Pawan B Tzy

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Verified Reviewer
| map-marker Ahmedabad, Gujarat

Spare parts

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Acoustic Research - Spare parts
Im using ar11 speakers. As they are very old the capacitors in crossover are weak now the capacitors number is 40uf 50vac & 120uf 50vac is required but not getting. Further pls suggest how I can get thease capacitors. Thanks
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User's recommendation: Don’t expect any service & even reply from customer service.

Anonymous
map-marker Durban, Kwazulu-Natal

Repairs and replacement remote control

Dear Sirs. I have a AR3000 CURVED SOUND BAR do you have an agent in South Africa that could supply me with a new remote control and if that is not the problem is it possible to get the bar repaired here in South Africa. Thanking you Regards Graham Palmer
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User's recommendation: A sad state of affairs, a good product let down by non existent back up service unfortunately so common these days of throw away products and buy again

Chris P Ypx

Speaker's won't connect

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Very "unhelpful " reps!..first was obviously working from home as there were kids crying in the background!..rep actually hung up on me and I was actually being polite! Called back and second rep said they couldn't help me with my issue..blamed it on Amazon.ca and willing to do nothing to help! Very poor customer service as far as I'm concerned
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Pros:
  • Good product
Cons:
  • Horrible customer service

Preferred solution: A replacement speaker that would pair up as they are advertised and supposed to do!!

User's recommendation: The speakers are well made and sound good..however the customer service SUCKS if you have an issue!

Anonymous
map-marker Amqui, Quebec

Speaker's won't connect

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These are a pretty good speaker...however the customer service with this company..acoustic research..is horrible!..although it's a decent speaker would not buy from this company
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Anonymous
map-marker London, England

No reply to enquiry whatsoever!!

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Obtaining User and Service manuals for Tuner Amplifier tried website, tried email direct tried yourselves POC etc
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