimated and he suspected it was due to the incompetence of the staff, since he was helping them with the installation details. He called the owner of Advanced Alarm to discuss the exorbitant charges, which were unfair considering the substantial business we've done with Advanced Alarm over the years. He refused to budge on the pricing, so Mr. Stewart packed up the equipment and took it back to their offices to return. When he got there, they refused to take the equipment. He then shipped it back to their offices certified and obtained a quote with another local alarm company, who offered us thirteen cameras for $18,000 and a far more advanced technology and alarm infrastructure. I am just amazed and outraged that after doing business with this company for nearly 30 years, this is the kind of unfair pricing and sucking service they would provide to us. We have never ever been late on paying this company, and has actually recommended their services to others over the years. Never again!!!! The judge ruled in favor of this company stating, he didn't think it was too much. I want to make sure that all current and future customers of Advanced Alarm Company in Colorado Springs, Colorado and surrounding areas beware. Check out pricing estimates with OTHER companies BEFORE you work with these people, whether it is your first time or 31st time.
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ID
#733503 Review #733503 is a subjective opinion of poster.
Location
Colorado Springs, Colorado
Pros
  • Service we received when we first became a customer
Cons
  • Our church charged four times over actual cost of equipment
Reason of review
Pricing issue
Preferred solution
Full refund

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