Alannis Oxv

Terrible Customer Service and Price Gouging

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Terrible customer service and price gouging experience!!! I have been in the automotive industry for years. Ace was recommended by my cousin Dave Angst of Bill Angst Motor Service because Dave didn't do this kind of work. I took my 2008 Ford Explorer in for a Hub Assembly including sensor replacement. The total bill $688 more than I was originally quoted. The hub assembly through the Ford dealer cost $333.00 always the most expensive. I was charged $432.00 through Ace for the same part. I know there is some markup being in this business but really. I asked Ace what kind of warranty was included and they didn't know when they should have. I asked them where they ordered the part from, Motor Parts and Equipment in Winona, where I know the guys and called them to ask the price of this exact same part $292.00 with a lifetime warranty the most expensive and $162.00 with a 3 year warranty two options and Ace Auto couldn't tell me what one they ordered and never informed me that I had any kind of warranty. Terrible customer service and price gouging at its best!!! I then asked the opinion of my brakes since they had the hub assembly out and caliper off and was charged another $21 for inspection. Finally I asked them to inspect my pulleys for my serpentine belt for alignment and on the invoice they stated I had a pulley with play but never identified what it was pertaining too. I called them back to find out more info and what pulley, funny thing is they stated it was the tensioner pulley which I had replaced not to long ago. This is uncalled for service and no recommendations made by me or the Angst name in Winona, MN. I would highly recommend staying away for Ace Auto for any service needs. Your better off going to the dealer in this case. Terrible service!!!!!! I am not one to complain about things like this being in this kind of business for years but there is a thing called CUSTOMER SERVICE AND HONESTY. Bad reviews will affect future business.
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  • Price gouging and customer service
Reason of review:
Pricing issue

Preferred solution: Price reduction

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