map-marker Fort Atkinson, Wisconsin

Major gas leak , due to incompetent workers

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Gas leak was detected, so we called natural gas leak hotline, this generator was just installed in may. Gas service men found a gas fitting on the main line feeding the generator was only finger tight, it was never tightened since day one. We were told we were very lucky there was no explosion, dont use Adams for your installation.

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map-marker Tampa, Florida

Extremely Poor Customer Service

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Adam' Electric based in Elkhorn, WI. has the worst customer service of any company we have ever dealt with.

The first occasion happen about 1 year ago when we contacted them with a problem with our whole house Generac generator. After finding the problem we were told they would order the parts. This is when the problems begin. We were given a expected date after they contacted the manufacturer.

When we passed the date we contacted Adam's and went told they would have the service department call back. Never happened. Many additional calls were not responded to as well. Finally, after insisting on a answer they contacted the manufacturer and the part magically appeared, but only with many excuses.

Now, about 10 months later, I foolishly call for them to service the generator..we accepted the date and simply asked AM or PM.

We were told they would have to notify us the day before. #1) this never happened. #2) The day of the service we made sure we were available, but Adam's was a no show, no call, nothing,. When it appeared that we had waited all day but it became apparent that it was becoming tp late we contacted the office.

After being placed on hold, by the secretary, a field supervisor came on line. I have never been spoken to in an extremely manner. He offer only lame excuses, constantly interacting me, and even talking over me. After these experiences it was apparent that Adam's Electric is not a company that we would continue to do business with.

I caution anyone considering doing business with Adam's to reconsider.

Installing a new generator or looking for service PLEASE be aware of these situations. There are many dealers who.

we believe, will treat you with more respect. No one deserves the disrespect and attitude we received from Adam's Thank you for taking the time to read this posting.

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