Terrible Customer Service and Price Gouging
Terrible customer service and price gouging experience!!! I have been in the automotive industry for years. Ace was recommended by my cousin Dave Angst of Bill Angst Motor Service because Dave didn't do this kind of work. I took my 2008 Ford Explorer in for a Hub Assembly including sensor replacement. The total bill $688 more than I was originally quoted. The hub assembly through the Ford dealer cost $333.00 always the most expensive. I was charged $432.00 through Ace for the same part. I know there is some markup being in this business but really. I asked Ace what kind of warranty was included and they didn't know when they should have. I asked them where they ordered the part from, Motor Parts and Equipment in Winona, where I know the guys and called them to ask the price of this exact same part $292.00 with a lifetime warranty the most expensive and $162.00 with a 3 year warranty two options and Ace Auto couldn't tell me what one they ordered and never informed me that I had any kind of warranty. Terrible customer service and price gouging at its best!!! I then asked the opinion of my brakes since they had the hub assembly out and caliper off and was charged another $21 for inspection. Finally I asked them to inspect my pulleys for my serpentine belt for alignment and on the invoice they stated I had a pulley with play but never identified what it was pertaining too. I called them back to find out more info and what pulley, funny thing is they stated it was the tensioner pulley which I had replaced not to long ago. This is uncalled for service and no recommendations made by me or the Angst name in Winona, MN. I would highly recommend staying away for Ace Auto for any service needs. Your better off going to the dealer in this case. Terrible service!!!!!! I am not one to complain about things like this being in this kind of business for years but there is a thing called CUSTOMER SERVICE AND HONESTY. Bad reviews will affect future business.
Ace Auto Of Winona Car Repair
- Price gouging and customer service
Reason of review
Companies Similar to Ace Auto Of Winona
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
11Thank You for Your Submission
Your comment is successfully posted.