Ray R Gik

Won't provide RMA

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AcuraPartsWarehouse - Won't provide RMA

Using their website typed in VIN number. Software pointed me to part.

Ordered part (Passenger side mirror assembly). Got part and it looked right (color, passenger side). Set it on the bench to work on next week. Became evident it was the wrong part when I pulled the old one.

Tried to return part and they wouldn't issue RMA because I threw away the box and packaging that the part came in. Went round and round trying to discuss this with RMA dept. Continued to get generic emails that RMA was denied. 2 weeks and I call to talk to a person.

Got run around for another week. Talked to a supervisor who was rude and hung up (I wasn't cussing of yelling) just pleading my case to which she had no answers. They want me to eat a $470 part because I threw the box away.

Crooks. Run away as fast as you can.

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Loss:
$470
Cons:
  • Callus indifferent crooks

Preferred solution: Full refund

User's recommendation: Take business elsewhere. Will never do business with Acura again.

Lili D Cvi

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Part not fitting

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AcuraPartsWarehouse - Part not fitting

We ordered a rail to be installed above our 2018 Acura MDX. The rail we received was smaller and it wouldn't fit.

We called them to talk about the situation. They said we can return it, but we had to pay for the return shipping and they charged us a 20% restocking fee. We tried to talk to customer service. The representative was not very nice and continued claiming that it's not their fault.

Overall, between the return and restocking fee, we are $200+ and no rail.

Beware of this company. The offices are in one place and the actual warehouse is in a totally different place with no synchronization between them.Beware

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Loss:
$221
Pros:
  • No pros
Cons:
  • Rude customer service
  • Wrong part

Preferred solution: Full refund

Matthew G Pet

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Will not accept a return even though they sent wrong item

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AcuraPartsWarehouse - Will not accept a return even though they sent wrong item
AcuraPartsWarehouse - Will not accept a return even though they sent wrong item - Image 2
AcuraPartsWarehouse - Will not accept a return even though they sent wrong item - Image 3
AcuraPartsWarehouse - Will not accept a return even though they sent wrong item - Image 4
I ordered an ac blend door motor assembly from APW but they sent the wrong part. I didn't realize it until I had opened it and removed the original from my vehicle. They refused to accept the returned item because it is opened. The part they sent is for a different vehicle. I provided all the pictures they requested and they still denied my refund. Terrible customer service. See photos, clearly they sent me the wrong part. Scam company, beware.
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Loss:
$100

Preferred solution: Full refund

User's recommendation: Avoid, do not buy

Asaad Sfx

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| map-marker Lehi, Utah

Anybody who asks for money after your purchase is complete is dishonest

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AcuraPartsWarehouse - Anybody who asks for money after your purchase is complete is dishonest

I bought a remanufactured radio receiver for my MDX. I spent considerable time searching for my model and finally found it.

I purchased it and at no time during my browsing of acurapartswarehouse.com or during the checkout process, was any mention made of a core charge. Fast forward to the next day AFTER I had completed my purchase. I got a follow up email. I was expecting "Thank you for your order".

or "We've shipped your order". Never in a million years did I expect to open the email and see. "You owe us a $1,000 core charge. Pay us or we'll cancel the order" Yes you read that right.

ONE THOUSAND DOLLARS.

Look I know that core charges are a part of the auto parts industry. What I can't stand is the fact that these guys came in AFTER the purchase to demand it instead of being up-front about it. This is the worst of behaviors and it leaves a horrible taste in my mouth for dealing with stealerships.

Do not buy from them. After all, you don't want to be blythefully waiting for your part and get extorted after the fact for additional money.

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User's recommendation: Do not buy from them

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