Horrible Customer Service, Possible Fraud!
I was online and looking for a health insurance plan for myself and my family. I received a call from David Zamani, a health insurance agent working for Advance Insurance Brokerage, saying that he could help me. He appeared to know what he was talking about, and I bought a Humana plan from him on the spot. He required me to give him my billing information right away. I thought this was normal, so I did. My plan went in force about a month later, but I was charged RIGHT AWAY and then DOUBLE BILLED. Shortly later, I started seeing Fraudulent Charges on my card. I spent the next two months making two calls a week and NEVER RECEIVED A CALL BACK from David or anyone from the agency! It led me to believe that ALL THEY WANTED WAS TO GET MY MONEY! And I had no idea where these fraudulent charges were coming from, "I still dont." Once I finally was able to get in touch with David, he gave me Humana's phone number and said "There is nothing I can do for YOU." WHERE IS THE CUSTOMER SERVICE? WHY WAS I DOUBLE BILLED? I CAN'T PROVE IT, BUT IT'S VERY WEIRD THAT MY DEBIT CARD STARTED RECEIVING FRAUDULENT CHARGES AFTER SIGNING UP FOR THIS INSURANCE POLICY. I tryed calling the Better Business Bureau of Florida and file a complaint, but they did not have an account. WONDER WHY? I WAS FORCED TO CANCEL MY DEBIT CARD AND MY INSURANCE POLICY and go through another agent who has a more hands on approach to helping their clients. I WOULD HIGHLY RECCOMEND YOU AVOID THIS AGENT AND BROKERAGE!
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