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Acorn Stair Lift - Poor Customer Service

Recently installed custom Acorn stair lift. Less than a year old. First purchase, and first service call. Never again with this company. We have to wait 5-7 days for a service call from only available 2 service techs (that also serve as sales reps) for the ENTIRE Vancouver lower mainland GVRD. Are you kidding me??!! Overworked service techs from what the rumours are. None-the-less, unacceptable when you pay $$$$ for one of these and have a senior that uses one of these lifts multiple times daily. Avoid them like a plague and find another reputable stair-lift company. I would HIGHLY recommend you obtain a detailed service term written into your sales agreement should you deal with these people. Other comments from other dissatisfied previous users/ buyer are pretty clear. Unfortunately, the senior family member that purchased this was unable to review this company and its other dissatisfied reviews before the purchase.
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ID
#1167614 Review #1167614 is a subjective opinion of poster.
Location
Burlington, Ontario
Service
Acorn Stairlifts Canada Customer Care
Cons
  • Customer service is terrible 5to7 days to assess problem
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

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