Matisse Pxu
map-marker Phoenix, Arizona

Acura of Tempe DAMAGED My Vehicle

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On 5/22/2019, I brought my meticulously maintained, extremely low mileage RDX to Acura of Tempe for airbag recall repair. My service advisor was Khoa Nguyen. When I returned to pick up my vehicle, I found that the steering wheel had extensive gouging and scratching on it that did NOT exist prior to my bringing it in for service. When I brought the damage to Khoa's attention, he "checked with the tech" who serviced my vehicle. Of course, the tech said he "didn't remember" anything (as if the tech would outright admit to damaging a customer's vehicle). Khoa took photos with his phone and promised to email them to the service manager, Abel Talbo, who was coincidentally out that day. He gave me the service manager's card and told me that he would call me the next day. Predictably, I never heard from the service manager, even after calling and leaving him a message. It's clear that Acura of Tempe does not respect or value its customers. I honestly have to wonder if they damaged my car INTENTIONALLY, because I'm a "difficult" customer who demands that her car not be put through the scratch-o-matic carwash at the end of each service. In any case, it's insane that a dealership would risk reputational damage simply to save the cost of a few plastic steering wheel trim pieces. Admit you made a mistake and make it right. How difficult is that? My advice to other customers: Stay far away from this service department.
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  • Damaged my vehicle
  • Poor customer service
Reason of review:
Damaged My Vehicle

Preferred solution: Replace Parts Damaged by Dealership Service Personnel

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