Acorn Stair Lift - Poor Customer Service
Recently installed custom Acorn stair lift. Less than a year old. First purchase, and first service call. Never again with this company. We have to wait 5-7 days for a service call from only available 2 service techs (that also serve as sales reps) for the ENTIRE Vancouver lower mainland GVRD. Are you kidding me??!! Overworked service techs from what the rumours are. None-the-less, unacceptable when you pay $$$$ for one of these and have a senior that uses one of these lifts multiple times daily. Avoid them like a plague and find another reputable stair-lift company. I would HIGHLY recommend you obtain a detailed service term written into your sales agreement should you deal with these people. Other comments from other dissatisfied previous users/ buyer are pretty clear. Unfortunately, the senior family member that purchased this was unable to review this company and its other dissatisfied reviews before the purchase.
Acorn Stairlifts Canada Customer Care
- Customer service is terrible 5to7 days to assess problem
Reason of review
Poor customer service
Let the company propose a solution
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