Adam Lippes
Adam Lippes Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Adam Lippes has a 1.3 star rating from 1 review with 100% unfavorable feedback; consumers are mostly dissatisfied and note high price level and limited product diversity. Adam Lippes reviews highlight website strength but service problems.
Positive Feedback
Reviewers value the website and product presentation as the strongest aspects of the brand.
Negative Feedback / Risk Areas
- Adam Lippes customer complaints cite poor customer service responsiveness and lack of authority to issue refunds.
- Returns and exchanges are delayed pending warehouse notification, risking lost refunds.
- Return rules for undergarments and sale items are unclear on the site.
Key Takeaways for Future Customers
- Expect slow processing on returns and follow up persistently with customer service.
- Confirm refund and exchange policies for underwear and sale items before purchase.
- Be aware of higher price points despite limited product variety.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Adam Lippes has a 1.3 star rating from 1 review with 100% unfavorable feedback; consumers are mostly dissatisfied and note high price level and limited product diversity. Adam Lippes reviews highlight website strength but service problems.
Positive Feedback
Reviewers value the website and product presentation as the strongest aspects of the brand.
Negative Feedback / Risk Areas
- Adam Lippes customer complaints cite poor customer service responsiveness and lack of authority to issue refunds.
- Returns and exchanges are delayed pending warehouse notification, risking lost refunds.
- Return rules for undergarments and sale items are unclear on the site.
Key Takeaways for Future Customers
- Expect slow processing on returns and follow up persistently with customer service.
- Confirm refund and exchange policies for underwear and sale items before purchase.
- Be aware of higher price points despite limited product variety.
Turn one complaint into a collective action
Illegal for returning undergarments(?!)
- - An email claimed NY law bans returning undergarments.
- - The warehouse and customer service are in NJ, and refunds wait for warehouse notification.
Policy: No exchange for underwear purchase.
We received the following email after requesting an exchange:"....it is against NY Law to accept returned undergarments. Please note for the future." First reaction we got: Is this even real?!
(they are not even in NY but in NJ where the warehouse and customer service are) The customer service won't send out your exchanges or refund until they are notified by the warehouse of the return and that can take from 1 week to.......forever. Both last time and this time we had to sent multiple email (after they received our return) in order for them to process the return and exchange. And if the customer service never receives notification from the warehouse and you forget to follow it up? Bye bye, money.
After the last abysmal customer service last time a few years ago, we wanted to give it another try this year. The result: It has gotten much worse. It feels like it's a one-(wo)man operation at their customer service and they don't have the authority to issue a refund or exchange until the warehouse gives them a go. Sales items are not refundable or exchangeable and we found that out the hard way last time.
Nowhere was this stated on their site. And nowhere is it stated that underwear are not exchangeable either. A disgruntled employee's reply because s/he didn't wanna do the job?
Maybe. Adam Lippes himself should take notice of his business operations.
- Exchange refund policy
- Customer service
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