Colette J Ucy

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Verified Reviewer
| map-marker Irvine, California

Talk to customer service

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The website hasn't worked for 3 months. The phone number provided doesn't work and when I send a message no one returns it. No one returned my phone calls even when the phone number worked. I have an account with them and I haven't been able to access my account for 3 months even when they sent me a letter stating someone tried to get access to my account and to change the password. So now I don't know if my personal infor.ati9n is compromised and they obviously don't care.
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User's recommendation: Call to speak to a customer service rep before you actually apply.

Colette J Ncf

Talk to customer service

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I have been trying to reach Achieve Personal Loans for 3 months just to be ble to access my account. I cant seem to get past the page for those looking for a personal loan. I need to access the member's dashboard and it never comes up.I have submitted several inquiries on their website for help. I sent a Facebook message to them. I was able to leave a voice-mail for 2 m onths and now that number no longer works. I cant pay them if I can't access my account. This company was Freedom Plus and their personal loan dept broke away and is now Achieve. That is when the problem started. I was able to speak to a customer service rep 3 months ago and she said she was putting in a ticket to have my account looked at and have the problem with the account resolved. Three months later and the problem still exists. I have no idea what it is going to take to get someone to email me, call me, or even text me, at this point and I need to get into my account so I can see what is happening with it. During this same period I got a letter from Achieve stating that someone accessed my account and it wasn't me. So now I am also concerned that someone may have been able to get my personal information from their website. This is truly a nightmare and they don't seem to care.
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Pros:
  • Easy loan app
Cons:
  • Lack of customer service
  • Does not return messages
  • Phone number does not work

Preferred solution: I simply need to be able to access my account with them via their website.

User's recommendation: Try calling the customer service number before ypubacully pply to see if you can actually speak to someone.

David B Gmy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Loan approved and proceeds promised yesterday

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Loan originator from Freedom Loans not answering my phone messages after failing to deliver $30K into my bank account as agreed upon. Wondering if this could be a scam? Priest Willis out of Phoenix is my absent loan originator.
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Loss:
$30000
Pros:
  • Quick loan settlement initially
Cons:
  • Loan officer unavailable after funds were to due
  • No follow through

Preferred solution: Deliver product or service ordered

User's recommendation: Confirm who you are dealing with and secure agreed upon loan terms.

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