Ace Hotel
Ace Hotel Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ace Hotel has a 1.0 star rating from 1 customer and consumers are mostly dissatisfied; recent recommendation: "Do not stay here".
Positive Feedback
No positive aspects were reported in the review; the guest advised against staying at the property.
Negative Feedback / Risk Areas
- Privacy breach: staff entered room despite "Do Not Disturb".
- Poor customer service and rude management response.
- Facility failures: nonworking air conditioning and slow maintenance.
- Concerns about billing practices and high price level.
Key Takeaways for Future Customers
- Check Ace Hotel reviews and Ace Hotel customer complaints before booking.
- Expect potential issues with customer service, billing, and room maintenance.
- Consider alternative boutique hotel options if privacy and safety are priorities.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ace Hotel has a 1.0 star rating from 1 customer and consumers are mostly dissatisfied; recent recommendation: "Do not stay here".
Positive Feedback
No positive aspects were reported in the review; the guest advised against staying at the property.
Negative Feedback / Risk Areas
- Privacy breach: staff entered room despite "Do Not Disturb".
- Poor customer service and rude management response.
- Facility failures: nonworking air conditioning and slow maintenance.
- Concerns about billing practices and high price level.
Key Takeaways for Future Customers
- Check Ace Hotel reviews and Ace Hotel customer complaints before booking.
- Expect potential issues with customer service, billing, and room maintenance.
- Consider alternative boutique hotel options if privacy and safety are priorities.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Violation of Privacy, Poor Service, and No Accountability – Extremely Disappointing
- - Staff entered despite Do Not Disturb, dropping cookies.
- - Air conditioning failed; maintenance around midnight.
- - Rude night manager; no apology.
I stayed at the Ace Hotel & Swim Club in Palm Springs and had an experience that was not only deeply disappointing but also disturbing.
At some point between 69 PM, hotel staff entered my room without permission to drop off cookies, despite a clearly displayed "Do Not Disturb" sign. My jewelry and personal belongings were out, and I felt completely violated.
This was an unacceptable breach of privacy.
To make matters worse, the air conditioning did not work, and I had to request a maintenance person to enter my room around midnight just to get it functioning which took a long time to kick in, adding to my discomfort and anxiety.
When I spoke to the night manager, Victoria, about these issues, she was rude, dismissive, talked over me, and made me feel like I was overreacting. Instead of acknowledging the seriousness of the situation, she gaslighted me and showed no professionalism or empathy.
At checkout, I attempted to follow up with management, but my email was ignored, and the manager simply gave me a small discount on the hospitality fee, with no meaningful apology or accountability.
It was clear they just wanted me to go away.
I am now in the process of filing a police report for trespassing and exploring legal options. No guest should ever be made to feel this unsafe, disrespected, and unheard in a place that markets itself as a boutique hotel experience.
I do not recommend this hotel to anyone who values privacy, safety, or professionalism.
- Rude service
Preferred solution: Full refund
User's recommendation: Do not stay here
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Ace Hotel Palm Springs
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Imagine thinking you can press charges against the hotel for trespassing on their own property! LMAO!
The police, once they stop hysterically laughing in your face, should send you a bill for wasting their time. Please stay home and next time to you need to travel, sleep in your car and leave normal society alone.
You stay you pay. If things were that bad you should have left right away.
MagaT logic at work.
Shut up, before you get deported!
Naw, this has liberal loony written all over it.
How did you have a loss? You don't mention anything about any missing items from your room.
You also don't mention anything about asking for another room, due to a problem with your ac, which you admit maintenance fixed. You were given a discount, so what else are you seeking??
I am incredulous at your stating you are filing a police report for "trespassing". That should give the hotel and the police something to chuckle about, as the police cannot trespass the hotel "from the hotel".
Probably written by some parasite associated from this disaster of a hotel. Trespassing and violating privacy of a hotel guest without permission to enter 2 hours after a guest has checked in is unacceptable.
Gaslighting might be a tactic that works whatever 3rd world country swamp you crawled out of, but in the US there are laws against these things.
Are you just incompetent or plain stupid. I guess it's fine for some random just to come into your house as long as they don't steal anything.
You had no loss if you stayed. And the police won’t be able to stop laughing at you.