Anonymous
map-marker Bealeton, Virginia

Other Product Review

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I did have an issue with Ace and after several attempts I did hear from them and they did resolve my issue. I very much appreciated the service albiat late it was satisfactory. Thank you Ace!
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Reason of review:
Good customer service
Anonymous
map-marker Post Falls, Idaho

Ace Canopy - Ace 14 X 20 Canopy Review from Post Falls, Idaho

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I purchased a 14 x 20 canopy. I waited close to 2 weeks to receive it. When we went to set it up, we found that the metal poles were split where the weld holds them together. The poles were damaged and worthless. I called support 3 days ago to get them to replace them and no one since has called me to get these poles replaced so we can use the canopy. I ordered this on June 21 and still have yet to get to use it. We bought it for a summer shade shelter. I wonder if by the time this is resolved, I would be taking it down for winter. They got my money and I got a worthless canopy with broken poles!!! Think twice before you order from them!! I will give you a followup on how theyare handling this issue....so far no help!!
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Reason of review:
Damaged or defective
Anonymous
map-marker Memphis, Tennessee

FALSE ADVERTISEMENT, DO NOT BUY FROM ACE CANOPY

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Please, please pay attention to the False Advertising. The picture is completely false to what you will receive. I ordered a PORTABLE BEACH CANOPY that only comes in red (so why show a WHITE canopy at all?) and it does not come with the mesh siding (again, why show it in the photo? Also, why advertise in the description that you will have protection from the sand because of the mesh siding? This particular description, since my phone complaint, seems to have disappeared. But it was there, I double-checked before I called! Now it SUDDENLY says that mesh-siding is NOT included. Where was this when I was reviewing the product about a month ago?) This company doesn't even offer to SELL mesh siding. What a rip-off! The package arrived as an "Economy Gazebo"...uh, what happened to the Portable Beach Canopy I ordered? If you want to send it back, forget about it, they will charge you shipping AND a restocking fee. Uh. Really? They will also add tax to your order, no matter where you live, to make your order appear to be over $99, so that you supposedly are guaranteed 'free shipping.' In reality, they only tax CA, but they don't have your address until you enter payment, so they assume you live in CA. Is this making sense? I mean...add tax later perhaps? And have a review page for payment? Maybe maybe? Just a suggestion!!! "Click on this pop-up for $10 off" is also very confusing. Once you put in your payment information and the "payment has been made" page pops up, the total will be completely different from what you initially thought you were paying, as in: much more. You are much better off going to Lowe's, Home Depot, or even good ol' Amazon.com. I strongly recommend NOT buying from Ace Canopy. The service reps are very nice and help as much as they can (thank you for that), but obviously they can do nothing about the person who runs their advertising. Whoever is in charge of this, you put your customer service reps in a very uncomfortable situation with false advertising. And I feel like an *** for buying from you. I strongly feel this will not serve the company well in the end. No one really appreciates being lied to, and, in the end, there are better places to buy from. Thanks so much.
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Loss:
$100
Cons:
  • Not helpful in resolving matter
  • False advertising
Reason of review:
Not as described/ advertised

Preferred solution: Full refund

Margarett Thz

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Verified Reviewer
| map-marker Parkville, Maryland

Ace Canopy - Poor Quality Canopy Review from Parkville, Maryland

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Ace Canopy - Poor Quality Canopy Review from Parkville, Maryland
Ace Canopy - Poor Quality Canopy Review from Parkville, Maryland - Image 2

Ace canopy sells nothing but junk i bought one it had a 5 year warranty it did not last 2 years i emailed monica we went back n forth 1 text she sent said she was sending me a 10x 16 and i got a 14 x 20 come to find out she texted the wrong person so it is very evident that they do not know what they are doing besides selling total garbage n they lye they tell you there be in touch 24 to 48 hours. And they never do i have called alot and just get the run around i will never buy from them again watch out they have several. Sister companies

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Ivonne Kkf
map-marker Coos Bay, Oregon

Lasted Less Than 12 Months

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I live on the OR coast and ordered a 12x20 canopy for my boat. After about 6 months the grommets started to rip out. At 9 months I noticed small rips in the top tarp. The back tarps Velcro straps broke and the tarp started ripping where the straps were sewn. When I called and submitted pictures to Ace I was told that it was normal wear and wasn't covered under the warranty. So, if you are smart, DO NOT BUY FROM ACE CANOPY. Their products are very poor quality. The tarps do not stand up to wind or the suns rays.
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Loss:
$600
Reason of review:
Bad quality

Preferred solution: Full refund

Anonymous
map-marker Altadena, California

Canopy destroyed within 9mths.

