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Acceptance Now in Lowell, Massachusetts - Do not purchase from them!

1.0
Details
I bought a $2, 000 couch. After paying nearly $800, I was given a balance due of $2200. I was one day late on my payment and they called my employer looking for me! The office staff are not trained, their language skills are questionable and I was ripped off. When I told the "collector" that I no longer wanted the couch, he told me to just drop it off at any Rent a Center! when I called Rent a Center, the manager was shocked because that is not the policy! (I have a truck and planned to drop it off immediately) The people at Acceptance Now located in the Bobs Discount Furniture in Lowell MA are horrible The couch is going back! I will never shop at Bobs Discount Furniture, or Acceptance Now again
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1 comment
Anonymous
#1778485

LOL...You probably should keep the couch as you will be paying for it a long time and/or your not paying for it will be on your credit. This is your fault for not reading and understanding what you signed. Secondly, don't be a day late paying them as you said you would and they won't call you and anyone who you put down as someone not living with you.

Review
#1705254 Review #1705254 is a subjective opinion of poster.
Service
Acceptance Now Furniture Leasing
Pros
  • Make it sound easy and affordable
Cons
  • Called my employer
Reason of review
Poor customer service
Loss
$795
Preferred solution
Full refund
Tags
  • Beware Acceptance Now
90 days same as cash! Sounds like a good deal huh??? No!! You can’t pay the full balance until the last month apparently and you can’t make balloon payments either!! I asked the rep she told me we can’t take larger payments monthly than what’s stated on your contract...
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Review
#1568994 Review #1568994 is a subjective opinion of poster.
Service
Acceptance Now Leasing
Reason of review
Not as described/ advertised
1.4
Details
When I first arrived I had spent all morning driving around looking at furniture, I finally decided I would settle for rooms to go. When I walked through the door a nice young woman took her time walking me around helping me find what I wanted. But when it came time...
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1 comment
Anonymous
#1694036

I went through the same deal. My husband signed the contract.

Then they told us something had to be revised. A month later we still had no furniture to speak of and our first bill was "late" They called religiously. Finally, we went to have the contract ripped up and get our down payment back. They worked with us, gave free delivery and upgraded our bed.

Acceptance Now had taken the money out of my account for the down payment AND the first bill. Naturally we were pissed. Of course there was no refund, it was just added as part of our payment.

Now they are calling from their personal cell phones and everything! This place is sketchy as *** While I appreciate the offer, not sure I will be using them again.

Review
#1537326 Review #1537326 is a subjective opinion of poster.
Service
Acceptance Now Delivery Service
Reason of review
Problem with delivery

Acceptance Now in San Antonio Northeast, Texas - What do you expect?

1.0
Details
Most people that work there, including managers at store level or district level and in some scenarios higher than those, are barely have only high school level education and it is highly doubtful that even if they really understand how it all works let alone be able to explain it to their customers. Makes you wonder, do they really look for any type of skills, experience or ability to promote those people or is it based on "brown nosing" mainly? What do you expect?
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Review
#1498086 Review #1498086 is a subjective opinion of poster.
Service
Acceptance Now Manager
Reason of review
Poor customer service

Acceptance Now in Denton, Texas - CLASS ACTION LAWSUIT IM IN

1.0
Details
Acceptance now has put. $3493.00 against my credit report. Making it im possible to buy anything. I recently sent tyem a notice to prove i owe them. If they cant they have to remove this from my report. Or my attorney will contact them.
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Review
#1471302 Review #1471302 is a subjective opinion of poster.
Service
Acceptance Now Customer Care
Reason of review
Problems with payment
1.0
Details

Update by user Jan 17

No one ever even attempted to contact me to try to make things right. And this month it’s the same thing.

And they refuse to allow you to change your payment due date.

They say they will notate it, but nothing ever happens. This is the worst company I have ever done...

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Review
#1427114 Review #1427114 is a subjective opinion of poster.
Service
Acceptance Now Furniture Leasing
Reason of review
Problems with payment
Bought recliner and love seat with the understanding that the backs of both the recliner and love seat had to be off to get into our travel trailer They delivered but the love seat didn't have the removable backs. so they took it back and Crystal manager of acceptance...
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Review
#1424688 Review #1424688 is a subjective opinion of poster.
Service
Acceptance Now Manager
Cons
  • Customer service refund process
Reason of review
Return, Exchange or Cancellation Policy
Loss
$195
Preferred solution
Full refund

Acceptance Now in Abilene, Texas - Court

Rent a center filed charges on me. Im 2 weeks late offer to pay 60.00 he said no we have to have 70.00 he refused to take the 60.00 so i hibg up .then i guess the manager was calli g me abd i didnt answer. So i called back 2 days later and they sd we will even pick up the 60.00 will i dont jave it now.im on asi get pd 1 time amonth. And now filing charges...wow
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Review
#1420693 Review #1420693 is a subjective opinion of poster.
Service
Acceptance Now Electronics Leasing
Reason of review
Problems with payment

Acceptance Now in Copperas Cove, Texas - Should be illegal

It should be against the law to charge that much in interest. When I am done, I will have paid 3x what the items cost.
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Review
#1406228 Review #1406228 is a subjective opinion of poster.
Service
Acceptance Now Customer Care
Reason of review
Problems with payment

Contact Acceptance Now Customer Service

Mailing Address:
AcceptanceNOW Customer Service
5501 Headquarters Dr.
Plano, Texas 75024
United States
Phone:
(888) 672-2411
All Acceptance Now Contacts

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I had a call escalated to District Manager and when I tell you, she was the coldest,robotic, non empathetic manager I have had the displeasure of working with. I have a perfect payment history, and when Anthony Jordan of the Marlow Furniture(Laurel, MD) store couldn't...
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Review
#1405278 Review #1405278 is a subjective opinion of poster.
Service
Acceptance Now Manager
Reason of review
Poor customer service