LHu717

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Verified Reviewer
| map-marker Los Angeles, California

Broken refrigerator

Updated by user Oct 05, 2021

The problem is not resolved!

Original review Oct 05, 2021
Worst costumer service. They dont communicate with you. Technicians dont speak English. Supervisor Rod is always on lunch break or unavailable and doesnt return phone calls. My refrigerator has been broken since August and it is still broken 2 months later!!!
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Loss:
$4000
Cons:
  • Very poor customer service especially on telephone
  • Lack of empathy or care for the customers stress of needs
  • Horrible lies and delay tactics

Preferred solution: Full refund

User's recommendation: Go somewhere else

Mona C Fws

Horrible company! They came out to service my stove/oven and I was told he'd be back with the part. Then Select Home Warranty told me they will not cover repairs as the parts were rusted. Therefor,

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Active Appliance wants $75 for doing nothing!!!! Stay away!!!! They want to charge me an addition $25 for billing as well!
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Loss:
$100

Preferred solution: Apology

User's recommendation: Stay away!!!

Doc R Oqm

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Verified Reviewer
| map-marker Los Angeles, California

Poor Service and No Communication

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If you want someone to steal your money and not show any empathy when they do and then not help you whatsoever, then you definitely want to go with Active Appliances. One month without working appliances and all they have to say is, 'we're sorry, it happens all the time'. Then they order the wrong part and continue to say, 'it happens all the time' even though the recorded message says they get it right the first time. And their customer service has no empathy or caring whatsoever to the fact you're trying to feed your children out of an ice cooler with rapidly spoiling food. They could not care less and they very much act like it.
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Loss:
$750
Cons:
  • Lack of service
  • Lack of empathy or care for the customers stress of needs
  • Length of time in any communication

Preferred solution: Apology

User's recommendation: Find someone who cares enough about your issue to actually help

1 comment
Guest

don't use this Active appliances - customer service very rude I paid $79.00 for their travel time and never hear from them anymore

Steve M Nlr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Don't use Active Appliances

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Active gave me a 5-hour window, and at 4 hours and 59 minutes sent an automated text that they were "on the way." 25 minutes later the service technician told me he was one hour away. When I complained, Active said I should talk to the "independent contractor." They were rude to me on the phone.
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Loss:
$100
Cons:
  • Very poor customer service especially on telephone
Reason of review:
Poor customer service

Preferred solution: Price reduction

Anonymous
map-marker Los Angeles, California

The worst company ever

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they are so rude and have no clue of what they are doing they came out to repair my refrigerator the tech had the parts and then he said o you dident defrost your refrigerator so i cant fix it and i said no body told me to so he took the parts and left about a month later i call lows and said they never called back to make another appointment so lows make another appointment with them and i wait and wait i finally get a call from active appliance and they say we cant service the refrigerator and they said i have to get a work order from frigidaire to get a work order all i can say is stay away from this company and there rude employees .
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Cons:
  • Worst
Reason of review:
Poor customer service
1 comment
Guest

This company has poor customer service

dawn j Pma
map-marker Los Angeles, California

Useless

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We had a service call today for our refrigerator. The is the second service call from the company. The first time he came, the technician cleaned the drain line which was clearly NOT the issue as I had already done the exact same thing. When I asked him why he was doing something that I had already done, he said that I probably didn't do it right so, he proceeded to drain the line again. He did explain that if it happened again, he would be more than happy to come out again and explore further, but couldn't give me an idea of what the problem might be other than the drain line since that's what the problem usually is (which is exactly why I had already cleaned the line). Furthermore, he forgot to plug the refrigerator back in resulting in a significant loss of food and money. The second visit went the same as the first. Same technician, same "repair", same result...it's not fixed. When I called the company, they said "oops sorry, you signed a liability waiver, we're not responsible for the food loss and you'll have to call the warranty company to ask for an additional service call. By the way, we can't guarantee that the same person won't show up again. Oh, and the supervisor has conveniently taken the day off, so you can't make any complaints, but I can transfer you to her voice mail." Ok, transfer me...and then I was hung up on...
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Cons:
  • Lack of service
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

Prefer N
map-marker Los Angeles, California

Better to beat your head against a brick wall!

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Going on four weeks now and my leaky washer still isn't fixed. First I got the "it isn't covered" story with respect to my home warranty. Well after reading the whole thing I found no such exclusion. So they scheduled a return for what I hoped would be the repair. NOPE! Technician came without any parts. Tried to tell me it wasn't leaking. The water stain down the front and puddle on the ground was kind of obvious. Tried to blame it on dog hair before I kicked him out the house. I think I'll call the warranty Co. and give them one more chance to send another company or else I'll have the work done myself and send them a bill. I might even take them to small claims court if they refuse. Do not use this company under any circumstance! The only reason they have a one star rating on Google and Yelp is that you can't giev a zero. Beware!!!
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Loss:
$200
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous
map-marker Simi Valley, California

They won't even answer the phone!!