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I Purchased many canopy,s from ace canopy I never had one tear up like the two I purchased nine months ago, the last rain we had destroyed both canopy,s both canopy,s were 10 ft by 24ft. I,ve been buying canopy,s for at least 7 or 8 years, I,ve had canopy,s last at Least 2 yrs or maybe 3years, I always wanted the best canopy Ace had. I talked with a young man when I called ace canopy I think in march I told him I wanted the best canopy because the sun stays in my Drive way when i wash my cars.Errol F Adams Sr.
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Loss:
$500
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

Anonymous
map-marker Brewster, New York

Ace canopy takes your money and send you nothing

i ordered a tarp 10x12 3 weeks ago they took 40 bucks from my bank account right away and never sent me an email with a tracking number so ive been calling them over and over and getting told the same thing that they will get back to me they dont work in that dept. but they will relay my message and someone will get right back to me that was the same thing they always say just take your money and thats it shouldnt someone be checking these guys out this has to be happening to alot of people out there
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Loss:
$40
Reason of review:
Problem with delivery

Preferred solution: Deliver product or service ordered

Bill Rodger

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Verified Reviewer
| map-marker Clinton, Washington

Liars deceitful

Updated by user Apr 07, 2014

IT GETS WORSE THE TWO TARPS ARE ONLY 7X20 NOT 14X20 THIS SUCKS MAKE THIS RIGHT ACE CANOPY.OR I WILL BE GOING TO YOUR OFFICE IF YOU DONT.

Original review Apr 07, 2014
IN A NUT SHELL , THEY DONT SEND WHAT YOU PAY FOR DONT BUY ANYTHING FROM THESE CROOKS !!!!! So i have to put this complaint in a hundred words or they wont post it. More time wasted on this worthless ACE Canopy Co. Were should i start? How about there false advertisement . You think your getting a 14x20 canopy car port with all 4 walls for $379.00 dollars at least that is what there add says. Hears what you really get, you get a beat up box that looks like it was sent back several times from other *** off customers I THIS BOX YOU THINK THERE SHOULD BE A COMPLETE CAR PORT . Not even close!! Just some bent metal post and fittings .No roof no walls. A small box shows up a day or two later with two 14x20 regular tarps , the kind that you can get at any hardware store. This is not a car port in any shape or form . WHAT KIND OF BS COMPANY IS THIS. MAKE THIS RIGHT ACE CANOPY ,OR I WILL MAKE YOU SUFFER.
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Loss:
$379
Anonymous
map-marker Phoenix, Arizona

Very short life, Less than 5 months.

I purchased their 10X20 canopy cover, installed it and it started deteriorating after only 4 months. Then at 5 months a strong wind tore it to shreds. I called to check on the warranty and they told me they have a very generous 30 DAY warranty. Most canopies I use last at least double what this one did. And I normally get a year warranty so if it fails before the year I get a replacement. This time I did not get even to 5 months. Get your canopies somewhere else and make sure they have a one year warranty.
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Loss:
$80
Anonymous
map-marker Saginaw, Michigan

Never rec'd product

I ordered a canopy on 4/25/14 and it's now 6/4/14 and they charged me for it on my credit card but they have no idea where it's at or even who to call to find out. No one will call me back and everyone that I've talked to can't give me an answer. My next choice is to contact my lawyer or the police dept. I have tried 5 times to call and talk to someone and left messages to some girl that says leave a message and I'll call you back. BS. I want someone to call me NOW!!!!!!! Thanks,
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Loss:
$1200
2 comments
Guest

Hi anonymous, did you ever get your canopy yet? I ordered on 6/10/14 and I thought I would get it in time for 4th of July Party and not yet.

I keep calling them and they said it looks as if it has not been shipped yet, and they keep telling me someone will call me and they never do. Then I started reading reviews and I see many unhappy customers! I am thinking that I better go find a canopy for my party because I cannot take the chance that I will get mine.

:-( Please let me know what happened with your at the end??? Thanks

Guest
reply icon Replying to comment of Guest-831972

Refuse the order if and when it shows up because by my experience once it does arrive it will be missing parts or the wrong size and then your stuck with it.

