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Ace Canopy - $400 wasted!!!
Ace Canopy - $400 wasted!!!
I bought a Ace Canopy Diamond Pop Up Tent 10'x15' - Heavy Duty. I emptied my bank account to buy this because I had a selling opportunity that would make a lot of $. The 2nd night it was up it lightly rained. The park security called me and said my tent had collapsed....
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1.4
I liked
  • Shipped fast
I didn't like
  • I have only bad comments to make - this company is a total sham
  • No help resolving the problem
  • False advertising
#982199
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Ace Canopy - Worst customer service and won't honor warranty
Ordered two large tents and spent $1000. Opened both to find both had separate issues requiring repairs. They asked to send pics and when I did they said not covered. We hadn't even used them. One didn't even have packing strap removed. Cheap and simple parts to...
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2.6
I liked
  • Previous products
I didn't like
  • No help resolving the problem
  • Not helpful in resolving matter
#870784
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We ordered a 12x20 canopy enclosure replacement. This is our third time throughout the past 10 years. The first time, the entire shipment was too short; height and width. The second time, we ordered 14x20. Of course, it was too large. This time, the two end peak...
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2.7
I didn't like
  • Not helpful in resolving matter
#859377
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12 20 Snow Canopy Review

#965636
1.1
Don't order from them. They will give you the wrong stuff and send all the stuff they want to get rid of. And will not help you.
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Canopy Review

#800591
Ordered two 10x15 weekenders one came jamed together and cracked frame called talk to a rep sent pictures received a call back the next day. They said they would not replace it or broken parts nor do they have those parts available. Turns out this was a discontinued which they falled to let the buyer know.bad quality and craftsmanship stay clear.
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Other Product Review

#700834
3.0
I did have an issue with Ace and after several attempts I did hear from them and they did resolve my issue. I very much appreciated the service albiat late it was satisfactory. Thank you Ace!
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I bought the Ace Instant Weekender Pop Up Tent 8'x8' in May of 2015. I used it no more than a dozen times over the course of a year and one of the upper legs completely broke on all four sides for no reason. I contacted the company via email about obtaining a...
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Ordered car canopy and they sent a tarp. 12 by 20, but it was only 19'2" long and 11'6" wide. Called to resolve problem, talked to Brenda told her I did not order a tarp but a carport canopy and the tarp wasn't even right size. She was going to send a pick up order...
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I didn't like
  • Sent wrong product and cant get my money back
  • No help resolving the problem
#780549
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Piece of ***. We paid $375.31 for total garbage. Within a few months this tarp had significant tears and holes in it. Customer service refused to refund the cost of the product or replace it. This is one of the worst companies we have ever dealt with. I highly...
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I didn't like
  • I have only bad comments to make - this company is a total sham
#703357
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Featured 100% full

Ace Canopy - They lied!
This company does not follow thru on what they promise! Horrible product! Waste of money! I ordered over $2000 worth of tarps that only lasted a few months. I sent pictures of the tearing covers. Every single one of them is now in trash! Of course they said they were...
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Anonymous

Anonymous Your tarps have been shipped. The amount of tarps you needed was never confirmed. So 5 were sent. If this is not the correct amount please see the emails that have been sent ...

I purchased a 14 x 20 canopy. I waited close to 2 weeks to receive it. When we went to set it up, we found that the metal poles were split where the weld holds them together. The poles were damaged and worthless. I called support 3 days ago to get them to replace them...
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Please, please pay attention to the False Advertising. The picture is completely false to what you will receive. I ordered a PORTABLE BEACH CANOPY that only comes in red (so why show a WHITE canopy at all?) and it does not come with the mesh siding (again, why show it...
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1.4
I didn't like
  • Not helpful in resolving matter
  • False advertising
#618178
Reply to reviews
I live on the OR coast and ordered a 12x20 canopy for my boat. After about 6 months the grommets started to rip out. At 9 months I noticed small rips in the top tarp. The back tarps Velcro straps broke and the tarp started ripping where the straps were sewn. When I...
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