Tony Jha

Cheated, no service, damages

BEWARE OF ACE APPLIANCE. THEY INTENTIONALLY OVERCHARGED ME, THEY LIED TO ME, THEY DESTROYED MY ZIP TIE, AND REFUSED TO RETURN MY CALLS. USE ANOTHER DEALER THAT WILL PROVIDE SERVICE, AND WILL NOT CHEAT YOU! I purchased a washing machine from Ace Appliance. I was supposed to pay $237. They charged my credit card $259. I was supposed to pay $20 for delivery. They charged me $25. Three times the owner Wayne Roach confirmed that included would be two new hoses, both for hot and cold water. Upon delivery. the service man said they only had hoses older than mine, and I would have to purchase them at my expense at Home Depot. He intentionally cut and destroyed my zip line, connecting the hoses and the washer. He refused to replace it, again directing me to Home Depot. Although I left four messages for Wayne Roach, he refused to return my calls. This isn't pitiful service. This is no service. Use another company that cares about their patrons. Tony Raymond {{redacted}}
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Preferred solution: Deliver product or service ordered

User's recommendation: AVOID at all costs