Robin R Jio

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Montreal, Quebec

Repair required

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Wish I could leave 0 stars.

The remotes for the chair are permanently screwed into the walls. The emergency brake doesnt work and the chair will just go up and down in its own without possibility of stopping it.

Extremely dangerous.

Been trying to get a technician here for 4 years. They finally answer and now want 400$ just to walk in the door.

Supposedly someone named Adrien Jones will call me tomorrow. Not exactly holding my breath since Im still waiting for the last service manager to call me back from 2019.

This company is a joke.

View full review

User's recommendation: Don’t get one if you value the life of the person using it.

Sandie Shc
map-marker Burlington, Ontario

Acorn Stair Lift - Poor Customer Service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Recently installed custom Acorn stair lift. Less than a year old.

First purchase, and first service call. Never again with this company. We have to wait 5-7 days for a service call from only available 2 service techs (that also serve as sales reps) for the ENTIRE Vancouver lower mainland GVRD. Are you kidding me??!!

Overworked service techs from what the rumours are. None-the-less, unacceptable when you pay $$$$ for one of these and have a senior that uses one of these lifts multiple times daily. Avoid them like a plague and find another reputable stair-lift company. I would HIGHLY recommend you obtain a detailed service term written into your sales agreement should you deal with these people.

Other comments from other dissatisfied previous users/ buyer are pretty clear. Unfortunately, the senior family member that purchased this was unable to review this company and its other dissatisfied reviews before the purchase.

View full review
  • Customer service is terrible 5to7 days to assess problem
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article