On November 2, Aclara was supposed to come and install my gas meter between 12 and 4pm. So with my cell phone in my pocket I settled in the front of the house to wait for a call or knock, now and then looking out the window. Once I had to use the toilet to *** and another time I had to go to basement to check something out quickly. Nobody came and at 3pm I called Aclara and was assured by the automated system of a call back if I leave my number which I did but the call never came, nor did Aclara. Waited till about 7 pm. Aclara said, in short, that their technicians are not required to call, even if they have my contact number. Maybe theyre not knocking either as I didnt hear knocking when they supposedly came at 1:20pm when probably I must have been in the toilet. So maybe they just stop and if they dont see anybody outside, they go their merry way without regard for the time and money customers lost waiting for them. A decent company who cares a bit about their customers would instruct their technicians to at the very least knock or text when theyre on their way!! Oh, but their customer is ConEd not the residents, so they probably dont care if we are inconvenienced. They will still get their money.
User's recommendation: Stand waiting outside irregardless of the weather or Aclara may just drive by.