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2.6 Based on 28 reviews
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  • Customers don't like
    • Threat of a lawsuit for a loan i never took out 5
    • His poor service 4
    • Scam emails 3
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Received an email on 1-31-17 thanking me for a transaction processed on 1-20-17 at 2:26pm. They were addressing someone with a different name & asking for feedback on a survey. I called numerous phone numbers for them & spoke to numerous people. I basically got "the run-around." Some person got my email & was apparently trying to open some kind of account with Ace Cash but they apparently never fully completed the application. This is not cool... Read more

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said I had poor loan experience with them. NEVER HAD A LOAN WITH THEM. I THINK THEY DON'T KNOW WHAT THEY ARE DOING. WISH SOMEONE WOULD CHECK OVER THERE BOOKS. THEY HAVE A POOR EXCUSE FOR ANYONE WITH BAD CREDIT. THEY TURN YOU DOWN FASTER THEN WHEN YOU CHANGE YOUR SOCKS. ALSO THEY SHOULDN'T SAY THEY HELP WITH POOR CREDIT WHEN THEY DON'T. THEY DON'T KNOW WHY THE PERSON HAS BAD CREDIT. THEY NEED SOMEONE ELSE TO RUN THE BUSINESS,ESPECIALLY THE ONE IN... Read more

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I am writing a book, "HOW TO STEAL ONE.3 MILLION DOLLAS WITH A 3.00 PREPAID CARD. " Ace Cash Express, Inc EL Paso Texas 2009-2016. Ace opened 2 prepaid card account with my stolen ID. Ace allowed criminal ( her boyfriend) to select my PIN , my password, my security questions, and forge application and gave him a card as "preferred customer." ace opened FAKE an account in my name# 1345. This account I found 97,000.00 in cashed receipts at ACE.... Read more

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Guy walked into ACE and said ,"how can I cash this girls checks?" Ace hands him App he selects my passwords ,My Pin, My security questions. He walks out with card. NetSpend on line direct deposit is filled out in my name. Guy brings My Company check taped to paper and writes"please deposits all VpEnterprises,Inc money into this account. and forged my name terribly 3 times. Now he takes my stolen rerouted ach bank deposit and Ace now puts my... Read more

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The CSR is trying to steal 3.00 / blackmail to replace stolen card; giving me no choice; I just hung up the phone after asking to speak to a supervisor and told "it might be a wait!" I am with Ace Check Cashing since 2006 and they told me that! Can you imagine how ignorant?! and they stole $ here (through the yrs.) and there from my old cards and lied and said do an online account and combine left over balances to one and it never happened after... Read more

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they sent me a email said I borrowed money and I never did they stole my info how do I get then to stop I already called the police and they are looking into it I need them to stop they are scarring me I never gave them my info I called them and the phone was busy they have been bothering for years and I never heard of the company the local police have had many calls and said that they are a scam and to call them again and they would take care... Read more

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I went into Ace Cash Express on Triskett Rd in Cleveland on Saturday to obtain a payday loan, as I sometimes need to do when my child support is late. The rep there, Bonna, asked me how much I wanted to borrow. I told her that it all depended on when the loan would be due, as I get paid from my job on Thursday (if a loan is paid during a certain period of time, no interest would be required). She told me that - if I paid the loan by Thursday, I... Read more

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My husband is getting harassing phone calls from an Ace Cash Express out of Roseburg, Oregon. They claim that I have an appointment and a title loan on a car that I don't even have. They claim I made an appointment and that they don't have my number so they are calling my husbands phone. Why if I made a 'so call' appointment would they not know my number. They know my name, but have my middle name wrong. He tried to call back and ask for a... Read more

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I borrow only $540.00 they trying to charge me $1659.20. They are collecting $332.64 a month until January 15,2017. I have turn it over to channel 8 they are checking it out. This is my first time getting a loan since 2011. My co-worker borrow $900 and is only paying back 1,100. They are over charge for my loan. I was told by my lawyer not to pay anything back until the fix the amount.

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Ace elite cards are the worst. Someone stole my money in another state and overdrawn my account.. Some of there workers have bad attitudes and hang up in your face when you ask for a supervisor. After 3 people i got in contact with there supervisor who wanted to give me a $25 dollar credit when they took over $100 and overdraft my account. This is the second time it has happened and from the way Ms. Julz the supervisor was talking its going to... Read more

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