State: Virginia Clear all filters (56 of 2150 reviews match)
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1.0
Details
THEY DO NOT CARE ABOUT YOU AS THE CUSTOMER AT ALL WHAT SO EVER! They take FULL advantage of people who have less than perfect credit. They know they have you by the B**LS and they treat you like *** of the earth. Someone REALLY needs to look into how they charge...
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Review
#1652059 Review #1652059 is a subjective opinion of poster.
Cons
  • Out to rip you off
Reason of review
Warranty issue
Loss
$3498
Preferred solution
Let the company propose a solution
Tags
  • Rip Off Company
1.0
Details
This is the WORST company I have ever encountered. My furniture is worth $1,700. After a year and a half, I have paid over $3,800. When I call to ask for my balance they say it is $1,341!! How is it that I've paid TWICE what my furniture is worth, yet I still owe over...
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Review
#1255426 Review #1255426 is a subjective opinion of poster.
Service
Acceptance Now Customer Care
Cons
  • Being lied to and ridiculous interest
  • Incompetent sales representative
  • Amount of money i have been spending
Reason of review
Poor customer service
Loss
$3800
Preferred solution
Let the company propose a solution
2.7
Details
I asked for a payout amt before my 90 days and was told they couldn't give me that until i made my next payment. I was recently late 1 day with a payment and that's when the ridiculous amt of phone calls started to all my references. They even sent someone to my house...
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3 comments
Anonymous
#1430958

I’ve read a whole bunch of reviews and it’s mostly from customers who don’t read the contracts. If you guys actually sit there and read it and pay attention instead of rushing out you guys would understand.

IT IS A LEASE TO OWN there is a 90 day same as cash from when the agreement starts if you pay it off within the 90 days you pay what the furniture is and 12% leasing fee if you don’t pay off within the 90 days there is no penalty but a third of your monthly payments goes towards insurance and LDW and a third of it goes towards the balance. If you get approved for $2250 for 30 months you have 30 months to pay it off you don’t have to take it out for 30 months you can pay it off whenever you would like but if you take it out for the full 30 months you will be paying more than the furniture because again it’s a lease to own program not something free. And if you are past due they will call your home and cell number, they don’t call references until the 7th day same as employment. If you owe credit cards or any company money they would call your home and cell just like ANY OTHER COMPANY.

If you can’t pay on that day all you have to do is call them and give them a day when you can pay so they can put that in their system instead of having to call you every day. Don’t dodge their calls and they won’t have to keep calling you. And yes they will call you because they need their money just like any company.

Read the contract and listen to the sales associate. We cannot take an exact dollar amount we would have to do it by days, week, months for example we could take a week payment or a 2 weeks payment but we can’t take an exact dollar amount

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Review
#1178022 Review #1178022 is a subjective opinion of poster.
Service
Acceptance Now Furniture Leasing
Reason of review
Problems with payment
1.0
Details
Purchased a bedroom set from Value City under the Acceptance Now program. The way it was presented, it made me believe that not only can i make payments, but it would also help fix my credit. This was false presentation. You couldn't make payments when you wanted to,...
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2 comments
Anonymous
#1347768

Stop whining your grown baby. Read the contract before you sign.

Its not a credit card however it is considered a lease to ownership. Pay it off early by bringing in the lump sum.

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Review
#1069513 Review #1069513 is a subjective opinion of poster.
Service
Acceptance Now Furniture Leasing
Reason of review
Problems with payment
1.0
Details
I was being charged a additional fee something I didn't sign up for. Called the 1-800 number they said they cant do anything and i had to call The manager at the store. Called and he said I wont be charged moving forward. I was charged again a extra fee. Then I called...
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1 comment
Anonymous
#1224948

Hello, I work for Acceptance Now. We'd really like to help you get in touch with the correct people and see if we can clear things up.

Please give us a call back at 1-800-422-8186. Thank you.

Review
#932626 Review #932626 is a subjective opinion of poster.
Service
Acceptance Now Furniture Leasing
Cons
  • Being lied to and overcharged
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Acceptance Now At Falls Chruch
  • Va - My Bob s Furniture

Short Review on October 05, 2016

1.0
Details
ACCEPTANCE NOW IS A FRAUD COMPANY DO NOT DO BUSINESS WITH THIS COMPANY I PAID EXTRA FOR A WARRANTY ON MY TV WAS IN A BAD CAR ACCIDENT THEY DIDNT HONOR MY WARRANTY DUE TO MY ILLNESS BE BETTER OFF DEALING WITH AARONS
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Review
#931617 Review #931617 is a subjective opinion of poster.
I just read your comment and I am in the same boat, but I went to make my last and final payment on the due date in full and they could not find me in the computer, and they would get with their manager and call me back that day, well NO call, next day, NO call, so we...
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Review
#902962 Review #902962 is a subjective opinion of poster.
Service
Acceptance Now Furniture Leasing
Reason of review
Problems with payment

Acceptance Now - Furniture Leasing Review from Alexandria, Virginia

I went from getting 500 dollars worth of furniture but owed 1100 because of "fees"...how tf is that ok? I tried to pay it off and they said i couldn't and then when i asked why i owed so much, it was because i didnt pay it off...wtf is that?
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4 comments
Anonymous
#1195524

Im trying to do the same thing...I don't understand why I can't get a payout? Just because I didn't pay if off in 90 days I now have to payv3,000 dollars for a 1,000 tv...crazy

Anonymous
#1196112
@Anonymous

Same thing here. I went to grand tent sale.

Financed 950.00 now have paid acceptance now 2300.00.

And their saying my last payment is in January. I have never missed a month, but if I am one day late they call everyone in my family.

Anonymous
#1195465

I just consulted an attorney about class action

Anonymous
#1195165

Hi there, I work for Acceptance Now. We would be happy to look into your account further and see if there is anything we can do to help clear things up.

Please give our customer service team a call at 1-800-422-8186 as soon as you get a chance. Thank you and we look forward to speaking with you.

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Review
#894912 Review #894912 is a subjective opinion of poster.
Service
Acceptance Now Furniture Leasing
Reason of review
Pricing issue
DO NOT GO THROUGH THIS COMPANY!!!! They start calling with "reminders" for your furniture payment the week before it's due. After that, they start calling several times daily to make sure you are going to pay on time (The day of), after that it's on a popping, they...
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1 comment
Anonymous
#1189784

Hi there, I work for Acceptance Now. Thanks for taking the time to reach out to us.

This definitely sounds frustrating. We always do our best to help set our customers up for success and help them stay on track with their payment schedule, which is why we're always happy to give them a quick reminder call. Staying in touch with our customers is very important to us because we've found it's very helpful for them. We always encourage our customers to give their local store a call if they have concerns, but if you aren't able to get this sorted out that way, you're more than welcome to contact our customer service team at 1-800-422-8186.

From there, we can look into your concerns and do our best to help. Thanks!

Review
#888274 Review #888274 is a subjective opinion of poster.
Service
Acceptance Now Furniture Leasing
Reason of review
Pricing issue

Contact Acceptance Now Customer Service

Mailing Address:
AcceptanceNOW Customer Service
5501 Headquarters Dr.
Plano, Texas 75024
United States
Phone:
(888) 672-2411
All Acceptance Now Contacts

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2.6
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Short Review on July 15, 2016

2.2
Details
Worse ever!!!! Do not use them for anything! They will make sure they take your money. And bad customer service!
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Review
#883196 Review #883196 is a subjective opinion of poster.
Reason of review
Poor customer service