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False advertisement in the store. The ad stated $23 and change for 5 quarts of high mileage Castrol oil and "a" Purolator filter. However, when I got the Purolator filter and oil, I was told that my filter is not included in the deal and I have to pay full price. Why not say so on the in-store ad then? That way a customer will know. I went to Pep Boys and saw a similar in-store ad and they honored their deal. At least they are honest. Your store...
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Anonymous

Anonymous WELL, I looked at my local ad and it states that its good for filters up to $7.99. So your filter must have been more. But then again I don't have common core learning, I ca...

1.5
#1013561
Went to store # 01205 Murrysville for headlight bulbs sales clerk sold me the wrong bulbs melted the headlight casing causing $1200 damage When I told the manager how much the repair would cost his response was “I’m not giving you $1200” their customer service is horrible (no help) called 4 times and put me on hold for at least 20 minutes each time (only 2 spoke English well enough to understand) After the forth call they told me that they would...
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2.3
I didn't like
  • Lack of accountability
  • Employee attitude
  • Customer service
#1013207
My wife's battery went dead in her car. Called near by police n they came n jumped her car off. She called me n I told her to take it straight to near by advanced auto so they could check battery. This was in Elkin, NC by the way! She took it there n the guy checking it out was a *** to her n told her she needed new battery n the cost was $135. She didn't have money so I just told her to drive car home. She turned car off when she got home . I...
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Anonymous

anon Let me get this straight. Your wife's car has a dead battery. So she called the police to get a free jump start. She went to Advance per your advise to get checked. Advance...

2.7
#1009053

Short Review for February 23, 2017

#1012869
I called several times with no answer. Then an answer after 20 min, then put on hold for another 30 min! Its ridiculous! Then after another call hung up on! Whats the point in having an account if no one will anser the phone! All the stores in this district are the same! And west side is the worst!
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Short Review for February 12, 2017

#1006947
3.2
Went to have battery tested and replaced. Employee wouldnt help me because it was raining. Went down the street to Autozone and they tested and replaced it for me. Advance auto will never get my business again.
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Short Review for January 14, 2017, Other

#990897
Advance auto parts freshpond road is not a good place to start you're career these people dont treat their employees with respect and manner they try to play with some of the Employees go and really check all hours
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Advance Auto Parts Customer Care Review

#985678
1.0
I walked into your store in Labelle Fl at 8:00 am there was only person working she was helping a customer I was waiting for her to get done but she never came around I went looking for her I found her out side smoking she left me in the store all by my self I walked out she never even talked to me she was to busy smoking
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I originally purchased a replacement part for my vehicle at the Lafayette, IN Advanced Auto located on Teal Road; (store hours 7:30a-9:30p POSTED on door and online). After tearing down my truck's engine, turned out the part that was initially purchased despite the employee's uncertainty of the replacement part being heated or not per the store's search for my vehicle being the exact part, although telling me he was "pretty sure it had to be...
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I pull into a Shell gas station cuz my tire was beyond Flat, & This man, seen us standing there.He Stopped everything he was doing to check on my kids and myself, he seen that we were stuck in a situation and it was only A mother with her two kids, stranded just standing there, & and without hesitation he walked toward us & asked if we were OK, I said Yes Sir, my mom & step dad are on their way... And he didn't even hesitate, to just jump in and...
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I bought (2) Bosch wipers at Advance, installed by their associate. First wiper failed in about a week, which they replaced at no charge. Then about 6 months later, I was driving on Oakton St. at about 40 mph & turned on my windshield washers. Fluid started squirting and Bosh wiper flew out of the metal arm, but the fluid kept on squirting and metal arm scratching the windshield until the cycle completed. By now 90% of the windshield was covered...
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Anonymous

Anonymous You do realize it is not the fault of Advance Auto parts that 1...the 1st wiper failed and 2....that months down the road one flew off? Many retailers sell Bosch wiper blades....

2.2
I liked
  • Half mile from home
I didn't like
  • Advance mgr could have checkd with bosch
#1001885
I was in your store # 09226 on 01/23/17 I was browsing around the store and when I turned around I saw their employee by the name of Hector M. looking at me with a strange expression on his face, So I approached him and didn't receive any kind of greeting or smile, I asked for a Dent puller. After he rang me up I inserted my debt card he said there is only $3.08 on the card So I said ok Ill pay you cash. Long story short he charged me $3.08 off...
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Anonymous

JOSE Lets see, you used your debit card and did not cancel the transaction. Most if not all the Advance stores now use the chip technology which means you have to insert the card....

2.3
I didn't like
  • Employee hector m
#995893
Can not get store to take back when ac compressor quit working. Wants me to buy more parts then will replace compressor. Not right .let me know what to do.
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Anonymous

Bg Being a mechanic I know that additional parts are required for warranty on ac. Just replacing the compressor can damage the new compressor. It also usually states that on the ...

Corvette Carburetor, 350ci/200hp, Rochester leaking down it time to go to paint shop the carburetor leak down and have to pour gas in to get the car started pay good money for this part have spend a lot of money to have my engine rebuild I do not want to mess up my engine with gas leaking down into intake and down to oil could cost me more money in repairs to my engine this is my only complaint all other parts seem to be okay I not had this car...
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Anonymous

Skip Alexander Very please I will shop at Advance Auto Part

Anonymous

Anonymous Ok, let's try this again... But this time with a coherent sentence....

2.1
I liked
  • I like the service
I didn't like
  • I was told i was buying new parts for restore car
#994478
My god what kind of manager in this location.on january 18,17 i visited ur chelsea mass.location an i couldn't believe this store manager was arguing with another employee he was so rude to her the girl was crying how he went on to even threatened her with her job,all this in front of about 7 or 8 customers i hope that this is not a company practice especially coming from a store manager i always believe that everyone should be treated with...
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Anonymous

Not so easily offended Well there are 2 sides to a coin, now a days there are 3 sides because you don't want to offend anyone. You do not know what led up to the reprimand, the girl could be "sensi...