Admirals Club Reviews

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New Reviewer

Club closed for no apparent reason

The cub in the Pittsburgh Airport is closed Sat & Sun . How stupid is that. For what they charge for a membership, the facility should be open when the airline is flying. AA can certainly notify you to renew your membership needs to be reneeed, but cant let you know that their club is closed?
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ID
#3126191 Review #3126191 is a subjective opinion of poster.
Location
Findlay, Pennsylvania
Preferred solution
Let the company propose a solution
New Reviewer

Terrible Experience at Admiral's Club in Charlotte

Very similar experience at Admirals Club in Charlotte. I also fly American frequently and we wanted to use the Lounge between flights. Was rudely told by a Dana at the reception that it could not be honored as this was an intermediate stop not a coast to coast American flight. Actually, we tried to book Coast to Coast by American had none available and sent us through Charlotte. On the way to Kennedy Airport we had no problem at all accessing Admirals Club in LA. If we were informed in a polite way, I would have understood, but the belligerent attitude of the reception person was beyond belief. I then saw that if I had a special AA Mastercard, I could be admitted. I went to the web site of the Admirals Club, applied online, was accepted and went back to the desk at Charlotte. This time I was told I had applied for the wrong AA Mastercard and still could not be admitted. The receptionist acted like a bureaucrat in a State Agency rather than a caring individual trying to be of help to American customers. When I complained about this to Admirals Club, I got a form letter back essentially restating their policies and not addressing my concerns at all. I then told them I'd like to talk to a real person in management. Then then had the temerity to have the original receptionist I complained about call me and restate she was right and I was wrong. This is a Club no sane person should join. I will avoid American like the plague from here on in.
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ID
#1151346 Review #1151346 is a subjective opinion of poster.
Cons
  • Having the employee i complained of call me back
  • Misleading admirals club credit card offer
  • Lack of responsiveness to complaints

Short Review on October 04, 2016

Flying first yet no lounge access. Stick it AA.
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ID
#930808 Review #930808 is a subjective opinion of poster.
Location
Kenova, West Virginia
Reason of review
Bad quality

Scam

Have been a club member for many years. Be aware, now they will not let you use the club unless you are departing on AA. They do not tell you this when you pay for the membership. Never again, and I am telling all not to fly AA, what a shame. 4 million mile member, but will try to use a different airline, from now on.4 million miles means nothing to them, let them go bankrupt, they are not a proud airline, and usually all the employees are never happy and helpful. YEA Southwest
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ID
#763010 Review #763010 is a subjective opinion of poster.
Location
Dallas, Texas
Reason of review
Poor customer service

American Airlines Admirals Club

Just returned from an American Airlines Business Class Round the World trip. American should stop offering this. Reason: Every other airline in the One World network was so much better than American it was positively embarrassing, and disappointing to be an American Airlines flyer. Even tiny Fiji Airlines had a better Executive Lounge, and then Qatar and Quantas were so far ahead that American should hide its head in shame. Yet, we keep getting emails about all the improvements in the Admirals Clubs. Please management, go and visit the other airline clubs and see if you can, in good faith continue sending out those emails, and better still, can you do something to match the rest of the world?
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ID
#622494 Review #622494 is a subjective opinion of poster.
Location
Chapel Hill, North Carolina
Cons
  • Quality
Reason of review
Poor customer service
Loss
$1
Preferred solution
Let the company propose a solution

Inflight Service Review

Being a longtime member with 2 million miles starus I found to my unplesant surprise your busines inflight service out of Mexico City has been downgraded (no breakfast or lunch) unbecoming to your claims of improved service and new image
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ID
#543691 Review #543691 is a subjective opinion of poster.
Location
Alvaro Obregon, Capital District

Not all international flights give access to the Admirals Club

I flew business class to Mexico City 2 times and both times had a pleasant experience at Admirals Club. For my Cancun vacation, with my wife, we decide to fly American given that previous experience. Much to our surprise we were NOT given access to the Admirals Club. We paid almost 1700 dollars and were treat like *** at the Admirals Club. The receptionist was extremely rude and arrogant and could not give us a good reason why flying business class to Cancun would not give us access to the VIP lounge. We were extremely pissed for paying all that money and having that unpleasant surprise at the airport, right when we were starting our vacation. American Airlines is very unreasonable!
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1 comment
#973042

We also had that experience flying business class to Barbados from Bermuda through Miami . Although the receptionist was very pleasant, we were shocked that we could not use the club.

