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Access Wireless - Useless online support
Access Wireless - Useless online support
I contacted Access wireless to inquire about upgrading my phone. Current phone is a basic phone that constantly dials numbers other than those which I put in it and has such poor reception noone can hear me. I used the contact us option on their site, choosing to...
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Anonymous
eva

with these kinds of reviews who would want is service

Anonymous
Anonymous

That's unfortunate because I was able to easily switch from Assurance to Access and they sent me a Samsung Galaxy Ring phone about a year ago. Phone works fine and I have had ...

2.6
#1036910
Reply to reviews
I lost my phone in a car accident yesterday. I sent an email yesterday. I sent an email this morning. No reply to emails. I needed to update/change my address. On the website it says "To update your name and address please contact Access Wireless Customer Care at...
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1.5
I didn't like
  • Customer service and or company policies
#1035808
Reply to reviews
Spoke with 2representatives named Chris N Rachelle concerning the loss of 450 minutes. They refusedto correct this matter after I informed them I ordered a replacement phone two days prior. When I asked to speak with a supervisor they hung up on me. I am a licensed...
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#1034805
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Short Review for May 22, 2017, Other

Access Wireless
#1050709
My car was broken into and my phone was stolen I need to replace it it the olny way the school can get in touch with me about my children
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Short Review for May 17, 2017, Pc_service

Access Wireless
#1048303
I cannot get acesswireless on line I have Ben trying for two months what s the problem don't want to work with us ronnie ph
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Access Wireless Customer Care Review

Access Wireless
#1045057
1.0
Been trying to report my phone stolen for the last two days and cannot get through to talk to anybody only a recording....it *** me off because there is nobody you can talk to and I have tried every number that is on the website.....really needs improvement ....this is the worst!!!!
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Cool Pad Review

Access Wireless
#1043727
1.8
A women says something i dont understand then nothing happens it's *** I need a new phone mine is not working correctly
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Phone cannot get signal in Apartment oraround Apartment Complex. Has many dead zones. This has happened suddenly with this phone. Not able to send or get text, Missing calls and voice mails, etc. Have to be in a certain spot outside, and the phone might work. I called...
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Anonymous
Anonymous

customer service is nonexistent beware, it may start off free and then they have ways to get you to make incremental purchases

#1014585
Reply to reviews
I had Access Wireless while i lived in Florida then i moved to TN. They say that they offer service where i live but i live in s Valley, since it's lousy Sprint Service it doesn't pick up at my house, even Verizon doesn't pick up. I kept the phone in a drawer since it...
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Anonymous
Anonymous

As of today, March 9, 2017, my issued has not been resolved. I have discovered that most of the Lifeline providers customer service call centers are located in the Philippin...

Anonymous
Anonymous

Beware, don't try AccessWireless...bad phone service and customer care is a frustrating experience to obtain when you finally realize there is no help from them...they do not ...

1.0
#1004416
Reply to reviews
Access Wireless Cell Phone Service Review
Gotten used phones, no instructions or boxes, in envelope.
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Anonymous
Anonymous

I had been using this service for my doctor appointments, etc.and the first one I bought myself at a grocery store. These replacements suck!! The least you could do is send in...

#1003878
Reply to reviews
I bought new phone and it has problem I sent mail before 10 days and they told me do this and that since now they told me you should return phone before 10 days and now is too late but i contact them before 10 days. They sent me new phone but now they told me if you...
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I liked
  • Very bad
I didn't like
  • Customer support
#1003859
Reply to reviews
Well, I've had the same phone for years through Access Wireless. Apparently I've been lucky that nothing has gone wrong with it up to this point. When I told them I need a new phone, and I FINALLY got through to a representative through email (don't bother calling...
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1.0
#990039
Reply to reviews
Been having problems with this phone ever since ive had it and the customer service is not much better.Took 3wks to get a replacement battery and then they want me to wait for them to send a return box and mail my phone back to the company and wait for em to check out...
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Anonymous
Jordy

did same thing to me and because of disability can't be without a phone. but not giving in yet will fight this. I will be glad to return phone after I get a replacement. More ...

#973475
Reply to reviews
access wireless is a complete joke. I lost my Snap benefits and just started getting SSI and tried to get my access wireless switched to SSI. I spend 2 weeks trying to get it done. First they asked for my reward letter from SSI so I sent it to them via USPS. They never...
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#964227
Reply to reviews