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Our order from Schultz's wasn't delivered the date that Acceptance gave us, we had to wait about a month for some of the pieces to arrive. When the bar stools did arrive one was broken and the other was extremely dirty. Acceptance tried to bill us before all of the...
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5 comments
Laura s
#1667944

They totally are trying to charge me over three grand for a $599 couch that I've already paid over 800 for .. this company doesn't deserve to be in service fraudulent behavior everywhere..I am totally disgusted with the behavior of this company and what they State they represent and then actually offer.they should be looked into federally and see all the complaints that people have claimed and fought against on their credit report I have disputed it twice already..

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Review
#1502893 Review #1502893 is a subjective opinion of poster.
Service
Acceptance Now Furniture Leasing
Reason of review
Problems with payment
I ordered a recliner for my surgery. A few months later I still hadn't paid it off but the chair was only a total off about $600 bucks. Paying $120 a month. In three months I paid half the amount I owed on it. Because I didn't pay it off in the 90 days, they tacked on...
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Review
#1404906 Review #1404906 is a subjective opinion of poster.
Service
Acceptance Now Furniture Leasing
Reason of review
Problems with payment
4.6
Details
I read so many bad reviews regarding Acceptance Now. But they all seem to be written by people that either didn’t read the contract or didn’t pay the bills. After a divorce, I found myself with ruined credit and two kids in need of beds. They got to choose any beds...
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1 comment
Anonymous
#1580689

glad you like your kids like their furniture. I read the agreement, my husband lost his job, is on disability now.

I can't afford the payments any longer, they will take the furniture back, but will send me to collections anyway.

So I lose the furniture and I go to collections...how is that a win, win for me. You don't know everyone's situation!

Review
#1381628 Review #1381628 is a subjective opinion of poster.
Service
Acceptance Now Furniture Leasing
Reason of review
Good quality
the two people in the bobs store in KP are extremely rude on the phone they call you 10 times a day requesting info they should of asked for at the time of sale, the manager spoke so fast I did not understand her she sounded as if she was chewing on rocks!! I requested...
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1 comment
Anonymous
#1571403

Please NEVER use this serious! Made a purchase received it and because I was a day late because I work late and didn’t get a chance to make the payment they called and threaten to come get my bed!!!! TERRIBLE SERVICE WILL NEVER RECOMMEND THESE PEOPLE

Review
#1367659 Review #1367659 is a subjective opinion of poster.
Service
Acceptance Now Manager
Cons
  • Website not user friendly
  • Acceptance now people
Reason of review
Poor customer service
Preferred solution
a manager to contact me
Tags
  • Poor management skills
Me and my husband a year ago went into Bob's Furniture to look for a new couch. We spoke with sales person that told us we could finance the couch and only pay a total of $200.00 in addition to the cost of the couch which was a comparable price. Then all of a sudden...
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Review
#1364276 Review #1364276 is a subjective opinion of poster.
Service
Acceptance Now Furniture Leasing
Reason of review
WORST EXPERIENCE EVER
Loss
$1000
1.7
Details
Harassing phone calls to all of your references if your payment is late
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1 comment
Anonymous
#1420954

Hello they are not harassing calls, if your payment is late we will call twice a day once in morning then evening. The only time we contact a reference is if we can't get ahold of customer after 5 days.

If 6ou know your going to be late just contact us we are happy to help if we can. Believe me we don't enjoy making these calls every day however this is a business that provided a service and it is our job.

Review
#1169725 Review #1169725 is a subjective opinion of poster.
Reason of review
Poor customer service
2.0
Details
Horrible experience. Customer service reps are rude and not compassionate. I hope this never happens to them, they should have recorded lines. I lost my job and had the insurance they suggested, when I filed my claim they denied me after I waited about 3 months for a...
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3 comments
Anonymous
#1411078

Businesses aren’t human. They can’t be “compassionate”.

By definition, a business exists solely to make money. So when you fail to pay them money you borrowed, they don’t like that.

Pay on time. Simple.

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Review
#1150653 Review #1150653 is a subjective opinion of poster.
Service
Acceptance Now Customer Care
Reason of review
Poor customer service
1.3
Details
I signed up and was told 90 days same as cash and I ask that question at least 10 times to be sure. go to sign the contract and notice it is not what they said. The rep said it must be a computer issue so he asks his supervisor who said contact corporate. Well 15 phone...
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Review
#1105284 Review #1105284 is a subjective opinion of poster.
Service
Acceptance Now Customer Care
Cons
  • Told me one thing and then tried t get me to sign for another
Reason of review
Poor customer service
Loss
$3000
Preferred solution
be honest and dont offer one thing to get a signature and then change the terms of the deal.
1.0
Details
Three months ago, I was in Ashley's furniture and I qualified with acceptancenow, of course, for some money to pay my new sofa. I chose the three months program to pay off my debt. This people calculated the interests, fees and taxes by 18 or more months anyway. After...
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2 comments
Anonymous
#1280154

Hello, I work for Acceptance Now. We never want our customers to feel this way.

We'd really like the chance to address this further and do what we can to help make this better.

Please give our team a call at 1-800-422-8186 and we'll look into your account further. Thank you.

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Review
#1001492 Review #1001492 is a subjective opinion of poster.
Service
Acceptance Now Furniture Leasing
Cons
  • Lies told to me
  • Attitude of the person
  • Everthing bad
Reason of review
Problems with payment

Contact Acceptance Now Customer Service

Website:
Mailing Address:
5501 Headquarters Dr.
Plano, Texas 75024
United States
Phone:
(888) 672-2411
All Acceptance Now Contacts

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Latest Question

Acceptance Now Questions
I bought a 1,300 bed set for my very first apartment at Bob's Furniture in Philadelphia PA and went through Acceptance Now. I made my payments on time from September-November because I did not pay the furniture off by November all of the money that I have paid...
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1 comment
Anonymous
#1276209

Hi there, I work for Acceptance Now. We always want to make sure our customers have a positive experience with us and we'd be happy to take a look into your account further and see if there's anything we can do to help. Please give us a call at 1-800-422-8186.

Review
#997168 Review #997168 is a subjective opinion of poster.
Service
Acceptance Now Furniture Leasing
Reason of review
Poor customer service
Loss
$900
Preferred solution
Full refund