Not regarded as international? I don't get it.

AA please look at this policy again, it needs to be changed.

ID
#481666 Review #481666 is a subjective opinion of poster.
Location
Grawn, Michigan
New Reviewer

What a joke

I have been a Japan Airlines JMB member for many years. The level of service (lack thereof, more appropriately) offered by AA in its "Admirals Lounges" is truly shocking. Everything that is given freely by Japan Airlines is charged for by AA. Yet another reason to dislike this airline. You've been giving me more and more of them over the years. I will continue to avoid you and to urge anyone I know to do so too. (You even try to make money off a bad review by offering a premium complaint service!!) Maybe someone in your company does have a sense of humor after all. Go all the way. Market yourselves as Airline From ***. You'll lock in the Satanists, at least.
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ID
#476703 Review #476703 is a subjective opinion of poster.
Location
New Fairfield, Connecticut

My brother's complaint letter re: Admirals Club

Good Afternoon: I've been an American Airlines customer and credit card holder for a number of years. I currently maintain Gold status and, until today, held an American Express Business Platinum card for the purpose of using your Admirals Club. I will start by telling you that using the Admirals Club was a significant motivator for me to fly American, particularly because I could use it through my credit card. Monday night (9/10/12), having forgotten my card in my other briefcase, I entered your Admirals Club at DFW's Terminal C and asked if I could have access it by giving them my card number. I also asked if I could have American Express verify by telephone that I am, indeed, the holder of a Business Platinum Card. Cindy at the front desk advised me that, although this had gained me access before when I failed to bring my card with me, it would not work with her. Cindy seemed happy to tell me that, and even showed me the placard they keep at their desk to support her refusal to grant me access to the Admirals Club. So, I'd like to congratulate Cindy for her stalwart insistence that your policy be adhered to (otherwise, anarchy would doubtless ensue). She effectively guarded the citadel that is your Admirals Club against a one-man invasion in a worsted wool suit and tie (one of your "Gold Status" members, a benefit of obviously inestimable value). She also cost you a great deal of money (see below). What is the true cost of what Cindy did? The $50 she wanted so badly to charge me wasn't received, so her actions resulted in $-0- revenue to American Airlines. The expense side, however, is a bit more compelling, if somewhat speculative: I fly routinely; maybe 3 or 4 times a month, usually on business. The flights cost about $750 on average, so I probably spend $2,500 to $3,000 a month on airline tickets (I'm a business lawyer with clients all over the country, so I have to). If I can just "avoid" American Airlines a couple of times a month, maybe by flying United, Southwest, or even Spirit Airlines (something I will endeavor to do now, thanks entirely to Cindy), then what does that cost American Airlines? Roughly $1,500 a month = $18,000 a year. Over 10 years, that's about $180,000 (and I'm just one exhausted traveler who needed to work for an extra hour on Monday night). Now think about this; if that or something similar, happens to just 1,000 (a tiny fraction) of your regular customers, that's $180,000,000 (Yes, One Hundred and Eighty Million Dollars). As a business owner myself, let me tell you, if one of my employees cost me $179,950 by refusing to be even the slightest bit customer-friendly (for for that matter, merely decent) to one of my clients (particularly one who spends a great deal of money with me), an "Employee of the Month" plaque is not what she would receive at the end of the month. But maybe that's the real problem, isn't it. Nobody is looking at the "real" numbers (the ones driven by your customer relationships – or the people driving those). They're looking at the $50 instead of the $180,000 (or $180,000,000, as it were). But maybe that's why I'm wealthy, and well, … American Airlines … isn't. Sincerely, James R. Waite Attorney-at-Law
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2 comments
#739241

I just experienced the same treatment in Austin at the Admirals Club. I am Platinum level and have been for many years.

The lady and her supervisor seemed to enjoy turning me away. I even had recruits showing the number and evidence I was in the Club at DFW just 24 hours prior.

I agree it is little things like this will prevent AA from being successful. Additionally the Club was almost entirely empty

Very frustrating.

#541828

LOVE IT!

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ID
#345384 Review #345384 is a subjective opinion of poster.
Location
West Fork, Arkansas

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