Acceptance Now Austin, TexasComplaints and Reviews

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1.5 Based on 691 reviews
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  • Customers like
    • No i dislike their business 8
    • Delivery crew 4
    • Furniture 4
  • Customers don't like
    • Terrible customer service 32
    • Being lied to 32
    • Exceptionally high lease fees 22
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Fortunately I will be able to pay my balance off next month. The customer service is extremely rude and nosy. They have an issue with a payment being not even 10 days late and never gave me an option to change my due date which would have made my payments be on time every month. It is not necessary to comment "Wow" on a payment that is not even 10 days late, as if it's so unbelievable that a payment is late. That is just rude and not having... Read more

Was this review helpful? 1 0

I had a family emergency and feel behind on my payments a couple of months. Acceptance Now immediately started harassing me, my family and friends, and employer. When I called the store to make a payment and try to make a payment arrangement, they continued to harass me. They, initially, refused to accept my payment. I explained the situation and let them know I wanted to give them what I could and let them know I was working on getting more... Read more

Was this review helpful? 1 0

This is the worst company that I have ever dealt with.. They are not honest with anything. They will say you are getting a new item or merchandise but it isn't. The customer service is the worst. They act as if they are the owner and you know that they are not. If I had know that Rent-A-Center and Acceptance Now was really the same company I would have never bought anything from them. They should be shut down because the bad way that they... Read more

Was this review helpful? 0 0

We went into Conn's and my son applied for credit. He was denied and was the sales person referred us to Acceptance NOW. I told my son do NOT get anything with them because they are a rip off and it is just like Aaron's. This sales person from Acceptance NOW ran through the store calling my son's name because we were leaving. She told him all the spill and how it would raise his credit by at least 100 points if he chooses to buy through them... Read more

Was this review helpful? 0 0

Just like everyone else......I was over charged by Acceptance now. I wanted to purchase a couch from Rooms to Go using 90 days same as cash principal and wounded up paying $200 more in what was apparently taxes on your payments. Please don't use this company. I'm not going to ever shop at Rooms to Go anymore because I am sure they are aware of these unscrupulous practices on innocent people. Read more

Was this review helpful? 1 0

This is the WORST COMPANY!!! I have ever dealt with. Ashley Furniture has them as one of the creditors you can apply with to purchase furniture. BIG MISTAKE!!! "Acceptance Now" is the name of the company. They call the & harass you the day before your payment is due letting you know you have a payment due "REALLY". Then it's never disclosed to you that it's a Line Of Credit you are applying for and at a totally larger amount then what you... Read more

Was this review helpful? 0 0

This company lied on my contact about the number of items purchased, then changed the paperwork without me knowing. My original contract says something different from the one they have on file now. I called to notify them of the issue and they said they would just change the paperwork because what I purchased was 18 hundred dollars and from what the original contract says is that amount is for a 6 piece bedroom set. The paperwork they have says... Read more

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I work for a medical company and answer a support line for hospitals. I am first tier support and transfer to second tier support. Someone called asking to go straight to a guy in second tier, saying he had just spoken with him. I asked what he was working on, and he said he wasn't sure. I asked what hospital he was calling from and he said "Uhh.. Seton". I told him I couldn't offer tech support without having this basic information. Looking up... Read more

Was this review helpful? 0 0

I'm very disappointed with this company. We have a couch where we're currently leasing to own that we got through Rooms to Go and we're caught up with our payments. We have an agreement with Acceptance Now where they fix or replace our couch if it's broken. Well about a month ago we sent it off for repairs because a spring in the cushion broke and the wood on the back of the chaise is in pieces. They took it and told us that it will be ready in... Read more

Was this review helpful? 1 0

When i made the original purchase at Ashley in TEXAS on South I-35 over a year ago i was so excited to finally have a nice bedroom suit and mattress. But it has not been worth it with the amount of scamming that has been going on. I have paid on it for over a year, paying over by $70 to $120 on each acct. every month. I called to get the pay off amount to just go ahead and pay it off because i was tired of dealing with it and only set it up as... Read more

Was this review helpful? 2 10

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