Acree Air Conditioning

Not sure where to start. These folks are more slippery than a pocketful of pudding. Needed to get a new system last summer, reached out to 5 contractors. All of them quoted us a 4 ton system, Acree came in and told us they'd save us money and do a 3 ton and that it'll outperform the bigger one.They presented well, are non-commissioned, and very personable. I asked that they do a calculation first to make sure and they told me that it wouldn't be needed thanks to their "comfort guarantee" which promises to make any new install right, no matter what. Acree seemed like the logical choice, especially since they are "family owned", as they told us. Spoiler alert: they are not.

We went with Acree. They were back within a day or two to do the install which went smoothly. Friendly crew, cleaned up after themselves. This is about where the "great" wore off.

This system has never been able to keep up. The house is always hot. When I say hot, most days it's 80 degrees in the house while the thermostat is set to 73, and its 92 outside. The comfort guarantee states if there is more than a 5 degree variance, they'll figure it out and fix it. We average 8-10 degree variances daily. We've had Acree out easily 6-8 times since last summer to figure this out, and every time they come its a different theory. Every theory costs a lot of money to fix. When I mention the comfort guarantee, they make a face like i made this up. The last service tech that was out recommended i reach out to management to escalate the issue which i thought was a great idea. I'm fairly certain, however, management or leadership doesn't exist.

I've been trying, since the first of June, to get a manager on the phone or to return an email. The gatekeepers who answer the phone won't answer any questions, or help you in any way in order to protect these so called ghost managers. They're always busy, always ready to take a message. These calls never get returned. I started emailing 2 or so weeks later after getting beyond irritated. Those emails never get replied to. I've gone up to the president and CEO. I've emailed service manager, sales manager, HVAC division manager, quality assurance manager, the sales rep, and the vice president. Never once a single reply. I've left messages for all of these folks. Never once a return phone call. I've given deadlines, i've begged for just a phone call. Never any return engagement. Making a mistake about the system size is one thing - but MAKE IT RIGHT. Do what you need to do to fix it. The lack of response, or empathy, or even just HEARING us is unacceptable. We're miserable in our house. We're sweating.

Acree will sell the heck out of some systems, and their service team is friendly but i'd question their knowledge outside of "normal" concerns. However, if you REALLY need them, forget it. They will leave you scrambling after taking your thousands upon thousands of dollars, left with a *** system and no resolutions.

You have SO many choices in the Tampa area for a HVAC/plumbing/electrical partner. I implore you to NOT spend money with this company. It is NOT family owned (owned by a private equity firm out of CT called L Catterton), and management does NOT care about you. They don't care about your investment, they don't care about what you think, and they don't even care if you leave a bad review. They won't make it right, they won't stand behind their install, and worst of all of it: they don't keep their word. Do yourself a favor and find another company, preferably one that IS family owned where your money DOES support the local economy, and they DO care about how you feel about the investment.