Tonika Xsq

$2000 for Awful Workmanship

We hired Ace Handyman Services to pull up and replace 300 square feet of engineered hardwood flooring. He had to remove two cabinets from the wall and put down two new pieces of subfloor. This took him 19 hours, and my husband was helping him. He spent the first six hours of each day mostly wandering in circles and then the last two hours feverishly working. He left without cleaning up anything and didn't nail parts of the trim back to the wall. Corners of individual pieces are sticking up, and one in a high traffic area is particularly bad. We called about it and they sent him back out. He hit it a few times with a mallet that didn't really do anything to it, and told us that's all he can do. We paid almost $2000 in labor alone for this.
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Preferred solution: The work done properly

User's recommendation: Do not hire Ace Handy Man Services

Anonymous
map-marker Hot Springs, Arkansas

I want to win others about Ace Handyman Services

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I can't believe I got duped. Cost me almost 1300.00. I DID NOT GET 1300.00 value as work done was very poor. The web site is full of glowing company claims, yet you get nothing. Especially if you call to register your dissatisfaction of the work done. They won't return your calls after they have your check. They will not try to fix your issues so that you are satisfied. You become a non-entity once they have your money. They have no concern for you. Really poor quality of work. If I could have given them a zero stars I would have, but you have to click at least one star. I'm beyond disappointed and distressed. I can't believe I fell for their glowing website promises. Please be careful...my only wish now is to inform others to stay far away from this franchise. They seem to teach ask their franchise owners how to rip people off. What a shame that there are those out there who are so keen on taking advantage of others instead of just doing a good job and being of service to help others.
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User's recommendation: Just do not ever hire Ace Handyman Services for anything.

Mike R Pmf

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Verified Reviewer
| map-marker Ventura, California

Worked there 3 weeks Quit due to Owner Ripping off me and customers

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Gouging customers excessive markup on all materials I worked there 3 weeks and could not take anymore of Josh( owner) consistently misleading customers on total price of jobs not making invoices for jobs does not go look at jobs he marks matierials up severely I would have to pay cash for Im still awaiting repayment of $479.00 in matierials and pay that what I figured out to be $2800.00 and Im still have yet to receive a dime He will not get away with this crap
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User's recommendation: Never Hire Ace HandymanSrv ventura

Rene D Uhw

Job not done correctly

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ACE Handyman Services - Job not done correctly
Updated by user Jun 13, 2023

Last week we were told that the check was sent to wrong address and we would get it in a couple of days. We still have not received the check. We’ve been waiting on a check for over a month.

Original review Jun 13, 2023
I wanted to take this time to warn people about an experience that I have been having with Ace Handyman Services Charlotte Concord, @ahscharlotteconcord. I hired this company to install new shutters on my home on March 17, 2023. Shortly after, one of the shutters fell off the house. The gentleman came again to put it back on. Shortly after that another shutter fell off and they sent 2 different men to put the shutter back on. I was then told by these gentleman that the shutters needed to be put back on with anchors in the holes first and then nails. I asked if the work of the previous gentleman could be checked. I was told it had been. Shortly after that another shutter is now hanging off of my home. Obviously the job has not been done properly and I requested my money back. I have been given the run around for weeks now. I was told twice that the check had been sent out a couple of days ago . 2 more times I have been told this. The receptionist who is so professional calls the owner and then calls us back with what the owner says. As recent as last week we were told the check was sent to the wrong address and that we should get it by the weekend. We received no check. Ive never worked with a company this unprofessional. BEWARE!!!
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Loss:
$482

Preferred solution: Full refund

User's recommendation: DO NOT HIRE THIS FRANCHISE!

Michelle A Ykp

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Verified Reviewer

Bad Customer Service First Impression

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What I can say is that I reached out on the website and asked if they can fix my closet system. It had to be at least a week since I sent the online request and I have not heard anything from anyone. I guess my project wasn't big enough or lucrative enough. Maybe that's a good thing and I dodged a bullet.
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Preferred solution: None

