ACI Logistix
ACI Logistix Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
ACI Logistix has a 1.0 star rating from 6 reviews and overall consumer sentiment is negative; ACI Logistix reviews report frequent lost or stolen packages and failed deliveries.
Positive Feedback
Few reviewers noted an occasional human reply after delays, but most praise is absent and price level is reported as high.
Negative Feedback / Risk Areas
- Repeated reports of missing packages and inaccurate proof of delivery reflecting common customer complaints.
- Poor or nonresponsive customer service and difficulty obtaining refunds.
- Allegations of drivers leaving packages in insecure locations or not following delivery instructions.
Key Takeaways for Future Customers
- Expect high risk of lost shipments; consider relying on major carriers instead of this delivery service.
- Document deliveries and ask the shipper about claims and refunds before choosing ACI Logistix.
- Avoid using this carrier for high‑value orders if dependable customer service is required.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
ACI Logistix has a 1.0 star rating from 6 reviews and overall consumer sentiment is negative; ACI Logistix reviews report frequent lost or stolen packages and failed deliveries.
Positive Feedback
Few reviewers noted an occasional human reply after delays, but most praise is absent and price level is reported as high.
Negative Feedback / Risk Areas
- Repeated reports of missing packages and inaccurate proof of delivery reflecting common customer complaints.
- Poor or nonresponsive customer service and difficulty obtaining refunds.
- Allegations of drivers leaving packages in insecure locations or not following delivery instructions.
Key Takeaways for Future Customers
- Expect high risk of lost shipments; consider relying on major carriers instead of this delivery service.
- Document deliveries and ask the shipper about claims and refunds before choosing ACI Logistix.
- Avoid using this carrier for high‑value orders if dependable customer service is required.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Delivery "person" left my package by a laundry room door - not a unit with a number!
- -Delivery left by a walkway with no apartment number.
- -The item sat on a random sidewalk and was stolen.
- -No package, no refund and no customer service.
Idiot delivery person left my delivery by a walkway to the laundry room. All apartments have a number.
See their pic - no number - left on a random sidewalk and stolen. No package, no refund, no customer service. I had no choice but to use this company for my purchase, but what a scam.
No delivery, lost money and items... hope the driver liked everything.
- Everything -- idiot delivery people who leave packages anywhere
Preferred solution: Full refund
User's recommendation: Avoid this company!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo package, No Customer Service
- Driver left the order at a random door near a laundry room: the package is missing.
- No human support; money lost; AI loops.
One of the incompetent drivers left my order by a random door, which I discovered was a door to a walkway to a laundry room. The package was not there anymore.
The website 'customer service' is non-existent, and the AI keeps you in a loop without really assisting you. This is the worst delivery service I've had.
At least if USPS or FedEx messes up, you can contact a human, and they go find your package. I am out money and what I ordered, with no reply.
- Incompetent drivers that can not find addresses
Preferred solution: Full refund
User's recommendation: FInd out if your orders ships from this "company" when ordering a product. You will not receive it, just like so many other poor reviews online say.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThief Delivery Driver
- Delivery status: 6/3/2025 10:14 a.m.; not delivered.
- Driver took a delivery photo.
- Photo shows legs in vehicle.
- No location in Hampton Roads is listed.
My attorney contacted the Merchant and helped me receive refund. ACI Logistix did not remedy the problem their driver created by NOT delivering the package and lying about it.
The thief driver marked my package delivered, never dropped off my package, and took a picture of his legs and feet while sitting in the vehicle as the "proof of delivery".
I have only been able to contact ACI through their site, but I can not find a physical location where my package was distributed in the Hampton Roads area, so I can go in person to show them the picture taken by the thief driver who works for them. The sad part is that SHEIN is telling me they will not credit me because my packages are showing as delivered.
- Can not find the location or a number to reach them
Preferred solution: Full refund
User's recommendation: Use a more reputable company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Carteret, New Jersey
My package was stolen
- Delivery did not follow instructions and left it in the lobby.
- Package theft suspected; BBB complaint and police report filed; ACI offered no resolution.
issue wasn’t solved and i didn’t receive a refund for my order.