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Anonymous
map-marker Los Angeles, California

Weeks of no response

Purchase a canopy tent from Ace Canopy and received wrong color tent - okay, I decided I could live with that. However, I asked before placing the order about the side panels and was told that they were a solid color, but they were not. I have left four telephone messages because the calls go directly to voice mail. I have sent three email messages - no response. The only staff I can reach is Sales staff who do not assist at all and just tell me to call customer service or email. Yeah right. DO NOT DO BUSINESS WITH THIS COMPANY. I CANNOT BELIVE THEY ARE STILL OPERATING.
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Loss:
$300
Anonymous
map-marker Naples, Florida

SENT ME THE WRONG SIZE AND REFUSED RETURN

I ordered a replacement canopy for my frame and when the canopy arrived,it was the wrong size. I ordered specifically a 14' by 20' white canopy and received a 16' by 20' canopy. I verified my order and the shipping invoice which reads, "Canopy Valance Cover Replacement 14"x20" Color: white". I sent a reply e-mail to the order e-mail address immediately and received no response. Then I had to call, I spoke to a customer service representative and she said we cannot return the cover for a refund since we opened the package and tried to make it fit and because apparently somewhere on the web site, there is a statement that the canopies are sent two feet larger than what we order. If that is the case, then I should have ordered the wrong size and somehow I was suppose to understand they would ship the right size! That is preposterous! THe fact that I can't even return the canopy for a replacement in the right size is asounding! If I needed an extra two feet, I would have ordered a 16 x 20 canopy!
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Loss:
$99
1 comment
Guest

:( was going to ordered from them like $200.00 of side walls &end wall. but will keep looking thank for head up.companie like that need to go out bus.

GPFL P

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Verified Reviewer
| map-marker Redondo Beach, California

Ace Canopy mistruths

Ace Canopy assured me that their canopy would fit my son-in-laws metal structure since it was a 10 x 20 structure. When my son-in-law attempted to install it he found out that the side panels were short 6 inches. When I asked if I could return it they said that they would only issue store credit and that there would be a 20% restocking charge and I would be liable for the shipping back to them. When I referenced that their panels did not indicate that they were 6 inches short of 20 feet the lady indicated she would reference that for future correction on the web site. Basically the attitude was too bad for you we are not interested in making it right.
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2 comments
Guest

I have been trying to find out who the president of Ace Canopy is so that I can write about their ripoff and the only people who I can speak with are the sales department and they say they do not know who the president is.....

Please could you provide that information to me - I am so frustrated and I am out $300.

Guest

Much to my surprise I got a refund for the purchase price of the side panels. I guess there are still some honest people in the business world afterall.

I am not sure what changed their mind but maybe my email to the Company President helped...... They have a good product just incorrectly listed on their web site that they fit a 10 x 20 structure. Moving on!!!!

Thanks Ace Canopy for the refund!! :grin

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Anonymous
map-marker Fort Collins, Colorado

Ace Canopy does not deliver what they advertise.

Ace Canopy does not deliver what they advertise on their website. I purchase a canopy and cover. The canopy legs and fittings did not fit together properly. I had to modify the ends of the pipe to slide just to slide into the fittings. The website very specifically mentions grommets every 18" in multiple locations on their website. The cover that they sent out was a cheap utility tarp that had grommets every 50" +/-. Then when I tried to stretch the cover properly the grommets tore out immediately. So Ace canopy sent another top with grommets that were about 36" apart. However they said they would not take the top back with out a re-stocking charge if opened. I asked them how was I to check if it would fit without opening. Ace canopy advertises even custom size canopys but can not deliver on a standard size! Customer service is a joke if you can get them to answer the phone. I have documented phone calls, photgraphs, faxes etc. Do not buy from this company or it's affiliates. I have contacted the better business bureau and am forwarning everyone to stay away from this business.
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3 comments
Guest

These people are LIARS and THIEVES!!! A two day deliver turned into 3-1/2 weeks!

Telephone calls went into OBLIVION ***. Email response was 3-4 days and always sent by a different person, representing a different department.

There are 4 names associated with these swindlers: Ace Canopy; Tarps Plus; Abadak Outdoors and Hammocks Hub. Don't try them, you will sorely regret it!

Guest

I place an order on line on 06/22/10 but I call them severals times, they don't answer....

Mickey Mouse Company...

What to do? fu..ing guys..

I will call my credit card company

Guest

I have seen many complaints on this company in many different locations. How is it that they still get a B+ rating.

You know all the good reviews are from employees or friends.

Who else is going to send in a positive review? If you go to Home Depot and get home to find out that there were the proper amount of shingles in a pack, do you call them to let them know they did a good job?

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Anonymous
map-marker Lakewood, Washington

Shipped defective product then repeatedly lied about it

AceCanopy of Palmdale CA shipped us a product which was impossible to assemble because of missing parts. Ace then ignored repeated emails to their yahoo.com account, and repeated voice mails (no human ever answered the phone). Finally, when we filled BBB complaint, they responded, but only to BBB (we later received copy from BBB). Their response? Total lies: that they had offered to resolve the problem and we had refused. (The never communicated with us in any fashion.) We received refund from Discover Card after bringing small claims suit against them and Ace. (Ace never responded to the suit, either, and as out-of-state company it was impossible to get jurisdiction over them in small claims.) Moral of the story: Ace Canopy sells defective products and then lies.
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