My wife bought a warranty through Lowe's and 2 yrs later our dryer does not heat up. We called Lowe's a Ninja nd shortly after we get a call from Active Appliance. The call was a voicemail gave us the same number to call back to verify our information. Good luck and trying to get through to speak tbody because no matter what button you pushed they just give you a voice recordi g. The recording sayhow busy they are and of their 25 years of experience plus how their technicians are highly trained. After 40 minutes good luck and trying to talk to anybody there!
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Cheryl p Vnz

The worst ever

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They are a joke. Everyone is rude, can’t do the job and if I could avoid using them thru a service contract I would. I think they need to clean up their act or quit the business. At least on dryers and techs that are rude and have no experience Desiree is the latest I’ve spoken to and she was absolutely no help. She assigned a date for repair that I couldn’t take, after already cancelling two days. No customer service here! There are always exceptions to the rule and theirs was take it or leave it. They must have more than one technician but she said she won’t cancel someone to accommodate me because I won’t have the same useless technician come back. Then she places me on hold and never comes back for 5min and they are able to squeeze me in for yet another delay to fix this dryer for a 101 yr old invalid. Boy are they great. I hope this dryer dies before she does because I’d rather buy a new one and nevercall active again......
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Reason of review:
Poor customer service
1 comment
Guest

I have the same problem 3 weeks

Sonia R Ytw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Horrible

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"Supervisors" are rude and unhelpful. Need to get new jobs if they don't want to help people. Horrible experience will not deal with them again!!!!!
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Reason of review:
Poor customer service
Richard H Pbu

Refrigerator repair

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Terrible service. Had to wait 3 weeks for fridge repair. While they ordered parts on two separate occasions. All my food spoiled and to be thrown away. Trying to call them is like trying to reach the President. Had to rent a refrigerator until they could complete the job THEY DONT CARE!!!!
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Reason of review:
Bad quality
Bob W Xlt
map-marker Los Angeles, California

THEY SUCK BIG TIME

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These guys suck big time...BEWARE. Called to service my Samsung dryer and waited approx. 30 min. just to talk to the operator. She was rude and on the phone and condescending, but I really needed this work done and a friend had recommended this company so I scheduled a service charge which cost me $69.00. (to be credited to the work if we had them do the repair) The guy comes out and looks at the unit and then says that it is a two man job and they will need to return. Figuring that that was for the actual repair but no, upon calling back and surviving another half hour wait with another rude operator, she informs me that a second SERVICE CALL will be needed... that will cost an additional $180.00 which is NOT credited toward the repair. NO WAY... At this point, I had had enough of this BS. Wasted an entire afternoon waiting for the first service call...plus two long wait phone calls and a bill for $69.00. BEWARE!
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Loss:
$69
Reason of review:
Pricing issue

Preferred solution: Price reduction

Richard H Pbu

Refrigerator repair

The worse service ever!!Been without a refrigerator for three weeks now. Had to order one part, came out and had to order another part for the same job. All my food had to be thrown away, had to rent a replacement fridge. Terrible service. Also don’t try to call them, you’re on hold forever! Easier to reach the President than get through to those people.
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Reason of review:
Order processing issue
Anonymous

Worst most incompetent company in town

Akmal the technician, Vanessa, manager and Kourtney the receptionist are incompetent and rude. The technician damaged my machine by forgetting to install an important part and left that out of his report. I am left with a damaged unusable machine that is no longer covered by the service provider because of his purposeful omitted and flawed report. Avoid this company!
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Reason of review:
Bad quality
Anonymous
map-marker Los Angeles, California

HORRIFIC COMPANY. DO NOT USE.

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We have been waiting almost 6 weeks to have our dishwasher repaired. Pacific Sales needs to get a new company for their repairs.

They first blamed the delay on the warranty company saying they waited 10 days to approve the claim. then, twice they have pushed back the repair date due to the inability to get the part. The most recent deadline passed last week and they have not come to repair the appliance. they haven't even called with an update.

companies like Pacific Sales and Home Depot need to get new and better and more responsible repair companies. We will never use this company again.

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Cons:
  • Horrible lies and delay tactics
Reason of review:
Warranty issue
Anonymous

The worst repair appliance Homedepot needs to replace this company will another who is more

Homedepot should not have to deal with this horrible repair co. They have no competent people to schedule appointments. No brains in that office.and a bunch of liars. Home Depot is to big of a company to deal with a company who has nothing but bad reviews in their website. They came to diagnose the problem with my washer and dryer and they came back a week later with the wrong part for they dryer. A week later they supposedly change my appointment from the day they told to another day I had switch my day off to be home. I call the company to find out what time the technician would be here and was told that the repair was scheduled for the next day due to them not uploading the computer without notification to me . I don’t want to deal with this company. Will have another company fix my machine . PLEASE DONT DEAL WITH THESE HORRIBLE COMPANY!
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Reason of review:
Poor customer service

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