Ace Canopy
Ace Canopy Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ace Canopy has 2.3 star rating based on 18 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Perfect for my needs and budget, Previous products, Shipped fast.
Cons: Not helpful in resolving matter, I have only bad comments to make - this company is a total sham, No help resolving the problem.Recent recommendations regarding this business are as follows: "Never buy from this company".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ace Canopy has 2.3 star rating based on 18 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Perfect for my needs and budget, Previous products, Shipped fast.
Cons: Not helpful in resolving matter, I have only bad comments to make - this company is a total sham, No help resolving the problem.Recent recommendations regarding this business are as follows: "Never buy from this company".
Most users ask Ace Canopy for the refund as a solution to their issues.
Review authors value the most Diversity of Products or Services. Consumers are not pleased with Billing Practices and Privacy and Data Security. The price level of this organization is medium according to consumer reviews.
Media from reviews
Bought a canopy that broke while putting it up
- I have only bad comments to make - this company is a total sham
Preferred solution: Let the company propose a solution
User's recommendation: Never buy from this company
Low quality materials
Cut pipe to to the wrong length correct length...
Preferred solution: Price reduction
Setting up 14 x 20
We set up our new canopy today. We used the last one for at least 15 years.
We take the cover off only for PA snows. Putting the frame together is a bit of a challenge but two people can do it. I had 8 little fittings that weren't in the instructions but it was apparent where they belonged. I had one nut break off a connector but it was inconsequential.
They didn't supply bungees for the optional side shade but that was no big deal. In the end, the canopy looks great.
Everything is as high a quality as our last one. The price was the best we saw on the Internet and delivery was prompt.
Perfect for my needs, and budget!
- Perfect for my needs and budget
$400 wasted!!!
I bought a Ace Canopy Diamond Pop Up Tent 10'x15' - Heavy Duty. I emptied my bank account to buy this because I had a selling opportunity that would make a lot of $.
The 2nd night it was up it lightly rained. The park security called me and said my tent had collapsed. Two of the trusses snapped clean in half. I noticed where they were connected was all rusted.
It didn't rust in the 48 hours it was up. And it was in my house in a box for two weeks prior. I spent 2 hours trying to brace it backup. I contacted customer service and they said no returns on sale items.
But EVERYTHING on the site is "on sale" Its a loophole so they never have to fix anything. I ended up going and buying a new tent much smaller at a local store and spending another $200 just to finish my fair. I am so mad about it and now I have to buy replacement part I can't even find.
DO NOT BUY FROM THEM unless you don't mind throwing away money. Also the whole canopy on top stretched out and looked like total *** after.
- Shipped fast
- False advertising
- I have only bad comments to make - this company is a total sham
- No help resolving the problem
Preferred solution: Full refund
Very satisfied with my purchase
Chairs Review
12 20 Snow Canopy Review
Worst customer service and won't honor warranty
- Previous products
- Not helpful in resolving matter
- No help resolving the problem
Preferred solution: Deliver product or service ordered
Low Quality Product and Poor Customer Service
Preferred solution: I want access to a replacement part for the upper leg that has broken.
Ace Canopy replacement enclosure
We ordered a 12x20 canopy enclosure replacement. This is our third time throughout the past 10 years.
The first time, the entire shipment was too short; height and width. The second time, we ordered 14x20. Of course, it was too large. This time, the two end peak walls were 10' wide; not 12'.
The material was thinner than the valance top and sides. We sent pictures. Each time we call, we are put to voice mail with no call back. Their first reply was there is a 30 day return policy.
We ordered in February, but did not put it to use until Memorial Day weekend. Guess we are penalized and must pay an additional $65+ for each end for trying to be efficient. Don't deal with this company.
I should have learned my lesson. What would it take for them to send me the right size????
- Not helpful in resolving matter
Preferred solution: Deliver product or service ordered
Canopy Review
E-commerce Talks
They lied!
Preferred solution: Full refund
Poor customer service.
- No help resolving the problem
- Sent wrong product and cant get my money back
Preferred solution: Full refund
Ace Canopy's / tarps
- I have only bad comments to make - this company is a total sham
Preferred solution: Full refund
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I really don't understand the negative publicity this company gets. We set up our new 14 x 20 canopy a couple weeks ago.
Last night we had severe storms that uprooted trees and tore the roof off a church. At the canopy, a couple poles got bent. My wife checked on line and their website said they were out of stock. My wife called and the person in customer service went to the warehouse to make a physical search.
He found the 2 poles we needed and they are on their way. What else could you ask for?