Ace Auto Of Winona Reviews
Ace Auto Of Winona Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ace Auto Of Winona has a 1.0 star rating from 1 review; consumers are mostly dissatisfied and report high price levels, poor communication, and issues with discounts and warranty transparency.
Positive Feedback
The single review contains no positive comments about service quality or pricing.
Negative Feedback / Risk Areas
- Terrible customer service and communication reported in Ace Auto Of Winona reviews.
- Allegations of price gouging and unexpected billing increases.
- Lack of clarity on parts sourcing and warranty information causes customer complaints.
- Questionable inspection details and follow-up information.
Key Takeaways for Future Customers
- Verify parts prices and compare with dealer quotes before authorizing work.
- Ask for written warranty and parts source details up front.
- Document estimates and final billing to avoid surprises.
- Consider dealer service if transparency is a priority.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ace Auto Of Winona has a 1.0 star rating from 1 review; consumers are mostly dissatisfied and report high price levels, poor communication, and issues with discounts and warranty transparency.
Positive Feedback
The single review contains no positive comments about service quality or pricing.
Negative Feedback / Risk Areas
- Terrible customer service and communication reported in Ace Auto Of Winona reviews.
- Allegations of price gouging and unexpected billing increases.
- Lack of clarity on parts sourcing and warranty information causes customer complaints.
- Questionable inspection details and follow-up information.
Key Takeaways for Future Customers
- Verify parts prices and compare with dealer quotes before authorizing work.
- Ask for written warranty and parts source details up front.
- Document estimates and final billing to avoid surprises.
- Consider dealer service if transparency is a priority.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Terrible Customer Service and Price Gouging
- - Terrible customer service.
- - Overcharged $688 vs quote; hub $432 vs dealer $333.
- - Warranty not explained; unclear part source from Ace Auto.
Terrible customer service and price gouging experience!!! I have been in the automotive industry for years.
Ace was recommended by my cousin Dave Angst of Bill Angst Motor Service because Dave didn't do this kind of work. I took my 2008 Ford Explorer in for a Hub Assembly including sensor replacement. The total bill $688 more than I was originally quoted. The hub assembly through the Ford dealer cost $333.00 always the most expensive.
I was charged $432.00 through Ace for the same part. I know there is some markup being in this business but really. I asked Ace what kind of warranty was included and they didn't know when they should have. I asked them where they ordered the part from, Motor Parts and Equipment in Winona, where I know the guys and called them to ask the price of this exact same part $292.00 with a lifetime warranty the most expensive and $162.00 with a 3 year warranty two options and Ace Auto couldn't tell me what one they ordered and never informed me that I had any kind of warranty.
Terrible customer service and price gouging at its best!!! I then asked the opinion of my brakes since they had the hub assembly out and caliper off and was charged another $21 for inspection. Finally I asked them to inspect my pulleys for my serpentine belt for alignment and on the invoice they stated I had a pulley with play but never identified what it was pertaining too. I called them back to find out more info and what pulley, funny thing is they stated it was the tensioner pulley which I had replaced not to long ago.
This is uncalled for service and no recommendations made by me or the Angst name in Winona, MN. I would highly recommend staying away for Ace Auto for any service needs. Your better off going to the dealer in this case. Terrible service!!!!!!
I am not one to complain about things like this being in this kind of business for years but there is a thing called CUSTOMER SERVICE AND HONESTY. Bad reviews will affect future business.
- Price gouging and customer service
Preferred solution: Price reduction
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