Ramona W Pzm

Bought a canopy that broke while putting it up

I bought a canopy from this company about 12 years ago. A 10 by 20ft. The metal frame work broke in two places while putting it up for the first time. And there were a couple of what appeared to be small burn holes in the canopy top. Had to pay shipping to return it. They said I had a credit minus the restocking fee. Back then they had very few items. So I lost several hundred dollars. They had terrible reviews even then. Im shocked this company is still taking advantage of people. Never buy from them!
View full review
Loss:
$480
Cons:
  • I have only bad comments to make - this company is a total sham

Preferred solution: Let the company propose a solution

User's recommendation: Never buy from this company

Chito G

Low quality materials

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I purchased two canopies and I was so disappointed because of their poor quality. Aside of being expensive one of the tarp that they sent has damage. Also, they sent me the wrong size.
View full review
Reason of review:
Bad quality
Anonymous
map-marker Georgetown, Texas

Cut pipe to to the wrong length correct length...

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Will need to return to pissed off customers house to finish the job which will cost me more money and result is lost money on this job.I was shocked that after telling that the pipe was cut to long and needed to pay to get it cut to proper size the didn't offer to reimburse me...I have 5 other people in their plan that wan't a canopy.I won't be buying from this company...I should have looked up their reviews before purchasing. This was not a cheep lesson it will cost me about $ 250.00 after I get this job finished...
View full review
Loss:
$250
Reason of review:
Damaged or defective

Preferred solution: Price reduction

Anonymous

Setting up 14 x 20

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Ace Canopy - Setting up 14 x 20

We set up our new canopy today. We used the last one for at least 15 years.

We take the cover off only for PA snows. Putting the frame together is a bit of a challenge but two people can do it. I had 8 little fittings that weren't in the instructions but it was apparent where they belonged. I had one nut break off a connector but it was inconsequential.

They didn't supply bungees for the optional side shade but that was no big deal. In the end, the canopy looks great.

Everything is as high a quality as our last one. The price was the best we saw on the Internet and delivery was prompt.

View full review
Reason of review:
Good quality
1 comment
Breton Iml

I really don't understand the negative publicity this company gets. We set up our new 14 x 20 canopy a couple weeks ago.

Last night we had severe storms that uprooted trees and tore the roof off a church. At the canopy, a couple poles got bent. My wife checked on line and their website said they were out of stock. My wife called and the person in customer service went to the warehouse to make a physical search.

He found the 2 poles we needed and they are on their way. What else could you ask for?

Anonymous

Perfect for my needs, and budget!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I bought the Carport Auto Shelter from the store Acecanopy.com, it has lasted through a winter and the high winds. The parts and cover of this product are precisely cut and shaped. Quality is excellent with some exceptions. It’s Well-made, and well-priced! Delivery was made with plenty of notice. I am very much happy with this carport shelter. Very strong tent, stands up to the wind like a champ. Haven't had a snow load on it yet but I think it will handle it, very happy with it so far. I was very satisfied with my shelter logic. If you read the instructions and follow them you will have no trouble at all.
View full review
Pros:
  • Perfect for my needs and budget
Reason of review:
Good quality
Anonymous

$400 wasted!!!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Ace Canopy - $400 wasted!!!
Ace Canopy - $400 wasted!!! - Image 2

I bought a Ace Canopy Diamond Pop Up Tent 10'x15' - Heavy Duty. I emptied my bank account to buy this because I had a selling opportunity that would make a lot of $.

The 2nd night it was up it lightly rained. The park security called me and said my tent had collapsed. Two of the trusses snapped clean in half. I noticed where they were connected was all rusted.

It didn't rust in the 48 hours it was up. And it was in my house in a box for two weeks prior. I spent 2 hours trying to brace it backup. I contacted customer service and they said no returns on sale items.

But EVERYTHING on the site is "on sale" Its a loophole so they never have to fix anything. I ended up going and buying a new tent much smaller at a local store and spending another $200 just to finish my fair. I am so mad about it and now I have to buy replacement part I can't even find.

DO NOT BUY FROM THEM unless you don't mind throwing away money. Also the whole canopy on top stretched out and looked like total *** after.

View full review
Loss:
$350
Pros:
  • Shipped fast
Cons:
  • False advertising
  • I have only bad comments to make - this company is a total sham
  • No help resolving the problem
Reason of review:
Damaged or defective

Preferred solution: Full refund

Anonymous

Very satisfied with my purchase

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
We are very pleased with the value and quality of Acecanopy shade canopy and it’s arrived as advertised and looks great. This product is a must-have if you like going to beaches or parks that gets pretty crowded. This not only blocks the Sun but also gives you some sort of privacy when you're in a crowded environment. It was easy to install and worked very well with our canopy. It kept the area with plenty of shade and the temperature was very cool. It created a sail and allowed my canopy to blow over, even with weights. Excellent item and worked out great.
View full review
Reason of review:
Good quality
Anonymous

Chairs Review

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Poor quality. Fraudulent company. Do not shop here!
View full review
Reason of review:
Bad quality
Anonymous

12 20 Snow Canopy Review

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Don't order from them. They will give you the wrong stuff and send all the stuff they want to get rid of. And will not help you.
View full review
Reason of review:
Not as described/ advertised
Anonymous
map-marker Ann Arbor, Michigan