ACI DELIVERY PERSON DOESNT FOLLOW INSTRUCTIONS!!! i reported them to BBB!
i ordered from shein & ACI delivered my package.
i believe either the delivery person stole my package or someone in my building. heres the picture they took & 5 mins later the package was gone. ACI said it was nothing they can do and dime a police report. THIS IS SOLELY ACIs FAULT!
as you can see i specifically left instructions for the delivery person to DELIVER TO MY APT DOOR! THEY LEFT IT IN THE LOBBY!!!
- Packages are never delivered to the location & stolen
Preferred solution: Full refund
Mount Juliet, Tennessee
Missing Package No Proof of Delivery
- Package marked delivered, but I did not receive it.
- A photo may show the package in the driver's vehicle and there is no clear guidance on claims.
I have been getting packages successfully delivered to my address in middle TN from various retailers for years. Unfortunately, that perfect record was broken last week thanks to ACI Logistix when I never received a package that they marked "delivered".
The picture taken by the driver and posted in the tracking history on their website looked like it was of my package while still in the driver's vehicle as the seats are partially visible in the photo. After sending few messages over 4 days through their online support system, I finally received a reply that seemed to be written by a human that says: "Weve thoroughly investigated your concern and regret to inform you that, unfortunately, the delivery driver did not meet our standards for providing an acceptable Proof of Delivery. As a result, we must deem the package as lost. We completely understand how frustrating and disappointing this situation may be.
For further assistance in resolving this matter, we encourage you to reach out directly to the shipper, who will be able to explore potential solutions. At ACI Logistix, we are committed to delivering a seamless experience with every shipment. Please accept our sincerest apologies for the inconvenience caused. Your feedback is invaluable, and we will use it to continuously improve our service." That's it!
No guidance on how to file a claim. No contact information. No way to resolve the issue.
I have been providing service to customers at my job for about 30 years and this is the absolute worst service way to handle this issue. I hope this shipper never delivers to by address ever again.
User's recommendation: Pay a little more to get one of the large shippers to deliver your packages directly to your door.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLost package
- This company delivers for Temu but has lost or misdelivered packages.
- Reshipment/refund requests get apologies and a note to contact support.
This company is careless and just plain horrible. I have ordered many items through Temu and this company delivers for them.
However, this is now the fourth package that has just been lost or delivered to some other address. When you try to request a reshipment or refund, you only get a message stating that they're sorry your package hasn't arrived and to please reach out to customer service. Customer service is a joke. When you call them they, of course, only want you to leave a voicemail and they will get back to you.
This is not how people want to experience getting their purchases. Temu needs to get a different company to deliver their orders.
This place is simply unprofessional and simply can't be counted on to do their job. Below is my delivered packages!
- Horrible service
Preferred solution: Deliver product or service ordered
User's recommendation: Not sure unless temu changes carriers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLost packages
- Temu packages were lost by ACI Logistics at the US airport.
- Temu says ACI claimed the packages were still at customs.
- The packages are gone.
I ordered things from Temu, ACI logistic is one of the companies to pick up and deliver the packages at the US airport. That is when the lost the packages and lied that the packages were still at customs I contacted Temu and they told me ACI told them the same thing. The packages are gone and ACI lied
User's recommendation: If you order from Temu tell them not to use ACI Logistic
New York, New York
Suck and I hope that Temu discontinue using them
- Terrible and unreliable.
- Run from them.
Terrible and unreliable . Run from themTerrible and unreliable .
Run from them . .Terrible and unreliable . Run from them .Terrible and unreliable . Run from them .Terrible and unreliable .
Run from them .Terrible and unreliable . Run from them .
Companies Similar to ACI Logistix
FedEx
“This has been going on for years, but this last year their delivery drivers are beyond incompetent. I...“
SpeedX
“My packages are dropped in the driveway and not on the front porch, which could lead to stolen packages....“
GOFO Express
“As soon as I received the email package (GFUS010433****3569) was delivered -I have been in communication...“
Intelcom
“Hi, not sure if this is the right department, but I received my order today. The order was for two sets...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.