Ackerman Security Systems
Reviews and Complaints
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Verified Reviewer | Durban, Kwazulu-NatalUnhappy with the response
- One moment i whas approved and one minute declined
Ask for a call back from supervisor (Pam Dobson)
- System out
Preferred solution: Let the company propose a solution
User's recommendation: I would not recommend to anyone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLying thieves
Ackerman stated they would accept $80 to close the account. That was weeks ago. Never received the final invoice they claimed they were sending.
- Lied
- Deceived
Preferred solution: Let me get out of this rip off contract as originally promised, as house is sold.
User's recommendation: Do NOT buy from Ackerman!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerArchaic technology/business systems
This company seems to be stuck in the 90's when it comes to web presence/interface, business systems and policies.
I went on the web to change my payment options. First of all, the interface is clunky.
I had to redo registration even though I already had a user ID and password.
After that, took me to second portal to get to my payment options. This requires a SECOND registration. Each time I tried registering it gave me an error message. It was a really basic error message which means basic bugs have not been worked out.
Anyhow, after being on the phone with a "technical expert" for 25 minutes I was informed that they are having issues and this will be resolved next week. NEXT WEEK!
I could not cancel from my account page, I had to call in. After being on hold for an hour I chose the call back option. I did get a call back with 30 minutes.
The representative informs me that she will EMAIL me a cancellation for that I have to SEND BACK VIA PHYSICAL MAIL.
These cheap stalling techniques are antiquated. The irony is that she EMAILS me the form that she says will NOT be accepted if not sent via CONVENTIONAL MAIL.
This is 2020.
On top of that there is a pandemic. Medical exams are being done via the web and this business expects their customers conduct agree to working in archaic ways.
What a joke.
- Dependable
- Myackerman website fraught with security issues
- Horrible customer service
Preferred solution: Cancel subscription
User's recommendation: This is the Blockbuster Video of the security firms. Go with a more modern company.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDon't sign up.
- Hidden long term contract and old equipment
Preferred solution: Cancel my contract
User's recommendation: AVOID THIS COMPANY
Customer satisfaction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Lilburn, GeorgiaMy credit card continues to be charged after cancellation.
Small correction, my cancellation form was received by them on November 12, 2019, not 2020.
Upon cancellation, I was informed that because I was still under contract, I had to pay a balance of nearly $900. I agreed to this charge and on October 12, 2019 that amount was deducted.
I was then mailed a cancellation form that I had to send in to them in order to complete the cancellation.
I filled out that form and mailed it in a couple of weeks later.
However, I just checked my credit card statement, and they have continuously been charging me monthly even though my account was cancelled with them last YEAR and I had already paid the cancellation fee!!!
Luckily I've dealt with crooked home security services like this in the past, so I made it a point to save all my paper work and correspondence with them. According to my certified mail receipt which I used to mail them the cancellation form, it was received November 12, 2020 so there is no excuse why they keep charging me.
Preferred solution: Full refund
User's recommendation: AVOID this company at all costs and if you already have them and want to cancel them, be sure to keep ALL documentation and use certified mail for any correspondance to them, so they can't claim they "never received" or "lost" it. This is very dishonest company.
Dissatisfied Customer
On September 23, 2020, a Technician came to check why my service light had come on. He accessed the situation and advised me that I was in need of a Control Panel and keypad and that would be 505.00 which currently is a lot of money to come up with during this Pandemic when my income has been slashed in half and can pay for the bare minimum to survive never missing a payment.
My concern is when I bought my first home in 11/2018 and the sales representative sold me the package and looked at the control system which was already in the home Fayette Security Sytems and at the time the control panel was then 15 years old. Now 1 year and 10 months later on a 5-year contract, now I need to replace this old system that should have been replaced at the time due to the outdated system that was already in the home.
No one is trying to help me the lowest the Customer loyalty department was $388.00 which has to be paid upfront and I cannot afford to pay this. I need someone to please help me with some resolution, or allow me to terminate my contract, because eventually if not replaced it will be inoperable.
Thank you,
Customer Care Stinks
User's recommendation: Please call sales department because their department isn't bombarded with calls
Pay bill
I originally had the bill pay set up for automatic then i noticed they started taking out payment twice a month. I called and had that cancelled.
I call every month to pay by phone and when I do, they take my information then a day a two later i get an email stating payment method did not process something like that. This have been going on for 4 or so months NOW, I have spoken to a manager on top of a manager and they have explained that the representative processed it incorrectly they were apologize. Okay it is now JULY 2020 same issue, i have contacted customer service the representative looks at my account, and probably say to her oh goodness here's this guy calling again, i proceed with asking my questions is the account noted from when i called Saturday? she don't answer the questions she states i see on your account your payment failed to process, maybe it is your card you are using, now the thing is it is my debit card and prior to having this conversation i just paid another bill by phone and they provided a confirmation # and everything is working fine, why is it when it come to you guys it my card that is not working?
i hear crickets i then say let me speak to a manager?
she placed me on a penalty hold of course and then the hang up the phone routine. I need for you all to process this correctly or let me out of this contract with no penalties?
NOT A HAPPY CUSTOMER VERY VERY UPSET WITH CUSTOMER SERVICE
- Inexpensive monthly monitoring
- Not great
- Do not note the account
- Customer service put you on a penalty hold and hang up the phone
Preferred solution: Price reduction
User's recommendation: Do not if you can avoid them their customer service sucks
Online access to MyAckerman.com is fraught with issues
- Myackerman website fraught with security issues
Preferred solution: Fix your website for all your other customers - is the LEAST you can do.
User's recommendation: Never
Great Cutomer Service
Cannot log in to pay bill
User's recommendation: Right now I would not recommend Ackerman
Poor service and accounting sustem
- Price
- Terrible service
Preferred solution: Cancellation of contract
User's recommendation: Do not enroll
For my bill charged
Preferred solution: Price reduction
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You can NEVER speak to a live person neither can you change your bank info. Awful service