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Ackerman Security violated Georgia Contract Law regarding Auto Renewal of the contract. According to the law, the company is obligated to clearly and conspicuously dosclose the terms of the Auto Renewal agreement in the contract GA 12-13-2. Ackerman is obligated to...
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NEVER use Ackerman. They are scam artist and lock you into these ridiculous 3 year contracts. I was told by my installer that if I moved out of their network area then i would not be held to the contract. One year later I moved to North Carolina (which they do not...
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Anonymous
Anonymous

I couldn't agree more! did you get out of the contract and did they come after you for the balance?

rollo2016
rollo2016

Correct---never pay for something you do not owe. Just make sure they do not have your credit card info, etc. if you made the mistake of having them automatically charge it ea...

New billing method (started in February) not explained to customer on bill. The bill indicates balance due is 2 times the monthly charge. On inquiry to Ackerman, I was told that billing is a month in advance, which I already knew. However, they have started billing 2...
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Everything Sucks About This Company Review

Ackerman Security Systems
#895588
1.1
Run don't walk. What amazes me is how they are still in business. Unethical and makes more promises than ever. Well broken promises. Seriously how is this company in business ?!!! Lesson learned. I'll do much better homework before selecting another alarm company They suck!!!!
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Hen04111 Review

Ackerman Security Systems
#894992
1.5
Awful customer support. Tech won't call back. A ripoff!!
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Ackerman Security Systems Refer A Friend Referral Program Review

Ackerman Security Systems
#857907
I give them a referral and never received my money.bad customer service
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Ackerman Security Systems Alarm Monitoring Review

Ackerman Security Systems
#660283
I was assured by Ackurman sales man that Im getting a month to month monitoring service with no contract. After a year and a half I tried to cancel they told me. I can't because I have a contract.
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We were Ackerman customers for several years. They updated our system at our request. Several of the check points failed to operate. We were without our system for over a month. They made but failed to keep many appointments to repair. When they did come- several...
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100Silverlake
100Silverlake

My February and March bill was doubled what it usually is. When I called to find out why, I was told Ackerman bills a month in advance. These bills were 2 months in advance. ...

I received a letter stating the company was upgraded from2G to 4G and they needed to come upgrade my system. The first appointment was scheduled for November 19(?). No show, no call. I called again the rep asked me why I didn't call back! Okay next appointment set for...
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Anonymous
GB

You are lucky they did not come. You would have got tricked into a 3 yr contract you never signed up for. I'm trying to find 40 or more to start a class action for falsifying ...

I do not recommend Ackerman. When I ordered service I signed and agreed to 1-year service and it was not explained that if the battery goes out I would have to pay $89.95 first 30 minutes and the battery. Now, my battery is out and called them to ask how to change it...
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Anonymous
Anonymous

I am facing the similar issue.Did you went for legal action?

1.3
I didn't like
  • Fine print in contract
  • I signed 1 yr not 3 yr contract
#976783
Reply to reviews
I'd had Ackerman at my primary residence for 10+ years. When I was moving to another home (before selling the first) I called Ackerman and asked if they could activate the (already-installed) system at the new house, and was told "Of course! We'll send someone...
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2.0
I liked
  • Initial installation
I didn't like
  • Deception when i asked for service at new home
#960510
Reply to reviews
I have had several security systems before ADT, Protect America and Infiniti and my Ackerman system is the best by far. First Ackerman does not lock you into an extended contract that you can't get out of without paying outrageous cancellation fees. The monitoring of...
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Ackerman Security Systems is the worst! I've tried to cancel 3 times. I signed a 3 year agreement then finally called in the month that my agreement ended and they told me it was an auto-renewal already per my contract. They sent me NO NOTICE they were renewing my...
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Anonymous
Anonymous

Thank you my 3yr contract is up with them in September I"ll will make aure they will get their 60 days notice on time.Anthony, Atlanta Georgia

Anonymous
Anonymous

I was screwed the same way will never us them again

1.0
I didn't like
  • Fine print in contract
  • Full price cancellation fee
  • No reasonable notice for auto-renewal
#946460
Reply to reviews
I live in the Atlanta area. Ackerman is upgrading wireless links from 2G to 4G. Maybe 6 months ago I accepted their notice to have a tech to come our to upgrade my system. The new cell transceiver would be available for the special price of $99. The tech who came...
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2.4
I didn't like
  • Poor customer service and accoutability
#888264
Reply to reviews