New Reviewer

Restock Fee Scam

This company is a scam. They cancel the order after you purchase and then charge you a 20% restock fee. Save yourself $$$ unlike myself!!!!

User's recommendation: Stay away... SCAM.

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ID
#3541886 Review #3541886 is a subjective opinion of poster.
Cons
  • Doesn care about customer
  • Hothead cs rep
  • Customer service
Loss
$65
Preferred solution
Company closed and owner charged
New Reviewer
AdeptPowersports - Very very rude customer service
AdeptPowersports - Very very rude customer service
AdeptPowersports - Very very rude customer service
Here is their email after been lying about a purchase A to me Why would you accuse us of providing the "wrong tracking number". The tracking number we sent you is correct. And why "so long"? This wasn't long at all! You are lucky you got a backorder so fast from...
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ID
#3506901 Review #3506901 is a subjective opinion of poster.
Loss
$2800
Preferred solution
Let the company propose a solution

Customer service? Returns cost!

Had to return a small item. Box never even opened. 20% restocking fee! AND I have to pay the return shipping in full. So, the return process gets a failing grade. Also, had to call customer service as the instructions were a bit confusing. The "girl" I spoke with had a hard time letting me get a word in, then told me she wasn't there to "hold my hand", and told me to "do it any way you want". Last time I deal with this company.
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ID
#3463542 Review #3463542 is a subjective opinion of poster.
Location
Groveland, Massachusetts
New Reviewer

Resolved: No Working Phone Number

Update by user Mar 10, 2022

Company fixed the issue and I have been provided with product or service ordered.

Original review posted by user Feb 08, 2022
They have an order status in limbo with no line of contact through phone. I need to talk with someone and although there is a phone call option button on their page it is a dead button with no listed number.
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Resolved
ID
#3325164 Review #3325164 is a subjective opinion of poster.
Loss
$40
Preferred solution
Need to cancel if part is delayed.
I ordered some parts from them for Polaris and there were variety of the parts. I particularly ordered a water pump impeller and seals. All the parts on the diagram were the same I have for my engine everything displaced was like I have the impeller too. The website...
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ID
#3273253 Review #3273253 is a subjective opinion of poster.
Pros
  • Have slitly cheaper parts
Cons
  • Delivery is horrible toooo long
  • Way of communicate

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Verified Reviewer
New Reviewer

Worst customer service EVER

Original review updated by user Apr 21, 2021
Received the wrong part, CSR was very rude on the phone because I could not open a link they sent me and there was nothing more they could do for me even though I had already purchased the other part that was correct. Shipping my cost is $100 to return the item and now the manager Patrick played telephone tough guy with me. DO NOT do business with these shady fakes. If you have ANY type of problem with the item you will be left on your own and then get some combative idiot on the phone. *** They have also changed their name to Adept Powersports online. Probably to try and avoid all the bad reviews for 2WheelPros. I see there are other complaints about the rude customer service so it wasn't just me.

User's recommendation: Way too many other options out there with better customer service. STAY AWAY!

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1 comment
#2040912

I had the same experience with them. They are rude and incapable of shipping products on time.

They sell stuff they don't even have in stock and then berate you if you ask where your order is.

Horrible. AVOID!!

ID
#2514382 Review #2514382 is a subjective opinion of poster.
Location
Los Angeles, California
Loss
$140
Preferred solution
I want a full refund for the part returned as well as an apology for the ridiculously rude customer service.

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