Addus Homecare
Addus Homecare Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.0 star rating based on 2 customer reviews. Consumers are mostly dissatisfied with billing practices, customer service, and a high price level. Recent recommendation states do not work for this company.
Positive Feedback
No clear positive themes appear in reviews; there is no praise for agency responsiveness or care continuity.
Negative Feedback / Risk Areas
- Recurring staffing issues, missed shifts, and late caregivers reported.
- Allegations of withheld pay and problematic billing leading to hardship.
- Poor customer service and unresponsiveness to client and employee concerns.
- Several Addus Homecare customer complaints reference policy confusion and unprofessional conduct.
Key Takeaways for Future Customers
- Check recent Addus Homecare reviews before hiring or applying to confirm staffing reliability.
- Verify pay and billing policies in writing and monitor payments closely.
- Contact references and confirm emergency coverage given reports of poor customer service.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.0 star rating based on 2 customer reviews. Consumers are mostly dissatisfied with billing practices, customer service, and a high price level. Recent recommendation states do not work for this company.
Positive Feedback
No clear positive themes appear in reviews; there is no praise for agency responsiveness or care continuity.
Negative Feedback / Risk Areas
- Recurring staffing issues, missed shifts, and late caregivers reported.
- Allegations of withheld pay and problematic billing leading to hardship.
- Poor customer service and unresponsiveness to client and employee concerns.
- Several Addus Homecare customer complaints reference policy confusion and unprofessional conduct.
Key Takeaways for Future Customers
- Check recent Addus Homecare reviews before hiring or applying to confirm staffing reliability.
- Verify pay and billing policies in writing and monitor payments closely.
- Contact references and confirm emergency coverage given reports of poor customer service.
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
They refuse to pay me for covid-19
- - Was told covid pay for 10 sick days would be paid; August pay used; Sept 15 passed; homeless; last pay was $190; still no covid pay.
I was never paid. It is now October 20th 2022, and Addus homecare never paid me for my sick pay when I had covid-19. I was told that I would be paid for the 10 days that I was out sick, but was never paid.
Hello, this is Travis Ryan. I'm writing again in regards to my covid-19 pay.
I was told that I would be receiving pay for the 10 days that I was sick with covid-19.
I was told that the money for the covid pay from August was used up and I would have to wait until September 15th. Well I am now officially homeless and living on the street in Hillsboro. I really need that money guys. The only money I've gotten from Addus deposited into my bank account in the last few weeks is my regular paycheck from the hours that I worked last pay period, which was only like $190.00.
But still no covid pay.
I'm still waiting on that.
I hope I'm not being screwed out of my covid pay.
It's now September 19th, and I have not seen anything.
This is ridiculous.
I was told that the covid pay was usually sent out on the 15th. I've gotten absolutely nothing.
Any idea when I will be receiving that?
Will it be a paper check mailed?
Or deposited to my account?
Thank you.
Travis M Ryan
tryan7400@***.com
(217) 250-****
- Do not pay what they promise
Preferred solution: Pay me what addus owes me.
User's recommendation: Do not work for this company.
Wheaton, Illinois
Addus Healthcare. Wheaton, IL. SUCK!
- - The Addus Wheaton agency is often unresponsive to replacement needs.
- - Caregivers arrive late or do not show, leaving the client without care.
I have worked privately for a family as a caregiver in the evenings, and some days, for about three years now. They use this agency, Addus in Wheaton, IL, during the daytime on weekdays.
From what I have seen and heard from this family, they are TERRIBLE! If anything varies from the norm, (regular caregiver calls off or recently has had surgery) they won’t return the family’s calls for a replacement. They even told the gentleman’s wife they didn’t have time to deal with them! Are you kidding me?
This family has used this agency over the last four years and this is how they get treated? One caregiver showed up over an hour late!! A few times they have told them someone will come and no one shows! Luckily, they ask me to go over to show these people what to do and I end up staying, otherwise this poor man would end up staying in bed, alone, no ability to use the restroom, no food, etc ALL DAY!
This is the most unprofessional, nastiest treatment I’ve ever seen!! Now, they’re telling them that their caregivers cannot use a gait belt. What exactly do they do as a healthcare agency? They have the last four years AND two of their caregivers that I’ve personally asked about this so-called policy have stated they know nothing about it.
️ IMHO, they shouldn’t be in business to treat their clients like dirt!
After all, their clients are the reason they even have jobs to begin with! Sad!
- Unreliable and rude
Preferred solution: Deliver product or service ordered
Insurance Expert Talks
Exposed: Types of Insurance Scams and Fails
The insurance fraud: What is insurance fraud? What are the worst cases? How insurance fraud is discovered? How to protect yourself from an insurance scam? In this video, Charles R. Gallagher, an attorney, exposes the most common insurance fraud examples.
Charles R. Gallagher, an attorney and managing partner with Gallagher & Associates. His practice focuses on insurance litigation, foreclosure defense and consumer law.
Companies Similar to Addus Homecare
Help at Home
“If I could give zero stars, I would. Nikki (Christina N.) speaks horribly to the employees and the...“
HomeCare com
All Ways Caring HomeCare
Universal Property
“They evidently haven't been getting into any trouble flat out lying about requirements, asking for...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
I have worked for Addus out of Peoria. They didn't like paying overtime either. me or mileage either.