Worst customer service and won't honor warranty

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Ace Canopy - Worst customer service and won't honor warranty
Ordered two large tents and spent $1000. Opened both to find both had separate issues requiring repairs. They asked to send pics and when I did they said not covered. We hadn't even used them. One didn't even have packing strap removed. Cheap and simple parts to replace but they can't provide me parts, but no one knows how to get them, even though they manufacture the parts there. I offered to pay for parts but they will not return an email or call. Shayna Brabandt has been less than helpful in providing a name of a manager to speak to since she used the excuse that higher authority denied the claim. Now I have two large tents that are garbage. Well maybe we can use one for parts. I have bought a few other tents from them. Never again. They are a horrible company.
View full review
Loss:
$896
Pros:
  • Previous products
Cons:
  • Not helpful in resolving matter
  • No help resolving the problem
Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

Anonymous

Low Quality Product and Poor Customer Service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I bought the Ace Instant Weekender Pop Up Tent 8'x8' in May of 2015. I used it no more than a dozen times over the course of a year and one of the upper legs completely broke on all four sides for no reason. I contacted the company via email about obtaining a replacement part or a suggestion of where I may find one. My request has been completely ignored. I will not be purchasing any items from ACE Canopy in the future and instead of referring them to other pop-up vendors as I have done over the past year I will tell the vendors to avoid shopping with ACE Canopy. They sell *** and then don't even offer assistance with replacement parts. I am not even asking for anything for free. I want to pay for the *** leg! This tent is now useless just like their customer service. Ace Canopy is also known as Tarps Plus, Abadak Outdoor Supply, and Ace Tools Outlet Inc.
View full review
Loss:
$90
Reason of review:
Poor customer service

Preferred solution: I want access to a replacement part for the upper leg that has broken.

Anonymous
map-marker Pittsburgh, Pennsylvania

Ace Canopy replacement enclosure

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

We ordered a 12x20 canopy enclosure replacement. This is our third time throughout the past 10 years.

The first time, the entire shipment was too short; height and width. The second time, we ordered 14x20. Of course, it was too large. This time, the two end peak walls were 10' wide; not 12'.

The material was thinner than the valance top and sides. We sent pictures. Each time we call, we are put to voice mail with no call back. Their first reply was there is a 30 day return policy.

We ordered in February, but did not put it to use until Memorial Day weekend. Guess we are penalized and must pay an additional $65+ for each end for trying to be efficient. Don't deal with this company.

I should have learned my lesson. What would it take for them to send me the right size????

View full review
Loss:
$132
Cons:
  • Not helpful in resolving matter
Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Perris, California

Canopy Review

Ordered two 10x15 weekenders one came jamed together and cracked frame called talk to a rep sent pictures received a call back the next day. They said they would not replace it or broken parts nor do they have those parts available. Turns out this was a discontinued which they falled to let the buyer know.bad quality and craftsmanship stay clear.
View full review
Reason of review:
Bad quality

E-commerce Talks

Art for Your Home Not Museums

Mar 7, 2022

Art at home can add a special touch to interior design. In this video interview with Leonid Afremov Studio, we talk about art and the world-known artist, Leonid Afremov. Learn more about the unique technique that makes his paintings so special and how the studio is still in business.

David Afremov
David Afremov

David Afremov is a co-founder of Leonid Afremov Studio, where you can order original oil paintings, canvas, and giclee from the world-renowned artist Leonid Afremov.

Anonymous
map-marker Henrico, North Carolina

They lied!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Ace Canopy - They lied!
This company does not follow thru on what they promise! Horrible product! Waste of money! I ordered over $2000 worth of tarps that only lasted a few months. I sent pictures of the tearing covers. Every single one of them is now in trash! Of course they said they were replacing them but know they are ignoring phone calls and emails. So not happy! The tarps are shredding but we're suppose to be heavy duty!! They should not be allowed to sell anything! Do not buy anything from them! They said I got a bad batch and they would replace - but they lied!!!
View full review
Loss:
$1400
Reason of review:
Damaged or defective

Preferred solution: Full refund

1 comment
Guest

Your tarps have been shipped. The amount of tarps you needed was never confirmed.

So 5 were sent.

If this is not the correct amount please see the emails that have been sent and we will get this taken care of. Thank you.

Anonymous
map-marker Mesa, Arizona

Poor customer service.

Ordered car canopy and they sent a tarp. 12 by 20, but it was only 19'2" long and 11'6" wide. Called to resolve problem, talked to Brenda told her I did not order a tarp but a carport canopy and the tarp wasn't even right size. She was going to send a pick up order and refund my $105.81. Have left many messages at her # but no return calls and I still have a tarp I can't use and I feel like I am getting the shaft. Doesn't Ace care about their customers.
View full review
Loss:
$106
Cons:
  • No help resolving the problem
  • Sent wrong product and cant get my money back
Reason of review:
Poor customer service

Preferred solution: Full refund

Leshawn Wrq
map-marker Petaluma, California

Ace Canopy's / tarps

Piece of ***. We paid $375.31 for total garbage. Within a few months this tarp had significant tears and holes in it. Customer service refused to refund the cost of the product or replace it. This is one of the worst companies we have ever dealt with. I highly recommend that any potential customers spend your money wisely and NOT with Ace Canopys/tarps. They were rude, and highly argumentative. Delivery was extremely slow, weeks instead of a few days. Our weather is not extreme so the plastic tarp was never subjected to weather issues. It simply fell apart all on its own. Word to the wise DO NOT PURCHASE ANY PRODUCES FROM Acecanopy.com.
View full review
Loss:
$375
Cons:
  • I have only bad comments to make - this company is a total sham
Reason of review:
Bad quality

Preferred solution: Full refund

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article