State: Virginia Product: Acceptance Now Furniture Leasing Clear all filters (7 of 464 reviews match)
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2.7
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I asked for a payout amt before my 90 days and was told they couldn't give me that until i made my next payment.I was recently late 1 day with a payment and that's when the ridiculous amt of phone calls started to all my references. They even sent someone to my house...
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3 comments
Anonymous
#1430958

I’ve read a whole bunch of reviews and it’s mostly from customers who don’t read the contracts. If you guys actually sit there and read it and pay attention instead of rushing out you guys would understand.

IT IS A LEASE TO OWN there is a 90 day same as cash from when the agreement starts if you pay it off within the 90 days you pay what the furniture is and 12% leasing fee if you don’t pay off within the 90 days there is no penalty but a third of your monthly payments goes towards insurance and LDW and a third of it goes towards the balance. If you get approved for $2250 for 30 months you have 30 months to pay it off you don’t have to take it out for 30 months you can pay it off whenever you would like but if you take it out for the full 30 months you will be paying more than the furniture because again it’s a lease to own program not something free. And if you are past due they will call your home and cell number, they don’t call references until the 7th day same as employment. If you owe credit cards or any company money they would call your home and cell just like ANY OTHER COMPANY.

If you can’t pay on that day all you have to do is call them and give them a day when you can pay so they can put that in their system instead of having to call you every day. Don’t dodge their calls and they won’t have to keep calling you. And yes they will call you because they need their money just like any company.

Read the contract and listen to the sales associate. We cannot take an exact dollar amount we would have to do it by days, week, months for example we could take a week payment or a 2 weeks payment but we can’t take an exact dollar amount

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Review
#1178022 Review #1178022 is a subjective opinion of poster.
Service
Acceptance Now Furniture Leasing
Reason of review
Problems with payment
1.0
Details
Purchased a bedroom set from Value City under the Acceptance Now program. The way it was presented, it made me believe that not only can i make payments, but it would also help fix my credit. This was false presentation. You couldn't make payments when you wanted to,...
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2 comments
Anonymous
#1347768

Stop whining your grown baby. Read the contract before you sign.

Its not a credit card however it is considered a lease to ownership. Pay it off early by bringing in the lump sum.

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Review
#1069513 Review #1069513 is a subjective opinion of poster.
Service
Acceptance Now Furniture Leasing
Reason of review
Problems with payment
1.0
Details
Then some cheap woman from Bob's Furniture (Falls Chruch, VA) who works for Accepatnce now called and acted like a ***. I told her my situation. She started to argue I told her come get your stuff. I will not pay for something I didn't sign up for. Called the 1-800...
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1 comment
Anonymous
#1224948

Hello, I work for Acceptance Now. We'd really like to help you get in touch with the correct people and see if we can clear things up.

Please give us a call back at 1-800-422-8186. Thank you.

Review
#932626 Review #932626 is a subjective opinion of poster.
Service
Acceptance Now Furniture Leasing
Cons
  • Being lied to and overcharged
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Acceptance Now At Falls Chruch
  • Va - My Bob s Furniture
I just read your comment and I am in the same boat, but I went to make my last and final payment on the due date in full and they could not find me in the computer, and they would get with their manager and call me back that day, well NO call, next day, NO call, so we...
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Review
#902962 Review #902962 is a subjective opinion of poster.
Service
Acceptance Now Furniture Leasing
Reason of review
Problems with payment

Acceptance Now - Furniture Leasing Review from Alexandria, Virginia

I went from getting 500 dollars worth of furniture but owed 1100 because of "fees"...how tf is that ok? I tried to pay it off and they said i couldn't and then when i asked why i owed so much, it was because i didnt pay it off...wtf is that?
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4 comments
Anonymous
#1195524

Im trying to do the same thing...I don't understand why I can't get a payout? Just because I didn't pay if off in 90 days I now have to payv3,000 dollars for a 1,000 tv...crazy

Anonymous
#1196112
@Anonymous

Same thing here. I went to grand tent sale.

Financed 950.00 now have paid acceptance now 2300.00.

And their saying my last payment is in January. I have never missed a month, but if I am one day late they call everyone in my family.

Anonymous
#1195465

I just consulted an attorney about class action

Anonymous
#1195165

Hi there, I work for Acceptance Now. We would be happy to look into your account further and see if there is anything we can do to help clear things up.

Please give our customer service team a call at 1-800-422-8186 as soon as you get a chance. Thank you and we look forward to speaking with you.

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Review
#894912 Review #894912 is a subjective opinion of poster.
Service
Acceptance Now Furniture Leasing
Reason of review
Pricing issue
DO NOT GO THROUGH THIS COMPANY!!!! They start calling with "reminders" for your furniture payment the week before it's due. After that, they start calling several times daily to make sure you are going to pay on time (The day of), after that it's on a popping, they...
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1 comment
Anonymous
#1189784

Hi there, I work for Acceptance Now. Thanks for taking the time to reach out to us.

This definitely sounds frustrating. We always do our best to help set our customers up for success and help them stay on track with their payment schedule, which is why we're always happy to give them a quick reminder call. Staying in touch with our customers is very important to us because we've found it's very helpful for them. We always encourage our customers to give their local store a call if they have concerns, but if you aren't able to get this sorted out that way, you're more than welcome to contact our customer service team at 1-800-422-8186.

From there, we can look into your concerns and do our best to help. Thanks!

Review
#888274 Review #888274 is a subjective opinion of poster.
Service
Acceptance Now Furniture Leasing
Reason of review
Pricing issue
1.6
Details
I feel like if they want there product pay quickly then it shouldnt matter if the customer's wants to pay more if they have it. Real bull if i ever heard it.. Plus your payments arent even putting a dent on whats old due to 12% fees n taxes added.. Find another way to get your furniture...
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1 comment
Anonymous
#1150937

Hi, there. I work for Acceptance Now and we know isn't for everyone, but for many of our customers, it's a great way to get the things they need without using credit.

Plus, they can make payments for items in a way that’s a lot more manageable for them. If you have any questions, feel free to give us a call at 800-422-8186 and we'll be more than happy to answer them for you.

Review
#837353 Review #837353 is a subjective opinion of poster.
Service
Acceptance Now Furniture Leasing
Reason of review
Problems with payment

Contact Acceptance Now Customer Service

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AcceptanceNOW Customer Service
5501 Headquarters Dr.
Plano, Texas 75024
United States
Phone:
(888) 672-2411
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