AceCosm Reviews
AceCosm Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
AceCosm has a 2.5 star rating based on 4 customer reviews and consumers are mostly dissatisfied; AceCosm reviews note repeated customer service failures and shipping problems.
Key Takeaways for Future Customers
- Expect slow or no responses from customer service.
- Shipping and customs delays are common; track delivery of goods closely.
- Monitor billing and payments and keep bank contact ready.
Negative Feedback / Risk Areas
- Frequent customer complaints about lost orders and no replies.
- Problems with customs, incorrect deliveries, and unhelpful support.
- High price level reported alongside refund and billing frustrations.
Positive Feedback
Some reviewers report usually fast shipping in the past.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
AceCosm has a 2.5 star rating based on 4 customer reviews and consumers are mostly dissatisfied; AceCosm reviews note repeated customer service failures and shipping problems.
Key Takeaways for Future Customers
- Expect slow or no responses from customer service.
- Shipping and customs delays are common; track delivery of goods closely.
- Monitor billing and payments and keep bank contact ready.
Negative Feedback / Risk Areas
- Frequent customer complaints about lost orders and no replies.
- Problems with customs, incorrect deliveries, and unhelpful support.
- High price level reported alongside refund and billing frustrations.
Positive Feedback
Some reviewers report usually fast shipping in the past.
Media from reviews
Poway, California
No response
I received someone else's order it was completely different from anything that I would have ordered my order did not come in I'm so upset they won't answer any of my emails or even the last phone call
Customs delay on order
- - FedEx says the package is delayed in customs and requests my full name and address.
- - AceCosm isn't replying to emails; items need to be kept cold.
I received an email from fed-ex that my package is stuck in customs in a delay. They are requesting I send them AceCosm full name and address in order to release my package!
AceCosm is not responding to my emails!! This stuff needs to be kept cold!!
- Usually fast shipping
- Hard to get ahold of customer service
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUrgent
- - Cannot reach seller after emailing and contacting via Instagram about shipping to the wrong country.
- - Tracking number: 770381****43.
Im trying to contact them because my products are going to delivery to another country diferent mine, i sent email and contacted from instagram but i had no answer.
Tracking number: 770381****43
Contact me please i need to know if i cancel payment with my bank.
Thanks
Preferred solution: My productas send to my adddress or my money back.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hanoi, Hanoi
Customer service is like 3rd world scammers
- - Two September 2024 orders were lost or held.
- - Promised re-ship, but by Oct 7 no shipments or notifications.
- - Customer service responses were generic.
I have been a customer for 5 years and have never had such serious problems! I placed two separate orders a day apart in September 2024.
Both orders were either 'lost' or were held in customs. After multiple emails with customer service, I was promised that my orders would be re-shipped to me. There continued to be problems with shipping (mistakes on their end) until finally, I was promised again on October 1st that they would be re-shipped. It's now October 7th and I have not received any shipping notifications and there is no record of any new shipments on their website.
I am beyond livid! I needed those products before my daughter's wedding and because of all of AceCosm's mismanagement, I did not get them so I felt so insecure as the mother of the bride (we can all relate to needing to look our best). I have emailed the company and have not heard back but I feel like their email responses are mostly generic with their 'insincere apologies' that offer nothing but lip service.
I truly suffered and am still suffering and will never order from AceCosm again! Note to AceCosm customer service: I do not...
- Company has gone downhill and there are no more pros associated with
- Shipping and customer service like third world scammers
Preferred solution: There is no way to escalate customer service concerns. I have been lied to by their customer service agent at info@***.com They have lost two of my orders and are giving me fake tracking information the whole thing is a complete nightmare.
User's recommendation: DO NOT BUY FROM ACECOSM
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerJe n ai pas recu mon colis et pas eu d avis de passages de fed ex. Pourriez vous me contacter.
- - I have not received my package; no FedEx notification or delivery proof.
- - Order 240801-K91G1K; please update or resend; I paid about 250€.
Je n'ai pas de réponse par rapport à mon colis, que je n'ai toujours pas reçu, pas de notification, ni de preuve de passage de FedEx. Le numéro de commande est 240801-K91G1K. Pourriez-vous me donner des nouvelles ou me renvoyer mon colis, car j'ai quand même payé 250€, plus ou moins.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerJe n ai pas recu mon colis et pas eu d avis de passages de fed ex. Pourriez vous me contacter.
Il n indique pas de suivis du colis et je n ai reçu aucune notification disant qu il y a eu un passage .
Order and payment
- - I cannot process my order despite logging in with the same payment method.
- - No contact option is available to resolve this issue.
I've had no trouble in the past.Placing orders , but it will not process my order. I would like to place my order & there is no one to contact to resolve this issue.
Please help!
I can easily log into my account, but it will not process my order.Even now it shows my order. I have tried repeatedly The same way I have paid in the past but it will not allowing you this time.Please someone reach out and help me.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI don't get my tracking number
Yesterday I paid for some articles and then don't get my tracking number please I need it don't get it I will cancel the payment
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAlready paid low and u are Tell me I have a low to pay after I pay
I have been a customer for three years, I pay my loan since yesterday and you are tell me i av a low to pay after i pay it yesterday
Preferred solution: I have been a customer for three years, I pay a loan yesterday and you are tell me that I av a low to pay after I pay my loan yesterday
Companies Similar to AceCosm
Venom Scents
“Against my better judgment, I placed an order for venom. I never received confirmation, so I emailed...“
MicroPerfumes
“The products never came to my address but I received a message from micropefumes saying my order was...“
Kopari
“I was ordered the missing brush. They disintegrated. Please send me the brush, or let me know if I need...“
GuruNanda
“No real person to talk to.{{Redacted}}“
Thank You for Your Reply! We are processing your message.
Your comment will appear after moderation
Av pay my loan since yesterday and you are tell i av a loan to pay
I have been a customer for three years, I pay my loan yesterday and you are tell me I av a low again after I pay