BumpKey.US aka ACT Lock and Key is a ripoff

I did some research about this company due to slow service and failure to answer messages (phone and e-mail). I also found this business was rated F by the BBB due to MANY complaints. The BBB listed the owner as Principal: Mr James Koskela (Owner) of Ft Walton Beach FL. I hope someone has a chance to "personally" express their frustration with this man. Another contact number was 352 509 **** which was listed with the BBB. The 800 381 **** number on Bumpkey.US and the 352 509 **** supplied by the BBB was never answered by a person and messages never returned. After 3 weeks with no response I have disputed the payment with credit card company. I just want to cancel the order and reorder through another company. This company should be closed and the owner prohibited from opening another business since it is so clear that he has no business ethics and his activities border on criminal.
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ID
#537005 Review #537005 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$52
Preferred solution
I want refund and cancel order #593501

ACT Lock & Key aka Bumpkey.US

Placed order several weeks ago, charged my credit card and did not deliver the keys and hammer I ordered. Called several times, no one answer, only a voice mail message referring you back to their site for "faster service". Emailed several times, no response... This company has an "F" rating from the Better Business Bureau (BBB), which is the worst rating you can get. They have had multiple consumer complaints for lack of delivery and no response. Check the web to confirm. Do not do business with them, and if you have then file a complaint with the BBB as chances are you'll never hear from them or receive the goods you purchased.
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1 comment
#504975

Act lock and key does not deliver they never delivered my keys

ID
#319966 Review #319966 is a subjective opinion of poster.
Location
Tampa, Florida

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