Acura of Tempe
Acura of Tempe Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Acura of Tempe has a 1.0 star rating from 1 review and overwhelmingly negative sentiment focused on the service experience and high price level.
Positive Feedback
There are no positive comments in the available Acura of Tempe reviews; the lone reviewer noted vehicle maintenance history and expected proper service.
Negative Feedback / Risk Areas
- Customer service failures and unresponsiveness from the service department after reported damage.
- Alleged vehicle damage during repair and lack of follow-up on damage claims or billing concerns.
- Perception of high prices and limited satisfaction with product and service diversity.
Key Takeaways for Future Customers
- Check Acura of Tempe reviews and ask for documented service policies before booking service.
- Inspect your vehicle immediately after repair and insist on written confirmation for any service work.
- Be prepared to escalate unresolved Acura of Tempe customer complaints if you encounter damage or billing disputes.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Acura of Tempe has a 1.0 star rating from 1 review and overwhelmingly negative sentiment focused on the service experience and high price level.
Positive Feedback
There are no positive comments in the available Acura of Tempe reviews; the lone reviewer noted vehicle maintenance history and expected proper service.
Negative Feedback / Risk Areas
- Customer service failures and unresponsiveness from the service department after reported damage.
- Alleged vehicle damage during repair and lack of follow-up on damage claims or billing concerns.
- Perception of high prices and limited satisfaction with product and service diversity.
Key Takeaways for Future Customers
- Check Acura of Tempe reviews and ask for documented service policies before booking service.
- Inspect your vehicle immediately after repair and insist on written confirmation for any service work.
- Be prepared to escalate unresolved Acura of Tempe customer complaints if you encounter damage or billing disputes.
Turn one complaint into a collective action
Phoenix, Arizona
Acura of Tempe DAMAGED My Vehicle
- - Customer claims steering wheel damage after airbag recall service at Acura of Tempe; photos were promised but no follow-up from service manager.
On 5/22/2019, I brought my meticulously maintained, extremely low mileage RDX to Acura of Tempe for airbag recall repair. My service advisor was Khoa Nguyen.
When I returned to pick up my vehicle, I found that the steering wheel had extensive gouging and scratching on it that did NOT exist prior to my bringing it in for service. When I brought the damage to Khoa's attention, he "checked with the tech" who serviced my vehicle. Of course, the tech said he "didn't remember" anything (as if the tech would outright admit to damaging a customer's vehicle). Khoa took photos with his phone and promised to email them to the service manager, Abel Talbo, who was coincidentally out that day.
He gave me the service manager's card and told me that he would call me the next day. Predictably, I never heard from the service manager, even after calling and leaving him a message. It's clear that Acura of Tempe does not respect or value its customers. I honestly have to wonder if they damaged my car INTENTIONALLY, because I'm a "difficult" customer who demands that her car not be put through the scratch-o-matic carwash at the end of each service.
In any case, it's insane that a dealership would risk reputational damage simply to save the cost of a few plastic steering wheel trim pieces. Admit you made a mistake and make it right.
How difficult is that? My advice to other customers: Stay far away from this service department.
- Damaged my vehicle
- Poor customer service
Preferred solution: Replace Parts Damaged by Dealership Service Personnel
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