Anonymous
map-marker Houston, Texas

Overcharged for poor quality fence

Craftsman's estimate was 4 hrs @ $120 per hr to install 8 1/2' fence, including gate. Said it was labor plus materials, but he didn't want to estimate materials because "it could change". Had to insist 3 times before he reluctantly gave a $300 estimate. Everything was done on his phone, no copy for me. Because my fence had been kicked in and was only propped up, I accepted the terms. When job was finished, he told me the price was $1233.00! 5 hrs labor, plus materials. Claimed everything was more expensive than estimated. When I demanded to see receipts, he provided one from Home Depot and one from Lowe's, totaling $372.31. Charges included $37 for a shovel, $28 for a pick, $95 for screws (1 container of 1080 screws for $70), lumber that was not used for my job. I asked for the remaining receipts to account for their material charges, he wasn't able to text the contract that he said provided details, but the office could send a paper copy to me. I resisted having to pay for their "tools of the trade" and he kept saying, "Would you rather I charge you for the blades? Because I promise you it will cost more." I asked him, "What blades? What blades?" His response was to repeat his earlier question/threat. The more agitated and impatient he got, and since he wouldn't explain "blades", I had a mental image of knives and switchblades. Stupidly, I thought it was safer to pay him, make him leave, and complain later. When I came back outside, he said his boss said to deduct the shovel and pick. This was said as if they were granting me a great discount. Later, I found a worn, discolored handsaw blade laid on my patio table. Price checked a replacement cost. $6.99. Was that what he meant? The next day I fact gathered, spoke to other fence companies, showed the pictures of the fence and the 2 rcpts, and consulted other people familiar with reasonable costs for professional fence installation. Consensus (of eight individuals) was that $500 was the max that should have been charged. Pictures also show the poor quality. The receiving portion of the handle lever was upside down, so the padlock can't hang down, but stays flipped up. (Owner later said this was installed correctly.) Locking mechanism will rust faster as it's exposed to rain. Hinges are missing screws, and some that were used were not the ones that came in the gate latch packet. So there's a mix of black and silver screws. Some screws almost miss the wood and are almost in the gap between boards. One picket badly split at top. I called and spoke to the office receptionist, telling her I'd planned to stop by the office. When I did, no one was there. The receptionist apparently answers phone off-site, and everyone else was at job sites. I regretted announcing my intention to stop by. I texted pictures and complaints to owner, who returned my call a couple of days later. Said all charges reasonable, but will refund $50 (out of $100 with tax) for screws not used. Said they were in compliance with Ace Handyman Services business model.
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User's recommendation: Under no circumstances use Ace Handyman Services Fort Bend County Tx. Maybe others are fine, but this one claim to be in compliance with company standards.

Caroline S Uza

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Verified Reviewer
| map-marker Elgin, Illinois

Inflated hourly rate, handyman worked slow

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Because my fiance' was not coming home on leave in April as anticipated, I hired a handyman to come in and set up my entertainment center which had to be assembled and to set the heavy 43" TV on the new entertainment center. I also wanted him to glue the molding under the master bathroom cabinets as it had pulled away. Also, to replace two screens and oil the windows so they were easy to open. The handyman, Daryl, was here for 3 hours. In that time, all he did was assemble the entertainment center (easy even for me, but it took him nearly 3 hours), move a printer in the garage that I wasn't using, and oil the windows. I could have put the entertainment center together in half the time and I'm not a handyman. And for all this, I was charged nearly $550.00. He never glued the molding down (he said he had no glue with him) even though I informed the scheduler, Kathy, ahead of time that he needed to glue down the molding. He was also 15 minutes late. moldoing un molding under the master bath
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User's recommendation: Use with Extreme Caution

Anonymous
map-marker Newport News, Virginia

Poor service from Ace Handyman Window Division and Home Advisor

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I went on Home Adviser looking for some one to do some work at my house. I put in my information and Ace Handyman contacted me. They gave me a price and asked for a deposit. I gave them $548.00, we agreed on a start date(15 Sep 15). When the date came and went, I tried to contact them, none of the phone numbers worked. When I contacted Home Adviser, they sounded ALL apologetic but told me there was nothing they could do. I felt if they are going to represent a company they need to work better to solve problems. Not happy and I do not recommend either business.
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Loss:
$548
Reason of review:
I was robber by Ace/No customer service from Home Advisor

Preferred solution: Full refund

1 comment
Guest

We had the same problem only we had over $3000 at stake. Home Advisors could not reach them and we ended up being the victim of fraud.

Anonymous
map-marker Gloucester Courthouse, Virginia

Ace Handyman And Remodeling - Roof Repair Review from Gloucester Courthouse, Virginia

Contacted HOME ADVISOR based on TV adds on Fox News. They referred Ace Handyman Yorktown VA. Issue was remove mold and repair roof. Price AGREEMENT was detailed and justified the price. Work accomplished however was only a fraction of the agreement and was far from being professional . We had to provide tools and some materials. Litter was left on the ground and driveway. HOME ADVISOR asked for performance information which was negative. Information was not posted.
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Reason of review:
Poor customer service
2 comments
Guest

Total loss was over $2900. Work @Ace Handyman Window Division was to do has been redone or is needed to be fixed at additional cost to us but less than what @Ace Windows wanted.

They are a scam company beware. There is much more to tell than poor unprofessional work and charges for work never accomplished.

Guest

Home Advisor has since agreed to post review. Ace Handyman has not been available for attempt to resolve.

Twice has there commitment to fix but both were no-shows. The worst "professional services " we have experienced in 55 years.

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L. A. ‘Tony’ Kovach

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