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Advance Auto Parts Customer Care Review
I pull into a Shell gas station cuz my tire was beyond Flat, & This man, seen us standing there.He Stopped everything he was doing to check on my kids and myself, he seen that we were stuck in a situation and it was only A mother with her two kids, stranded just...
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Advance Auto Parts - Bad Customer service,,,Complaint
Advance Auto Parts - Bad Customer service,,,Complaint
Advance Auto Parts - Bad Customer service,,,Complaint
Advance Auto Parts - Bad Customer service,,,Complaint
I have been a customer at Advance Auto parts for years, but today Sept 4th 2016 I went in to one of your stores in Dumfries, VA store #8673 to purchase a battery for my truck with a cost of $160-180. The cashier that attended me named Patrick W. at the time of checkout...
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Anonymous

Anonymous Order the battery via the Internet and pick up at store and you save 20 % don't have internet...then stop *** in about the price

Advance Auto Parts - Review in Equipment category from Amarillo, Texas
I purchased my item using my debit card. Afterwards i realized that i would not need it so i decided to return the part. He explained to me that he would have to refund the money to my card instead of cash. After i showed him the attached picture he said " that's...
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jg501

jg501 This is a gray area.. Yes, you are able to get cash back. But understand, AAP doesn't carry a lot of cash on hand. It's easier for the business and customer (not only at AAP, ...

Anonymous

Anonymous I guess it did affect you, since they did not have enough cash to give you at the time. I am sure you remained very polite and understanding. With that said he should not have...

Advance Auto Parts Customer Care Review

#911554
1.0
Advance Auto Parts - Simple Review #1472766496
Advance Auto Parts - Simple Review #1472766496
1 of 2
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Short Review for April 05, 2016, Pc_service

#823674
Advance Auto Parts - Simple Review #1459859896
1 of 1
Longwood florida 400 n 1792. Bought a alternator and had employee chase us out in the parking lot and started screaming at us about jumping our truck and how wrong it was. Said he was going to void my warrenty. Why do they keep a jump box behind counter and sell jumper cables. Guys a ***
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Advance Auto Parts - Incompetence Galore
The level of incompetence within the Advance Auto Parts organization is unfathomable. First, they don’t even inspect the parts to ensure they aren’t defective before they ship them to customers. Then when the customer receives the defective part there is an...
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Anonymous

Dryball Lmao! You thought an Online buy from Advance.com was Corporate. The call centers are in India.

Anonymous

Anonymous A total and absolutely lie do you thing dollar store test everything before sell it to you? Jajaja Don't be *** advance is a retail store and if they sell it from online you d...

1.0
I didn't like
  • I did not like
#791697
Reply to reviews
Review about Advance Auto Parts Discount Items from Aurora, Colorado
I have never been so rudely yelled at since I have been coming to the store for over 20 years this is the one at Colfax and sable when I asked the clerk how much the discount items were he told me he did not know that he would have to check them if he gets time his...
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Review about Advance Auto Parts Replacement from Brentwood, Tennessee
I called to locate parts for 2 jobs we are currently working on . Steve wax the sakes person who took my call . He was very rude and condescending to me . No I didn't take his insulting words because I'm a female so Steve assumed that I was not knowledgeable...
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Anonymous

Anonymous Oh that's rich. Get back in the kitchen. That's very clever. Did you come up with that all by yourself and on the spot or did it take some effort? So very original. Your mothe...

Anonymous

Anonymous Im so terribly sorry you had these issues. I'd personally like to extend my deepest apologies and begin making the situation right by offering you a large sum of go *** yours...

Advance Auto Parts - Angry Customer
I bought the headlight. I begged associate Adrian to help me put it on. He said he can't. When I tried myself it didn't work and light can work any more. Went back to ask for a replacement. Nesha and Adrian told me I have to get a new one. I went straight to NAPA Auto...
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Anonymous

Anonymous They are not permitted to do headlights. I suggest if you don't know how to do it, go to a garage and pay higher for the part and for labor!!!!! They are just following ...

Anonymous

Anonymous I can't understand why customers always get mad about not installing light bulbs. I mean do you really want the kid getting paid 8 dollars an hour who knows jack all about car...

1.2
I didn't like
  • Quality of part
  • Part and customer service
#595939
Reply to reviews
Advance Auto Parts - Double charged for a battery
Because of a computer software malfunction at the register, I was double charged for a $142 battery. The woman at the store said that she could not give me credit because it would mess up their inventory (is that my fault?). She requested that I print out my bank...
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Anonymous

aapmanager Advance is available 24/7 for their customers. Ome person doesn't control the complaints so saying that the person was out to lunch is an outright lie. If you were double char...

Anonymous

Anonymous I ALSO WAS DOUBLE CHARGED FOR PARTS I BOUGHT TOTAL WAS 86.96 AND THEY SAID I WOULD OF HAD 2 RECIEPTS , I THINK I WOULD OF NOTICED 2 RECIEPTS COME ON THE COMPUTER SYSTEM MES...

Contact Advance Auto Parts

Headquarters Address:
Advance Auto Parts, Inc.
Store Support Center 5008 Airport Road
Roanoke, VA 24012
Phone:
(877) 238-2623
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