One year and no response to sell weeks
received phone call from an associate or I thought and was told to pay taxes and will receive check for 15 weeks of sold weeks , wire transferred money to bank of America and tried to call number of rep: Rebecca mills and found my money gone and phone disconnected. someone hacked into your computers and was able to access my info,, they know phone, name. personal info and had me conned into believing their scam. I am now out 7000.00 dollars and no response form your legal department. I called and gave all info to a rep at number listed. my name is grizel Serrano number: 347831****. I am out this money and no help in solving problem.
Brooklyn, New York
Offered to rent my timeshare
Received a phone call on 10 July 2012 from ACCESS TRAVEL NETWORK and he offered to sell my "free weeks" (due, according to them, to expire in August 2012) of my timeshare. He said they "required" me to pay upfront for the booking fee of $149 per week for 10 weeks. Said they would send me a contract to consider and sign and return via fax. When I got the electronic version of the contract (11 July), that clearly stated "7 day cancellation policy" on the form, I reviewed the document and saw no protection for me after the initial period so I wrote CANCEL in large letters and faxed it back to them with a request for "immediate refund" of the charge against my card. Then I received another call from a different person offering to cut the charge in half and to issue a credit for that amount ($745) and then to call back on 12 July to "review and finalize" all the details. He left a message later that day with a "tracking number" for the credit that was going back to my credit card. Same guy called back in the afternoon of 12 July (three hours later than he told me he would call) just as I was sending another fax demanding a refund for ALL charges because my credit card had no record of that tracking number or a credit pending. When I told him I was cancelling the whole thing without ever signing the contract and that I was within my seven day window to cancel, he hung up on me. I then filed a dispute complaint with my credit card and filed an online complaint with the Florida consumers' department. My credit card company has informed me that I have no obligation to pay until the complaint is resolved by them and the merchant. On Saturday, 14 July, I received a message from my credit card informing me that I had received a credit of $745 from the merchant and that my card company "considered the matter resolved". I immediately called the card company and explained that I was not satisfied with the amount (half) and that I wished to open another dispute for the remainder. They did that immediately. THIS IS STILL CLEARLY A SCAM DESIGNED TO GET AS MUCH AS POSSIBLE FROM PEOPLE WITHIN THE SEVEN DAY CANCELLATION PERIOD and thereafter nothing may be cancelled or claimed.
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