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1.9 Based on 34 reviews
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We were Ackerman customers for several years. They updated our system at our request. Several of the check points failed to operate. We were without our system for over a month. They made but failed to keep many appointments to repair. When they did come- several times- the repairs failed. We had to fight to get any credit for lost protection time- and they charged us the full amount for the faulty system. We were referred to person after person... Read more

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I received a letter stating the company was upgraded from2G to 4G and they needed to come upgrade my system. The first appointment was scheduled for November 19(?). No show, no call. I called again the rep asked me why I didn't call back! Okay next appointment set for December 22, 8-12. I asked to receive a call if no one was able to come. I received a phone call December 20 reminding me of my appointment, again I asked to be notified if they... Read more

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I do not recommend Ackerman. When I ordered service I signed and agreed to 1-year service and it was not explained that if the battery goes out I would have to pay $89.95 first 30 minutes and the battery. Now, my battery is out and called them to ask how to change it was told I need to pay this 89.95 plus to send a rep out or risk fixing myself and if mess it up I'm on my own. I explained I was not aware of this extra if a battery goes out. Then... Read more

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I'd had Ackerman at my primary residence for 10+ years. When I was moving to another home (before selling the first) I called Ackerman and asked if they could activate the (already-installed) system at the new house, and was told "Of course! We'll send someone Tuesday." Being a single woman, this was great news; having a security system is important. On the day of the "installation," I got a call 30 minutes ahead, & the guy informed me that he... Read more

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I have had several security systems before ADT, Protect America and Infiniti and my Ackerman system is the best by far. First Ackerman does not lock you into an extended contract that you can't get out of without paying outrageous cancellation fees. The monitoring of my alarms has been great, the few times it has gone off I have received calls immediately and police have been dispatched right away. I have even had instances that I needed... Read more

Was this review helpful? 0 3

Ackerman Security Systems is the worst! I've tried to cancel 3 times. I signed a 3 year agreement then finally called in the month that my agreement ended and they told me it was an auto-renewal already per my contract. They sent me NO NOTICE they were renewing my contract. She told me I should have read my agreement. I did read my contract 3 YEARS AGO! Also said that I have to pay in full to cancel $321!!!!!! WHAT A JOKE! The only way I can... Read more

Was this review helpful? 2 0

Run don't walk. What amazes me is how they are still in business. Unethical and makes more promises than ever. Well broken promises. Seriously how is this company in business ?!!! Lesson learned. I'll do much better homework before selecting another alarm company They suck!!!!

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Awful customer support. Tech won't call back. A ripoff!!

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I live in the Atlanta area. Ackerman is upgrading wireless links from 2G to 4G. Maybe 6 months ago I accepted their notice to have a tech to come our to upgrade my system. The new cell transceiver would be available for the special price of $99. The tech who came concluded he could not connect my system to the new cell transceiver due to age, but said for the other customers in this area with an alarm unit this old they were simply replacing... Read more

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Upgraded for video/cams. Had to come out bc new glass breakage detector goes off for cabinet door loud closing/slam & popping bubble wrap. They came out for that & bc tech didn't set up key fob. Thought all was done & fixed last visit. Tonight found out motion detector (original I've always had past 4/5 yrs) isn't picking me up & voice msg only said disarm system when alarm should have gone off. I've spent over $1000 for these upgrades & admin... Read more

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