Acculevel

I just got off the phone with Lance H and Mike Rohlf and am extremely upset with how I was talked at and talked over.

I signed a contract on September 14th to have five piers installed from inside the basement. There were two men here who assured me I would have a scheduled date within 7-10 business days.

I made it known to the company when booking the appointment and also to the men who arrived for the quote that I was selling the home and on a time crunch.

On day 10 I began asking when I will be scheduled and stated I needed a date no later than day 11. On day 11 I was told by my salesman that the job could not be completed per my contract. They instead would have to do some of the work from the outside of the home.

This is not what I signed for. I made it known that I could not move pipes or plumbing to accommodate changes.

I requested a refund.

Now day 13, I just had Lance and his manager, Mike, very rudely talk over me and state that I am outside of the 72 hour cancellation window. Which, mind you, not a single person mentioned while sitting at my kitchen island and discussing their personal lives and having me sign a tablet while simultaneously running my credit.

I have now asked numerous times to simply be refunded since the job cannot be completed per my contract drawing. They've known since day 1 that the bathroom they now consider an issue could not be moved.

I have just been very very rudely talked to by Mike Rohlf who is stating my entire $5,000 is now theirs should I cancel. This is horrible.

You've changed the project and I cannot accommodate those changes so you're just going to keep my money?

No work has begun.

I'm not even scheduled to begin. I called the finance company and there is no account under my name therefore that process has not begun either.

I just want my $5,000 back and to be treated like a human.