Accurail

This company only cares about making and shipping product. When it comes to questions or suggestions from customers, they don't want to hear it, and hang up on customers and later say that the customer who called was being "very rude"- which was NOT the case- they just don't want to hear suggestions, such as better shipping tactics when it comes to sending out their models, to keep small parts from constantly being broken. Even if a customer was being rude, companies are still suppose to grin and bear it (as long as the person is not threatening or harrassing). If they have someone who can't handle customer service, then hire someone who CAN. Without good customer service (which is not collecting orders only), you have no business! There business attitude is from the 1800's.
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#873721

It is also normal for them to advertise products that they offer for years before they are actually produced. You can look through their product announcement from five years ago and easily find over a dozen items that have not been produced yet. When asking them when the items might be produced, they tell you it's still years out or don't reply at all.

ID
#149292 Review #149292 is a subjective opinion of poster.
Location
Walnut Creek, Ohio

About

Accurail FAQ
To read more: http://www.accurail.com/faq.htm
Summary

Accurail is based in Elburn, IL. The company specializes in railroad products. Accurail has been on the market since 1986.The company produces injection-molded plastic freight car kits. The kits of Accurail feature a one piece body with details molded in place. The price of freight car kits are 8-10. Accurail currently offers over 400 products. All the products of the company are made in the USA. Accurail offers custom decoration of its products. The minimum amount of custom decoration order is 48 cars. Any graphics can be placed on the freight cars. Different kinds of lettering replication are possible. The art department of the company can work from any reasonable photo or sample.

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