map-marker Virginia Beach, Virginia

Aclara technician destroyed personal property then sent a subsequent technician to my home who requested to take pictures of flower beds for his wife. Unprofessional indeed! No response from managemen

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Aclara refuses to provide a response RE two separate technician visits whereby my personal property was damaged and pictures were taken to share with a spouse. Unprofessional indeed!
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Preferred solution: Let the company propose a solution

User's recommendation: Beware of unannounced early morning visits

Amadina T

Entitled, selfish company

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On November 2, Aclara was supposed to come and install my gas meter between 12 and 4pm. So with my cell phone in my pocket I settled in the front of the house to wait for a call or knock, now and then looking out the window. Once I had to use the toilet to *** and another time I had to go to basement to check something out quickly. Nobody came and at 3pm I called Aclara and was assured by the automated system of a call back if I leave my number which I did but the call never came, nor did Aclara. Waited till about 7 pm. Aclara said, in short, that their technicians are not required to call, even if they have my contact number. Maybe theyre not knocking either as I didnt hear knocking when they supposedly came at 1:20pm when probably I must have been in the toilet. So maybe they just stop and if they dont see anybody outside, they go their merry way without regard for the time and money customers lost waiting for them. A decent company who cares a bit about their customers would instruct their technicians to at the very least knock or text when theyre on their way!! Oh, but their customer is ConEd not the residents, so they probably dont care if we are inconvenienced. They will still get their money.Angry
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Preferred solution: A text that their are on their way or a loud knock would be greatly appreciated.

User's recommendation: Stand waiting outside irregardless of the weather or Aclara may just drive by.

Nikita M Jht

Regarding direct debit payment

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I am a new tenant and i need to pay the electricity and bills. So i want to open direct debit account
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Preferred solution: Need to know about direct debit payment


Smart Meter installation

On Monday afternoon, 8/13/2018, my Pacific Power & Light smart meter was installed by an independent contracting company, Aclara. The installation only took the 4-5 minutes but when I went out to look at the meter, I couldn’t open my gate that accesses the side yard. It was wedged shut (The two sides were off kilter so won't open or close.). I called PP&L who told me to reset the breaker and everything would probably be ok. After I explained to her what a gate was (a way to go from the front yard to the back yard!), she referred me to an 866 number to file a claim. I did that immediately. The representative assured me she would expedite my request. On Thursday, 8/16/2018, I called them back. That representative said she could not find any record of my call. Finally, after being on hold 6 or 7 minutes, she finally found the information. She stated she would have someone call me. As of today, I have not heard from anyone. I’m hoping that posting on social media will spur them on to contact me.
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